It is common for end-users of service providers or vendors to request services to assist them with the services or the products. It is a classic use case wherein service request management enters the picture. The Information Technology Infrastructure Library (ITIL) framework includes service request management as a critical component. In view of the same, we shall walk through the following topics in this blog to understand the fundamentals of service request management.

Equipment maintenance is important for all assets. It is a significant aspect of asset management, especially when you are in the manufacturing industry. We all know that the manufacturing industry has huge and complicated assets which need maintenance on a regular basis. Equipment maintenance assists in keeping assets maintained. In this blog, we will know in detail What is the importance of equipment maintenance in the manufacturing industry!

As we all know, every organization has a different requirement, and each software would require some in every organization. It does not matter if two organizations belong to the same industry and have the same working process even then their requirements would differ from one to another. Therefore, for every software Customization is important. In this blog, we will know what the benefits of customization in maintenance management systems are. So, without wasting any time let us begin!

Do you know how to get consulting clients? If you want to know how to get business consulting clients, you’ve come to the right place. In this guide, we will break down all you need to know about building a consulting client base. With a range of marketing channels at your disposal, there’s no shortage of ways to get consulting clients for your business. Let’s dive straight in. ‍

We are excited to announce that Ivanti Neurons for MDM now fully supports all Windows Autopilot modes. This includes Autopilot pre-provisioned and self-deploying mode, in addition to the previously supported user driven mode. In particular, this self-deploying mode works seamlessly to automatedly enroll and configure HoloLens2 and Windows PC devices.

“It was November 5th, 2003. I knew that we had to start a company before I became 50, because a 50-year-old can't start a company. So, at 49—November 24th is my birthday—we started,” says Fred Luddy, ServiceNow founder. He began the company with a single laptop at a desk in his house. Although he founded the company alone, he couldn’t build it alone.

When Fred Luddy founded ServiceNow nearly 20 years ago, he envisioned a company built on two pillars: empathy and optimism. To this day, we approach every challenge with the optimism that we can solve it and the empathy to guide our way. These are amazing times we live in. Yep, I said it: amazing. Sure, we have big challenges, but it’s amazing that things are working, that the world is working. We’re playing a major role in that.

We have just released Workspace Control 2022.1 (10.8.0.0), which contains three major new features and several bug fixes. We’ve also included several workflow improvements based on User Voice requests which were submitted via the Product Ideas page on the Ivanti Community.

A fixed asset is a set of items intended to be used on a long-term basis for a company’s activity. In other words, they are assets that a company owns for a long time and that are not intended for resale. There are three main categories of fixed assets: tangible assets, intangible assets and financial assets.

It wasn’t too long ago that a security system would be nothing more than a few walls, some cameras, and an inattentive security guard. That’s no longer the case In today’s digital landscape. Now organizations must invest in securing their assets from a growing number of cyberthreats. To start, they must first draw up the boundaries of their IT security perimeter.

Just how effective can an employee engagement campaign be? Consider this: A single Nexthink Engage campaign prompted 90% of employees to update their browser in one day. Despite not having access to the enterprise version of the Google Chrome browser, thousands of employees in this U.S. biopharmaceutical company downloaded the personal version of Google Chrome. 5200 employees to be exact.

No one will be surprised to hear that ransomware is, once again, on the rise. The last two years have seen a stratospheric increase in both the frequency and sophistication of attacks. In a just-released report from Ivanti, Cyber Security Works and Cyware, 2021 closed out with alarming statistics including a 29% increase in CVEs associated with ransomware, and a 26% increase in ransomware families compared to the previous year.

With Ivanti’s release of Endpoint Manager 2021.1 SU2, on-prem customers are now better equipped to modernize their Windows 11 migration and streamline patch automation.

Technology teams are under more pressure than ever before. They’re balancing the demands of a changing workplace, growing customer expectations, and shifting from traditional to digital delivery. While managing more applications with less visibility, they face expectations to deliver fast, customer-grade experiences. These digital experiences are increasingly enabled by the cloud.

Ransomware attacks are increasing in frequency and severity every year. The impact to companies is devastating. These attacks typically lead to lost business for companies as they often cause increased customer turnover, system downtime, diminished reputation and other adverse side effects.

On your journey from reactive to proactive IT operations, you may be unsure where to start. If your organization is lacking visibility into your operations, that’s the best place to begin. Automation and artificial intelligence (AI) can help you gain that needed visibility. AIOps and visibility Artificial intelligence for IT operations (AIOps) offers numerous benefits, including faster response time, improved IT health, and simpler IT management.

