Project management is a growing field, it helps teams to organize and keep track of work, so projects can be executed successfully. It includes initiating, planning, executing, controlling/monitoring, and closing the project. So, the question is, is there one specific approach that we can use for effective project management? Definitely, not! Each project is unique and it would be impossible to employ a one-size-fits-all approach.

Organizations are equipped with a lot of assets and sometimes it becomes so hard to know where assets are located. To manage assets effectively, organizations must use asset labeling. Therefore, in this blog, we will know what exactly Asset labeling is. What are the benefits of Asset labeling? And several other questions and answers as well. It will help you to make the most of your assets. So, without wasting any time, let us begin.

Today, as computing power and wireless capabilities improve, organizations are increasingly leveraging Internet of Medical Things (IoMT) technologies, such as internet-connected blood pressure monitors, continuous glucose monitors and MRI scanners. These tools, with their ability to collect, analyze and transmit health data, improve efficiencies, lower care costs and drive better patient outcomes.

Collective sighs from being left on hold to customer service are reverberating around the world—especially in Australia. Research from ServiceNow revealed Australians wasted 89.5 million hours on hold trying to resolve complaints in the past 18 months. That’s an average of seven hours per person.

Almost every organization is moving towards or planning to move towards digital transformation and IT is a significant part of it. The pandemic has made digital transformation a necessity to achieve maximum customer and employee engagement and satisfaction, bridge cultural and talent gaps, and promote IT as a valuable business process.

In the realm of agreements, deadlines are equivalent to punishments if you do not meet agreements. In any case, with the Contract Management software, your business will notify the ideal individuals brilliantly when it is the ideal time for an agreement restoration & renewal. We all know that contracts are the baseline of businesses in several sectors, that is why contract management software is significant.

Customer support software is a gamechanger for ambitious consulting firms. If you’re trying to scale your consulting business but lack the systems to support your growth, you should explore the potential of customer support software. This will enable you to successfully provide all of your clients with consistent and exceptional support. Let’s explore this further.

Customer-centered business practices have become a major focal point in IT innovation. The advent of massive communication has brought forth a big challenge, however: how does one provide a top-notch customer experience when there are so many factors to account for? The market’s answer to this conundrum is monitoring software.

Think about the process of building a jigsaw puzzle. After placing every piece on the table in front of you, different colors and types, you don’t really know how they’ll form a complete picture—and you certainly don’t know if any are missing. You have little choice but to sort through everything to understand what you have and how each piece relates to another. You can see where you need to go, but nothing looks like what’s displayed on the box.

I waxed eloquently about the importance of IT in today’s business world in my previous blog post. So, I’ll put a lid on that (for now) and rather show you how to shape IT into an unstoppable force that powers your business in 2022 and beyond. Read away.

Self-service as a function has become ubiquitous, whether employed to improve customer satisfaction, employee engagement or both. With the slow but sure transition to a hybrid working model, customers (and employees) have begun to demand a better experience when it comes to servicing and issue resolution. According to The Hackett Group 2022 Key Issues Study, self-service automation has seen the most common shift in technology function workload for three years in a row.

There are still countless medium & small-size organizations that are utilizing spreadsheets or manual methods for asset tracking & storing asset information. This traditional method can be used until small has extremely limited assets or countable assets. But when organizations grow asset numbers grow as well and spreadsheet utilization becomes less effective due to inaccuracy.

According to Gartner, the global cloud ITSM market is expected to grow to over $12 billion by 2025. ITSM now is more important than ever (even more so, after the pandemic), and industry leaders agree. What does this mean for ITSM professionals? This blog details how the ITSM profession evolves and what technical and interpersonal ITSM skills professionals will need to excel in 2022 and beyond.

“Try turning it off and on again.” This advice normally works for my mom, but not for me. When I needed to present at an event last year, I got frustrated when I couldn’t connect to the network. The front desk at the venue referred me to technical services. “Uh-oh,” I thought. “Here we go.” But I was wrong. The technical services person quickly assessed my level of know-how and adjusted her talk track to cater to my needs.

