The discussion revolves around various enhancements in service mapping, workspace improvements, and app distribution. New connectors like Virima and Ivanti Neurons are being developed for service mapping, along with an outbound connector for ServiceNow. Workspace improvements include filters, remote control, and disabling end user prompts. App distribution introduces features like cloud storage explorer and access to Windows Package Manager. Additionally, role-based permissions for bot triggering and integration of surveys into the overall deck score are being implemented.

Take a high-level tour of Incident Management in Jira Service Management.

The Ivanti Neurons 2024.2 Innovator Preview offers updates on Ivanti Innovators and opportunities. It includes updates on Engage and Connect platforms, user groups, and the Ivanti community. The session also highlights upcoming events, the Ivanti Solutions summit, and product updates. Key topics discussed include platform and policy improvements, Workspace Edge intelligence healing, AI and ML updates, UWM capabilities, and patch management.

The video discusses enhancements to the Q2 2024 release. It covers challenges, beta opportunities, upcoming user group meetings, and the Ivanti Solutions Summit 2024. The emerging technology, Ivanti Neurons for ESM External Tax Office Management, is introduced with a focus on asset discovery, attack surface, and dashboard overview. The video also explains the process of auto ticket creation based on findings collections and encourages viewers to provide feedback.

An IT budget is a defined plan for a period related to hardware, software, and other IT service costs. It is a financial plan or allocation of funds that an organization sets aside to cover IT expenses, planning, and investments. This document is vital to the overall organizational budget, reflecting the resources committed to IT service delivery. Having a well-planned IT budget plan will help you.

This Ivanti Neurons preview session delves into its innovative features and opportunities for innovators. It introduces the ITSM, ITAM, and the Ivanti Neurons IPAs offering for external integrations. The session also highlights the self-service experience, AI capabilities, and Microsoft Teams integration. It concludes with an introduction to the improved survey designer in Ivanti Neurons. Action items include exploring opportunities with the UX team, product marketing, and experimenting with new features.

Data is useless unless you have an efficient was to query it. That's why Nexthink has developed our own scalable NQL. Learn more from Sam Gantner, Chief Product Officer & Gorica Tapandjieva, Senior Product Manager.

Ivanti's Enterprise Service Management enables your organization to extend beyond IT, allowing you to bring great service management to HR, Facilities, GRC and PPM. The Ivanti's Enterprise Service Management platform is transforming the service management landscape. It automates processes, collects employee feedback, and ensures swift responses to inquiries. The platform also manages service teams effectively, offers solutions like HR service management and project management, and enhances compliance. This proactive approach to service management ensures the best possible service experience.

Ivanti offers a range of robust IT service management solutions, including ITSM, ITSM Premium, ITSM Enterprise, and ITSM Enterprise Premium. These packages encompass IT service and asset management, AI-guided proactive service management, and Ivanti's neurons platform for discovery and spend intelligence. The Enterprise packages integrate Ivanti's line of business solutions, maximizing resource utilization and service availability. These solutions aim to enhance employee engagement and IT staff effectiveness.

The Ivanti Neurons 2024.2 Innovator preview introduced updates on Ivanti Innovators and other opportunities. It highlighted the Engage and Connect platform, user groups, and the Ivanti community. The session also unveiled Neurons Core Services, aiming to bridge various products. Enhancements in people view, dashboard designer, agent management, and policy management were discussed. New connectors, improvements in app state and crash dump summary were part of the discovery enhancements. The session also covered app distribution, healing, surveys, and generative AI.

They stress the importance of investing in knowledge management and automation, and the need for a balanced approach. They also discuss the limitations of chatbots, the need to reduce email support requests, and the importance of treating all support channels equally.

Software and hardware acquisition is the first stage of the IT asset lifecycle and should be done cost-effectively and organized. To achieve that, you must set in place a well-defined procurement process. With it, you'll have a unified and normalized inventory that lets you know your IT assets in stock and their location, thus providing reliable insights on what you need to purchase and what is vacant or can be relocated.

In the first episode of Masterclass 2024, you can learn how to setup the basic and essential configurations to get started with ServiceDesk Plus Cloud. Also, during the session, we will showcase simple steps to configure your mail server in the application, setup simple customizations, and implement automation like technician auto-assign.

How can you make the service desk more efficient? Simple. Nexthink Amplify.

There's no getting around it—running a mature service desk is expensive. Naturally, a service desk's allocated budget and its yearly expenses are under immense scrutiny, with frequent calls to curtail spending. The good news is, optimizing service desk expenses is straightforward and effortless with analytics-driven service management. IT leaders can eliminate budget wastage, streamline asset management, and enhance service desk operations.

Ivanti neurons for MDM integrates with Google Beyond Corp to enforce conditional access rules based on device posture. Post-integration, a rule is created for iOS devices, requiring registration with Google. Users authenticate and register devices in the Google Workspace Console. Compliance posture is displayed in the device overview, with non-compliant devices being blocked or quarantined. Access to Google applications is restored for compliant devices after syncing. The process is similar for Android devices.