Hey there. What do you feel about taking a trip back in time? Let’s say we go back 20 years; you probably remember seeing your school’s shelves and cupboards brimming and overflowing with records and books. And below it would be the years or categories. Having to scour through the load would take a substantial amount of time, not to forget a lot of patience. Imagine browsing through all those records, it could take you anywhere from minutes to hours to find what you were looking for.

Maintenance is one major part of all assets & equipment. It is helpful in keeping safe from unexpected equipment failure, that is why automated software is crucial for an organization. This is where CMMS and plant maintenance comes into play. However, there are lots of similarities between CMMS and plant maintenance, but they are different from each other. In this blog, we will know how CMMS and plant maintenance are different.

Creating a business plan is hard in itself, but keeping it during a crisis requires a high level of expertise. Luckily, you can prepare your company for disruptive situations beforehand with the help of business continuity planning. Since the pandemic, we’re even more aware of how disasters and disruptions can hit anyone, any industry, in any way or form. It disrupted supply chains, made a majority of the workforce work from home, and introduced a rapid lifestyle shift all over the world.

Google has introduced so many innovations that it’d be impossible to list them all. And we’re not just talking about the obvious things like search engine algorithms or nearly-ubiquitous programs and apps (Google Maps, Docs, Gmail) — not even self-driving cars. Today, we’re going to talk about one such innovation: Site Reliability Engineering. In a nutshell, SRE it’s a practical framework for software development that improves on even giants like DevOps. Wait, what?

As more and more money enters the state and local government budgets from pandemic relief funds like The Coronavirus State and Local Fiscal Recovery Funds (SLFRF) program, the prospect of IT tool sprawl is becoming more prevalent than ever before. While the SLFRF program has presented enormous opportunities for state and local agencies, waste and fraud are almost a given, considering the amount of money being distributed to bolster agency systems.

When running a business, the most crucial aspect for any entrepreneur or organization is to provide an exceptional customer experience (CX) and grow the business efficiently. Not only designing the best product or services but also a lot of things that an organization needs to take care of for delivering quality CX. In today’s digital world, customer retention is as necessary as customer acquisition, and organizations are working towards this path.

With an increased shift to hybrid and remote work environments, IT teams have had to adapt their support models to meet the evolving needs of their organization at a rapid pace. For most IT organizations, the programming effort required to customize less flexible software solutions to meet the changing demands of the business can often be expensive and slow-moving.

Blameless just released a new integration to ServiceNow’s incident management ticketing solution. If you are a modern DevOps team moving towards SRE practices and you want to speed the time to incident resolution through streamlined, automated workflows, this is worth investigating.

Cybersecurity is a key priority for small, medium, and large companies. If you are a keen internet user or a lover of news and trending topics, I am sure you already know the current threats surrounding the cybersecurity realm. Cybersecurity threats are now a nightmare that faces all levels of organizations. Malware attacks, DDoS threats, phishing, brute force, SQL injections, etc. are running riot in the internet streets.

Asset tagging is an important activity that must be done by all organizations, especially those organizations which are equipped with lots of assets. Asset tagging can be beneficial and provide several advantages to businesses that will make them more efficient and productive. In this blog, we will know what asset tagging is, what is the need for asset tagging & what are the steps involved in an asset tagging system! So, without wasting any time let us begin!

Now that the world has embraced the long-term shift to the Everywhere Workplace, what do workers really think about it? That’s what we sought to find out with an ambitious survey that led to an eye-opening rendition of our annual Everywhere Workplace report. It also led to a big award.

Bloatware, or as we affectionately call it, junkware, has always been a problem for businesses across the globe. These unused and hidden programs that never see the light of day on our smartphones and laptops and yet take up all the space and cripple the performance of the devices are costing businesses billions of dollars every year.

Revenue is a term indispensable in corporate talk. As it’s the largest number on the profit and loss statement for the company, revenue is frequently referred to as “the top line.” And business owners and managers are very attentive to this statistic. Businesses in all asset-intensive industries, particularly the power and utility sectors, are under increasing pressure to deliver better customer service, improve equipment uptime, and advance performance predictability.

The best customer tools for business consultants can elevate your consulting business and make it more efficient. If you are constantly looking for new ways to drive operational efficiency and streamline your workflows, you need to take some of the tools on our list for a test drive. With an abundance of tools on the market, there is no shortage of options to choose from.

Nick Borgwardt, director of IT workflow at ServiceNow, co-authored this blog. In our personal lives, it’s easy to get the information and products we need with just a few clicks. Thanks to modern consumer websites and apps, making service requests and ordering products is simple, convenient and, often, automatic. Why shouldn’t our professional lives be just as effortless?

The ITIL 4 Foundation Edition introduced the service value chain in 2019, as an operating model to facilitate value realization. We’ve first talked about the topic on our Definitive Guide on ITIL, but it’s time to expand on the concept to understand: So, make sure to keep reading – we’ve thrown some useful examples on how the service value chain works!

Lots of people believe that asset maintenance and asset repairing are the same but it's not. Asset maintenance prevents the requirement of asset repairing. Repairing is something that is broken and now needs to be brought back into running condition. Asset maintenance is an umbrella that records all that goes into keeping your resources everything looking good. By manufacturing hardware, resource support can mean normal examinations and fixes.

So, you want to become a DevOps engineer? It’s a stimulating, challenging, high-paying career choice, but the lynchpin role holds software development and operations together. We’ve compiled a DevOps roadmap that includes all the steps required to fill the shoes of a DevOps expert. As you know, DevOps is a set of practices and tools to integrate and automate processes between IT and software development teams.

Lots of organizations do not invest in any type of asset management software as a result frequently business problems occur such as operations are not streamlined, required assets are not found or sudden equipment failure occurs, and so on. These types of problems only lead to delayed operations, unnecessary expenses, and business loss. When an organization utilizes any asset management software then the expected results are also not achieved.