In this competitive business world, the room for mistakes is getting smaller and smaller every day. When you want to give the best service to your customers it is essential that you invest in the best IT helpdesk software. However, how will you know which software is best for your business! In this blog, we will know IT helpdesk questions with answers that will assist you in finding the best helpdesk ticketing software. So let us begin with the basic question of helpdesk ticketing software!

Organizations are increasingly reliant on their internal IT teams to supply business-critical services and operations in today’s business climate. As IT activities become more integrated into business operations, more and more IT departments are opting to implement service management best practices, to meet the evolving requirements of the businesses. But what is service management? Let’s look!

From the education sector to the manufacturing sector, from the healthcare industry to the food & beverage industry, from QRS businesses to businesses hub almost every industry took a hit due to pandemic. But the HORECA industry and travel industry are some of the biggest sectors that are affected because of the pandemic. However, when the first wave of COVID cases rose, all industries were closed and lots of employees lost their jobs, and several were forced to work from home.

We are delighted to share the immediate availability of the first series of updates to the Alloy Software ITSM/ITAM platform in 2022, including Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise. The maintenance release (2021.2.1) addresses issues reported in previous versions, delivers the latest audit tools, and improves both security and performance.

As the Everywhere Workplace continues to expand across the world, businesses demand the solutions they choose have the security, speed, reliability and the power to handle larger and ever-more complex data while remaining easy to manage, easy to deploy and easy to maintain. As the work-from-home movement continues to ripple across every industry, ensuring employees have the tools and connectivity they need anytime, anywhere is the key to success.

One of the first things a voice-over acting coach tells their class is that people can hear your face. Studies back that up, even pointing out that we all have “smile sense”—being able to tell if a speaker on the phone or radio is happy. The same applies to customer service. Customers can tell if the agents they speak with are happy.

A hospital must have a good supply system to ensure that it never runs out of medical supplies, such as pharmacy stock, and never puts a patient’s health at risk. Having an up-to-date inventory can solve many problems related to medical equipment and inventory management. The use of a healthcare and medical asset tracking management software allows you to centralize the information of your equipment and pharmaceutical products and to facilitate their management.

With the wide range of services and flexible pricing models offered by providers, more and more organizations are moving their businesses to the cloud. According to Gartner, enterprise spending on the cloud has grown 18% in 2021 and is expected to be around 14.2 % of the total enterprise IT spending by 2024. With the growth of IoT, AI, and machine learning, we can expect more computing to shift to the cloud.

No matter where they are on their digital transformation journey, customers want simple, frictionless access to expertise and resources. ServiceNow Impact™, a new service solution for Now Platform® value acceleration, is designed to provide exactly that. ServiceNow Impact affects all aspects of how we work with our customers to accelerate results and develop their expertise.

All age groups demand speed, transparency, and a personalized approach when it comes to resolving customer issues. But new research from ServiceNow reveals a stark gap between how Australia’s oldest and youngest populations want issues addressed. Tech-savvy millennials want to communicate through chatbots, email, and direct messages. Baby boomers prefer to speak to an operator to resolve a problem. Other generations lie somewhere in between.

An audit is an inevitable activity that needs to be done at the end of the financial year. Usually, audits are long and hectic because of assets are in different-different locations and summoning them is important for audit. But when assets are tagged or labeled with asset tracking technology such as RFID then audit becomes quite simpler and easier. Therefore, we can say that RFID technology is an ally for the organization. In this blog, we will know how RFID is helpful in the asset audit process.

The Hackett Group’s 2022 Key Issues Study reveals technology’s top 10 priority objectives to help businesses plan their goals and tech investments to accelerate digital transformation in 2022. 2022 will be a year of experimentation and tech adoption for IT leaders and their technology organizations, driven by the pandemic-induced “work from anywhere” models and high penetration of cloud-based applications.

