Operations | Monitoring | ITSM | DevOps | Cloud

June 2021

LogicMonitor Expands AIOps Investments with Acquisition of Dexda

SANTA BARBARA, Calif., June 30, 2021 – LogicMonitor, the leading cloud-based infrastructure monitoring and observability platform for enterprises and managed service providers, today announced it has acquired Dexda, a big data and machine learning predictive fault identification company.

AIOps Has a Data(Ops) Problem

Modern complex systems are easy to develop and deploy but extremely difficult to observe. Their IT Ops data gets very messy. If you have ever worked with modern Ops teams, you will know this. There are multiple issues with data, from collection to processing to storage to getting proper insights at the right time. I will try to group and simplify them as much as possible and suggest possible solutions to do it right.

Have You Herd? Episode 2 | Getting into the DevOps Culture

Join the Moogsoft Engineering team for our second episode of Have You Herd?! This episode we talk about how you can get into the DevOps culture covering questions like... How do you contribute to a DevOps culture as an individual contributor? What pipelines and tools should a company have set up before embarking on the DevOps journey? What kind of skills should you have to market as a DevOps leading engineer?

How Integrations Lead to Easier, Quicker and Better Decision-Making

Whether from a monitoring tool such as Datadog, a collaboration tool such as Slack, an automation tool such as Chef or a ticketing tool such as ServiceNow or JIRA, AIOps seamlessly integrates data from all of your IT sources. A robust AIOps solution with integrations can help your DevOps and SRE teams better know where to begin fix problems, resolving incidents before they affect services and reducing downtime.

GDIT and NIH: Why ScienceLogic?

The ScienceLogic platform is packed with connections, integrations, customizations and automation. Hear from system integrator General Dynamics IT sharing some insight with National Institute of Health (NIH) about pushing the edge of integrations with PowerFlow to help integrate with even more tool across the infrastructure landscape.

What are the business outcomes you're creating at Southwest with the Tools Modernization Project?

Learn from Southwest Airlines, as it undergoes a journey to AIOps, and the outcomes it plans to create and achieve by moving to a more predictive monitoring strategy. All to help provide what its people need to deliver that positively outrageous Southwest customer experience.

What is the VA's Strategic rationale of accelerating to hybrid-cloud with AIOps?

Managing all the available applications and services for all veterans is I'm sure no easy feat. Hear from the Dept of Veterans Affairs on how they manage their end-to-end hybrid cloud environments with AIOps and ultimately meet their mission of providing better services for its workforce.

VA: Architecting Effective AIOps Tools Integration to Provide End-to-End Business Services

Tools integration is the name of the game for the Dept of Veterans Affairs. Hear how its integrating the best of breed capabilities across their suite of tools and ensuring success in how they all work together. Adding automation and business services with ScienceLogic further allows it to get ahead of the problems yielding improved results.

How did the VA get started on the AIOps journey with ScienceLogic?

Taking a crawl, walk and run approach, the Dept of Veterans Affairs has focused on doing much of the operational pre-work up front such as discovery across the enterprise, making sure the CMDB is well populated and all tooling is correctly in place, before moving into integrations, automation and correlation - exceptional planning that is making its journey to AIOps prove successful.

How ScienceLogic Helps Opus Modernize and Uplevel its Operational Maturity with Automation

Opus Interactive, a next generation cloud service provider, is focused on the future of technologies that allow its hybrid and multi-cloud customers to scale. Hear from Jeremy Sherwood as he explains how ScienceLogic SL1 has enabled Opus to transform its business and its customers' business, while upleveling its operational maturity.

Telstra: 3 IT Workflow Automation Use Cases to Turbocharge Your Business

From reducing costs, to automating, to creating a new customer experience, Telstra is at the forefront of digitizing its business. Hear from Telstra as to how ScienceLogic is adding scale, helping modernize and increase the velocity of movement across their systems, all enabling them to produce customized services across their business.