Do you possess valuable insights from your experience leading teams and running operations? You can use these to inspire and motivate leaders - with less experience - as they embark on growing their businesses. A business advisor can play a pivotal role in positively impacting the trajectory of a business by using their experience to provide informed opinions and offer advice.

Inventory is important for all organizations as somehow it is an integral part of your business. However, the organization does not give priority to inventory management as a result business suffers from loss due to negligence of inventory management. Therefore, in this blog, we will cover types of inventory management and other topics that will help you in better inventory management. But first, let us know what exactly the inventory and inventory management is!

The manufacturing skills gap is projected to leave more than 2 million jobs unfilled by 2030, costing the US economy as much as $1 trillion, according to a report by Deloitte and The Manufacturing Institute. When COVID-19 hit, about 1.4 million people lost manufacturing jobs, according to the report. Although the industry has hired back many workers, hundreds of thousands of positions remain unfilled. On top of layoffs, workers are retiring en masse.

Eight years back we were inspired to create an employee experience on par with the best customer experience available anywhere. Fast forward to today, we are the only Challenger in the Gartner magic quadrant for ITSM tools, enabling customers to delight their employees with a modern and right-sized service management solution.

Calibration is a crucial factor especially for organizations related to manufacturing, food products, or packed food. Calibration is one of the least known yet one of the most crucial factors for several major industries. Calibration management enables you to get more control over the procedure. It also assists with better equipment management! In this blog, we will cover all major points related to calibration management! So, let us begin!

The topic of artificial intelligence (AI) is wide-ranging and extensive, providing what seems like limitless possibilities for the world of work. As such, it’s easy for leaders to get lost in the excitement of implementing an AI model for their enterprise.

The change advisory board (CAB) can be one of the most important and useful meetings a service-oriented IT organization holds. It sets out a view of what’s happening to key services over the next week (or longer depending on its frequency and timeframe), confirms the impact to the business, reviews previous change activity, and looks at continual service improvement (CSI).

Consulting business models can make or break the success of firms. Before you decide on a business model for your consulting firm, consider the following questions: The right professional services business model will support scalability and profitability. If you're actively considering business consulting models and find yourself at a crossroads, this is the perfect article for you to read. A consulting firm's business model can determine the trajectory of the organization.

Usually, audits are a long procedure. It might take days or months to complete the audit process. However, still, there is no surety that the audit is done with full efficiency because some assets have gone to some other locations. But audit is performed to get deep analytics of finance-related information. Not just that it also provides several other crucial information as well related to assets & inventories. An audit is helpful in maintaining & following compliance as per the rules and regulations.

Cyberattacks have become more pervasive globally, evolving quickly in sophistication and scale, and are now more lucrative than ever for cybercriminals. Not only has The Everywhere Workplace extended the cyber risk and threat landscape—especially for data privacy and its protection—but a lot of Agile software developers, many of whom lack any DevSecOps process, are publishing untested or poorly tested software that can be exploited as zero-days by criminal gangs.

Like many business leaders, you may be wondering if you’re getting the most out of your technology investments and if there are things you can do to gain efficiency. Many organizations have taken steps toward optimization to reap the rewards of: In fact, 35% of organizations have made significant or very significant progress toward optimizing risk management and cybersecurity, according to a global survey of 900 senior business leaders by ServiceNow and ThoughtLab.

ServiceOps is a new business technology strategy that combines IT service management (ITSM) with IT operations management (ITOM). ServiceOps is fundamentally about connecting people, processes, and technology that are dependent on one another to enable successful service delivery and make user experiences better with automation, collaboration, and visibility across traditionally fragmented departments.

As a former chief experience officer, I’ve seen just how impactful digital transformation can be. When I worked at Under Armour, we focused on our customers’ connected fitness journey, which unlocked new revenue streams and engagement opportunities. Yet, I’ve been around long enough to see my fair share of disappointments and underperforming projects. Any C-level executive will say the same.

As “the Great Resignation” continues, employee turnover remains a key challenge and source of anxiety for businesses around the world. In the U.S. alone, last November saw a record 4.53 million workers quit their jobs. But oddly, hiring teams are scrambling to fill open positions. In theory, a mass exodus of employees leaving their jobs would mean there’s an overflow of qualified candidates in the hiring market. But new research suggests that isn’t the case.

For small organizations, profit margins are significant to run their business effectively. In simple words, they only have resources for important activities. When the budget is tight, then asset optimization can play a significant role in every way. How? That we will discuss below & we will also know how beneficial it can be for small-size organizations.