If you love Jira then you probably love customization, and we’ve made your integration with Jira Cloud and Jira Server even better with multi-project support! You can now route your incident tickets and follow-up work to remediation teams' Jira projects directly from FireHydrant, saving you valuable time and clean-up work. Let’s take a look at what has changed and some additional use cases unlocked with this integration.

Recently, we discussed how change management became change enablement with a new version of ITIL, and what that meant for its application. But did you know that ITIL itself also went through a bit of a change? It's a little more subtle, and if you look at its current usage you might not even realize that a change even happened, but it represents a conceptual shift that might mean big things for its guidelines moving forward.

A lot of things have changed in recent years. From the way of working to executing IT operations, the business strategies have changed overnight with arising advances like Machine Learning, Automation, and Artificial intelligence. The technologies have changed present-day applications and IT operations, and with AI and ML on board, IT industries operate more perplexing undertakings and resolve issues across complex infrastructures.

Lots of organizations ignore the maintenance of assets but asset maintenance expenses are more compared to regular maintenance in the long run. That is why it is essential to implement a preventive maintenance program. Preventive maintenance program provides several other benefits That we will discuss later but first let us know what preventive maintenance is! So, without wasting any time let us begin.

Transformation. Everyone’s tossing that word around these days to the point it almost seems meaningless. Yet, it’s not. According to the 2021 EY CEO Imperative Study, nearly two-thirds of CEOs believe technology and digital transformation will have the greatest impact on the future success of their enterprises. In fact, 68% of these CEOs plan to make big-time technology investments throughout 2022.

Business leaders are always on the hunt for that life-changing book – the one that deepens their understanding of the workplace and provides an inspiring roadmap for the way forward. But with thousands of highly-praised books to choose from, it’s difficult to know which ones are retreading the same old ground and which contain truly groundbreaking insights. If you can relate, you’ve come to the right place.

Purchase requisition and purchase order are important for an organization. especially when organization size is big because management cannot handle purchase requests of employees manually if an organization attempts to manage manually then it leads to lots of issues and chaos. In this blog, we will know what the main features and practices of purchase requisition are. So, without wasting any time let us begin. But first, let us know what exactly purchase requisition software does!

Did you know through 2023, I&O leaders will overspend by $750 million* on buying unused features of ITSM tools? That’s almost $150 million more from $600 million spend in 2019. Despite this steep increase in cost, why do so many I&O leaders continue to overbuy ITSM tools beyond their needs? This isn’t because organizational budgets are running in excess but because most I&O leaders rely exclusively on the Magic Quadrant or ITIL-based RFP templates when selecting their ITSM tool.

Have you been searching high and low to find the best tools for business consultants? Look no further. We have taken the time to pull together a comprehensive list of must-have tools for your consulting business. If you’re serious about taking your consulting business to the next level, you should consider investing in the best applications and solutions to drive growth.

COPE stands for Corporate Owned Personally Enabled Device. These are devices that are owned and provided by the company for work but are also expected to be used for personal reasons. It’s a term that’s especially relevant today, with the adoption of Everywhere Workplace, as companies are giving employees more freedom with corporate-owned and controlled devices.

Change is the only constant, particularly in a rapidly evolving industry like IT. Software gets constant updates, new hardware gets launched, and frameworks evolve with trends. Staying up-to-date on these changes can help you stay ahead of the competition. But it's not always easy to get people used to these new changes. It’s no surprise that change management has been a key aspect of ITIL.

System outages are the worst nightmares for IT support teams, but they also provide an opportunity to stand out. During a major service outage, customers are often impacted a lot more because they have much less information about what is happening. Some of the biggest outages that affected users all over the world last year include those of Slack, PlayStation, Airbnb, FedEx, and Amazon.

IT service management (ITSM)—the management and support of IT services—is vital for good customer service. It encompasses problem management, incident management, change and release management, and service-level management. Because it’s an integral part of customer service, it’s important to keep it optimized and streamlined. Here are three ways automation can help with those efforts.