Bon Secours Mercy Health Employs SL1 to Extract Surgical Insights for its Unified Communications

Digital communications (voice / video / collaboration) are the lifeblood of a healthcare system. The availability and quick resolution of unplanned incidents are key to patient health and satisfaction. Hear from Luke Stackle from Bon Secours Mercy Health, as he details his surgical instrumentation with SL1 to gain complete, granular visibility, and P1-preventative care for his Cisco UC environment.

Southwest: What are the primary use cases for automations and how did you get started?

Hear from Southwest Airlines on how automation has not only positioned it to maximize its engineers' time, it has enabled Southwest to standardize and get predictive over the things that can virtually resolve themselves.

Capgemini Requirements for NOC Transformation

Learn about the requirements Capgemini needed for transforming its Network Operations Center. Interwoven across all tools and processes, the visability to see all assets on the network in their current state, and provide enrichment, automation, and auto ticketing was paramount to the success of the journey to AIOps.

Let 'Data bots' do the hard work of making AIOps and DataOps effortless

For a long time, IT Ops teams have been trying to keep up with the advancements in data analytics and management. In certain organizations, this problem is charged to DataOps teams. .These teams are tasked with managing data growth and complexity as well as keeping pace with new technologies like Artificial Intelligence driven Ops (AIOps).

AIOps for IT Ops - Part Two: Gartner Market Guide Insights

Industry analyst firm Gartner recently released a new report entitled Market Guide for AIOps Platforms. It’s a 20-page document that offers their perspective on the AIOps market. Unlike a Gartner Magic Quadrant, the Market Guides are not vendor comparisons. Market Guides are often precursors to MQs - they are used for emerging markets that may eventually have an MQ.

Monthly Moo Update | May 2021

Goodbye May, Hello June! It’s summertime in the northern hemisphere and the sun is shining bright, along with updates we’ve got for you this month. The team at Moogsoft is working on a few big items that will be sure to put a smile on your face. But, lest we forget about some of the smaller items that help you day in and day out.

ServiceNow Incident using NLP Insights | Robotic Data Automation (RDA) | Tejo Prayaga | CloudFabrix

Robotic Data Automation (RDA) helps enterprises realize value from data faster by simplifying and automating repetitive data integration, preparation and transformation activities using Low-Code workflows and data bots, including built-in AI/ML-bots.

What is an Automation Center of Excellence?

Automation has been at the heart of technological progress as far back as the first industrial revolution. In 1733, John Kay’s revolutionary invention of the flying shuttle increased weaving speeds and changed manufacturing forever. The fourth industrial revolution, also known as Industry 4.0, began in 2010 and ushered in an era focused on digitization and virtualization fueled by IT automation.

AIOps: The Future of DevOps

Since entering the scene in the late 2000s, DevOps has changed the way development and IT operations teams collaborate together to produce and deploy new digital services, apps, features, and updates. DevOps has helped to streamline the production process to ensure more efficient workflows and a more reliable service. This created a shared responsibility between development and operations teams to collaborate together with the goal of creating a premium product or service for their customers.

AIOps Strategy and Management

In an earlier blog, I provided an introduction to AIOps. AIOps is the application of Artificial Intelligence to IT Operations. Many people misunderstand AIOps as replacing or mimicking human intelligence. This is not what AIOps is about. Rather, AIOps seeks to apply algorithms to solve specific problems, often much faster, much more accurately, and at much higher scale than a human ever could solve the problem.

The 2021 State of IT Operations Management: UK Struggles with Current Tools but Looks to AIOps for Relief

The results of our 2021 State of IT Operations Management survey are now available for the UK! Some common themes emerged with our US survey results published in April: Tool sprawl is real in IT operations departments in both countries as ops teams wrestle with multiple tools and report that legacy tools are holding them back from innovating. UK and US IT teams will both look to adopt digital operations platforms to combat tool sprawl, driven by better capabilities for AIOps and automation.