It's been a crazy couple of years, and things are still changing rapidly all around us. But you don't need me to tell you that; you're probably living it in your organization already. In the IT sector, we've gone through a global chip shortage, the postponement of major tech events, the delay of product launches, and perhaps most importantly, almost all companies shifted almost completely to remote work.

Insurance management software automates customer service and office management activities for insurance agencies. Many insurance agency software solutions include task management systems and cloud storage facilities, enabling team members to centralize key administrative tasks without having to navigate between multiple platforms. It’s a no-brainer for all agencies. Insurance agents are wasting far too much time on tedious and repetitive tasks that could easily be automated.

Giving maintenance on time is incredibly significant. If maintenance is not done on time, it can increase your maintenance expenditure by 15 percent to 40 percent. However, if you provide maintenance proactively you can save maintenance expenses up to 40 percent. Therefore, investing in an automated predictive maintenance tool is essential for organizations, especially when they have hundreds of assets and pieces of equipment.

In today’s highly competitive and volatile business environment, service outages can result in the loss of customers. Because of those high stakes, it’s imperative that companies take action to avoid outages. But how can you prevent them before they happen? Enter artificial intelligence (AI). AI and machine learning can run in the background to monitor systems and detect anomalies before humans can spot them. ServiceNow Predictive AIOps was designed with this purpose in mind.

Books! Who doesn’t love books? Whether you’re one for the latest thriller to top the charts, or you go-Instagram-crazy for the latest self-help book, the majority of us love to read. In fact it was reported that the global book market was expected to grow from $87.92 billion in 2020 to $92.68 billion in 2021, with that figure reaching $124.2 billion by 2025.

Achieving business efficiency, enhancing productivity, and advancing IT operations were the key reasons enterprises opted for ITSM technologies in 2021. However, as IT teams become more dispersed and remote or, hybrid working becomes a norm, a single platform that efficiently and effectively fulfills users’ requirements has never been more crucial.

Nowadays mobiles are an important part of the business. But a few years back the mobile was considered just a tool used for communication but as technology evolved the mobile also evolved and new features are installed and now the mobile is an essential part of the business. If a business is not equipped with a mobile, then business suffers. That is why organizations ensure that their application and website are mobile-friendly.

Minesh Patel, senior manager of support account management at ServiceNow, and JP Renaud, senior director of support management at ServiceNow, contributed to this blog. As part of our customer service and support team, the ServiceNow support account management (SAM) and customer escalations (CE) teams are committed to averting situations where performance affects customers’ ability to operate their business.

Project schedule management is essential to the successful completion of any project. By mapping out a clear schedule, you can hold team members accountable to deadlines for specific tasks and ensure projects are completed within agreed timeframes. You can use project schedule management software to outline key milestones and assign team members to complete certain tasks.

Project management tracking is an important part of the workflow management process. It's critical to have a schedule management solution that allows you to track progress, make updates in real-time, and keep all team members on the same page.

Remember the days when you needed a pocket of change to pay for parking your car? How things have changed! Today, the focus is on smart parking solutions with ticketless entry, automatic license plate recognition, live monitoring of parking space availability, the use of QR codes, UHF windscreen tags, radio frequency identification, and payment cards.

On a video call, a customer asked why I had a stack of boxes behind me. That’s one of the things about Zoom—you get glimpses into other people’s worlds. My world is full of cardboard. I moved to a new home on the East Coast a few months ago, and unpacking is a slow process. The boxes are full of business books. I have a healthy collection, and my latest addition is Think Again by Adam Grant, the top-rated professor at the University of Pennsylvania's Wharton School.

As the hiring market continues its post-pandemic recovery, the IT industry has come to an interesting crossroads. IT professionals are more in-demand than ever before – and meanwhile, the responsibilities of a modern IT team are shifting dramatically. IT leaders are realizing that restructuring their teams or giving existing job titles new responsibilities isn’t sufficient to meet this moment.

Preventive maintenance is probably the most neglected type of maintenance. Yet it can make a big difference to your business. It allows you to prevent unexpected equipment incidents that can affect your business.

ServiceNow IT support prides itself on providing world-class support services for employees. Because of the company’s hypergrowth, our previous model of 24/7 IT support couldn’t scale. We needed a better way to deal with the exponential increase in support case volume while maintaining a lean IT support team that continues to deliver exceptional support services. Here are four changes we’re undertaking to meet this challenge.

Professional service management software is not a luxury for modern service businesses; it's a necessity that ensures greater profitability and growth potential. Professional service management tools are crucial for growing service businesses. As a service business owner, it's never been more important to consider investing in automation solutions to maximize the efficiency of your workforce.