Asset management is significant for all industries and sectors. If your organization is equipped with assets, then asset management is required in order to get maximum value from your assets & to keep them secure as well. In this blog, we will know about banking asset management so without wasting any time let us begin!

Having an Enterprise Architecture practice is critical for three key reasons.

Today’s CIOs are like sports team coaches. It’s not enough for them just to prepare their teams for games and have a decent winning percentage. They’re expected to orchestrate imaginative plays that will make the most of a team’s talent and win championships.

Gartner introduced the word ‘AIOps’ back in 2017, and ever since, the enterprises have been adapting to the various strategies to streamline their IT operations. AIOps is a successful venture because it meets the challenges and tackles the amount of data created in the tech infrastructures amid complex architectures.

For years, enterprises have defined success by higher earnings, bigger market share, or the launch of a new product or service. Lately, however, success has been redefined to encompass much more. For example, organizations are also being evaluated on the success of their operations. Executive leaders are under pressure to: Operations have always been the lifeblood of the business.

An organization is equipped with lots of assets and pieces of equipment however when an organization is not equipped with automated asset tracking software then the organization ends up Having no accurate information of asset location. And the reason is a lot of assets are either lost or misplaced.

If you’re a banking customer, chances are you’ve used a product created by Intellect Design Arena. The Chennai-based fintech company supports more than 10 million transactions a day across 91 countries, with cloud-native solutions for core banking, transaction, risk, treasury, and insurance. Intellect has doubled its customer base nearly every year.

Beginning in June, at least 30 companies in the United Kingdom will take part in a pilot of a four-day work week. Employees at these companies will work 32 hours per week rather than the standard 40, with no changes to their compensation or benefits. As the program progresses over a six-month trial period, researchers will analyze its effects on employee productivity, along with other variables including employee wellbeing and the environmental impact.

When an organization is equipped with lots of assets and equipment it is essential to keep track of each asset. However, keeping track of each asset is not an easy task, this is where Asset labeling comes into play. It is extremely helpful to the organization in keeping track and you can store valuable information about each asset. in this blog, we will go through a complete overview of Asset labeling. So, without any further ado let us begin!

Catch up on ever-changing software with the new update of Alloy Audit Tools! Empower your Alloy system to detect the latest operating systems and discover the most recent software. The update brings support for the newest OSes and software, and fixes issues reported in previous versions. Please check out the Release Notes for a complete list of changes and upgrade instructions.

Do you have a consulting sales process to effectively close consulting clients? When you have clear and consistent sales processes, this inevitably leads to closing more sales. While it is important to experiment and test new strategies, you must develop a repeatable sales process that is scalable. If you’re interested in learning new closing techniques, keep reading.

For the last two years, it’s an understatement to say we’ve witnessed big shifts in the relationship between most employees and their work environment. Many of us saw our work experience transform seemingly overnight into predominately a digital one as working from home became the ‘new normal.’

We’re pleased to announce that ServiceNow has been named on the Fortune World’s Most Admired Companies list for the third year in a row, ranking No. 5 in the Computer Software category. The list recognizes the top-rated large US companies according to executives and directors from the companies, as well as external analysts.

Maintenance is a very crucial part of all businesses in order to keep assets in good shape. Maintenance is utilized in various types as well. Proactive maintenance and reactive maintenance in this blog we will know more about proactive maintenance (preventive maintenance). Preventive maintenance is one of the most important factors for all organizations, especially when organizations are full of assets and pieces of equipment.

Collaboration apps, such as Microsoft Teams, have become critical during the pandemic because they enable employees to stay connected and engaged while they work. Just how critical? Microsoft reported 270 million Teams users in January 2022, up from 75 million in April 2020, a few weeks into the pandemic, according to ZDNet. Teams and similar apps have proven essential to the remote workplace. ServiceNow is one of the companies benefiting from Teams adoption.