AIOps as a modern cockpit, and why that matters

Our human capacity for ingesting information and acting on it, is constant. As the systems we operate grow more complex, we need to make sure we use technology that presents us with only the relevant information we need, exactly when we need it. In aviation, this lesson was learned long ago, and now IT Ops is catching up.

Chapter 7: In Which Sarah Experiments with Observable Low-Code

This is the seventh chapter in a series of blog posts exploring the role that intelligent observability plays in the day-to-day life of smart teams. In this chapter, our DevOps Engineer, Sarah, experiments with low code and Moogsoft in her team’s DevOps toolchain to rush a new feature out the door to keep up with a competitor.

Streamline incident management with BigPanda's offering in the Datadog Marketplace

BigPanda is a domain-agnostic AIOps platform that helps organizations detect and resolve incidents in their complex IT environments. By unifying and correlating data from monitoring, change, and topology tools, BigPanda enables teams to quickly pinpoint the root cause of issues and prevent costly outages.

The More You Monitor: Using AIOps for Monitoring

By now you most likely have a basic understanding of what AIOps is and how ITOps, DevOps and SRE teams can use AIOps to help reduce outages, slowdowns and overall MTTR, but do you know how AIOps can be used specifically for monitoring? In this episode of The More You Monitor Lead Sales Engineer, Dondy Aponte, lays out how AIOps for monitoring can help to process large volumes of data to keep you informed and ahead of any issues that may arise. With dynamic thresholds, root cause analysis, automated anomaly detection and predictive forecasting you'll be equipped with the tools to reduce manual efforts and keep your infrastructures and systems online and performing.

Keynote by Bojan Simic, DEJ | AIOps Virtual Conference | CloudFabrix

The AI market is projected to reach a $3 trillion mark by 2024, and machine learning, which is a big part of AI, is the key driver of that growth. Machine learning can augment human understanding in processing large and complex datasets that are typical in IT operations. With rapid advancements in AI/ML technologies, enterprise leaders are beginning to take big bets on AI.

Robotic Data Automation (RDA) AIOps Studio | Free Signup and Getting Started

This video covers how to signup for RDA AIOps Studio and get started with the product. Robotic Data Automation (RDA) is a modern low-code data pipelining solution that is purpose built to accelerate data preparation and integration activities in modern IT environments, particularly around AIOps, Observability, IT Asset Management (ITAM/SAM), IT Service Management, Collaboration and Hyper Automation/RPA.

Robotic Data Automation(RDA) | Streaming ServiceNow Incidents | Tejo Prayaga

Robotic Data Automation (RDA) is a modern low-code data pipelining solution that is purpose built to accelerate data preparation and integration activities in modern IT environments, particularly around AIOps, Observability, IT Asset Management (ITAM/SAM), IT Service Management, Collaboration and Hyper Automation/RPA. RDA pipelines use software bots to automate various data operations and comes with an extensive and growing bot library, which includes native AI/ML bots, 3rd party ML bots, NLP bots, along with many data management, data security, data integrity bots and integration bots.

Have You Herd? Episode 1 | DevOps vs SRE

Join the Moogsoft Engineering team for their inaugural stream as we tackle the big questions - How do we define DevOps? And as it becomes more mainstream - will the roles of development & ops combine forever into super powered developers, or does the complexity of our systems require further specialization between the two roles?

HTC Automates Network Operations, Fueling Data-Driven Decision-Making During Emergencies

Severe weather in South Carolina comes with the territory, and for a local communications service provider like HTC, that translates to service outages for the internet, streaming video, phone, and wireless networks it provides to predominantly rural communities. When these events strike, the Emergency Operations Center (EOC) at HTC faces enormous pressure not only to maintain services, but to prioritize customer support efforts and restore services as quickly as possible.

Transforming IT Ops with Machine Learning? Apply Context

A new approach to IT operations is needed - one that works at machine speed. But to transform operations, IT leaders must commit not only to collecting data, but to also putting automated practices in place that ensure data quality and enrich that data with context to make it actionable.