“Too many cooks spoil the broth.” It’s an old saying we’ve heard many times in childhood. If we put it in today’s IT monitoring context, we could change it to “too many tools spoil the insights and efficiency.” IT teams across organizations have deployed multiple tools over the decades to monitor and track the performance of networks, databases, and applications and to ensure the smooth running of the business.

The continuous debate around artificial intelligence (AI) has led to a lot of confusion. There are many terms around it that appear to be similar, but when you take a closer look at them, that perception is not entirely accurate. For that reason, here we take our best shot and oppose AI vs. machine learning vs. deep learning vs. neural networks to set them apart once and for all. In short, we’ll look at how they all relate to each other, and what makes them different in their particular way.

Service Level Agreements (SLAs) are a crucial part of Service Level Management, and therefore one of the key components of IT service management. They are the basis for building and delivering IT services, and play a key role in ensuring that both the client and the service provider are on the same page and that the service delivery is at par with or exceeds customer expectations.

An ITSM dashboard is your de-facto control center for everything related to service management. It should be clear, detailed, versatile, and offer a single-glance way to get the information you need. Otherwise, you risk mismanaging your IT assets and operations because you missed valuable data points. We thought we’d share helpful tips to get the most out of the experience.

As the world continues on an accelerated course towards digital transformation, organizations have been placing an increased emphasis on the concept of experience. This is especially true within the world of IT service management, where being able to provide positive service experiences to customers and stakeholders is absolutely paramount.

Naming conventions for assets have a rich, engaging, and often hilarious history. While recently organizations have switched to standardized and more informative naming conventions based on location and function, earlier (and even now) IT departments have had a lot of fun naming assets for their data centers and servers. IT departments have often showcased their inner geek by using names of Star Wars or Star Trek characters for their assets.

Creating an effortless customer experience is one of the key imperatives facing customer service leaders today. Providing experiences without friction is a crucial step in enabling organizations to be more responsive and agile while improving employee productivity, satisfaction, and retention.

The short answer? Not so much! New global research from Freshworks shows that despite a pandemic-driven tech spend surge, nine in ten (91%) employees are still frustrated by workplace tech. It reveals that businesses globally face a potential workplace crisis due to inadequate technology, damaging employee productivity, mental health, and the ability to retain talent. The truth is, the concept of tech frustration is not entirely new.

Fixed asset management is a complicated process because organizations do not exact the location of their assets. As a result, when fixed asset physical verification is done organizations find that their lots of assets are in some other location or missing. That is why from time-to-time physical verification must be performed. In this blog, we will know what the major fixed assets physical verification challenges occur! So, let us begin!

In today’s Geo Economics and a truly globalized world, it has become easier for products and services to reach consumers and industry alike. To reach the customers and consumers directly can be expensive and an operational challenge as it would require a large workforce to sell, deploy, and service the products/ services. For a growing organization, the initial focus is towards acquiring customers, expanding market reach, providing a good customer experience, and containing costs at the same time.

When your company has hundreds or even thousands of physical assets, it’s essential to know where these assets are located and their operational status. Otherwise, you have to deal with outages and compliance issues that can create drastic business implications. From computer monitors to industrial equipment, tracking and controlling your assets with asset tags is critical to your company’s bottom line.

Knowledge is king in today’s information-driven business world, as most knowledge managers like me know. Having the right information at customers' fingertips can greatly influence their perception of the customer support experience. In today’s self-service world, a well-populated knowledge base with a reliable group of contributors is not enough to create a great experience. The content must be relevant and timely.

In most organizations, software asset management (SAM) is not given much importance since IT professionals don’t emphasize its relevance. It could be influenced by the fact the responsibilities of a SAM team are often delegated to other employees. But with the rising of software procurement costs, distributed workforces, and the rapid growth of the SaaS industry, we are starting to see software asset management less as a nice-to-have and more as an essential business component.

Managing the digital experiences of an entire workforce isn’t easy. But that’s what today’s IT professionals are tasked with: as DEX has become an essential priority in our increasingly digital workplace, IT jobs now require service teams to deploy the strategies that ensure employees remain productive, engaged, and happy. But what about IT workers themselves? What about their employees experiences? After all, IT workers are employees too!

Incident response is at the heart of great, or terrible, user experience. However, while tools have evolved, challenges – especially faced by L1 agents – still exist. The solution isn’t about getting more tools. It’s about establishing a unified platform across the IT service desk and the IT Operations teams that empowers L1 agents to collaborate across silos with L2 agents, subject matter experts, and DevOps personnel.

In hypermarkets, supermarkets, grocery stores, retail shops, etc. Everyone knows that there is a huge amount of inventory available for customers to purchase. It is important to keep track of inventory and goods available belonging to good quality. Most importantly inventory is sold while it is in good condition and valid as well. However, it becomes hectic and labor-intensive because these places are inventory intensive. This is where stocktaking and stock checking come into play.

That big software audit you’ve been dreading? Yeah, it’s coming, it’s real, and it’s sooner than you think. But why, oh why, do we even have to face these in-depth software inspections in the first place? How hard can it be for them to just take your word that every software license on your system is perfectly up-to-date? As you probably know, that’s not how things work with audit management.

I’m excited to announce that ServiceNow® Strategic Portfolio Management (SPM) is the winner of the Ventana Research 15th Annual Digital Innovation Awards in the category of Digital Business. The award for Digital Business recognizes a trailblazing vendor that delivers innovation in applications and technologies for work management, as well as numerous other business areas. But it goes beyond that.

Are you a company that has assets in the hundreds? Maybe even in the thousands? If so, knowing the location and operational status of your company’s physical assets is imperative. It may sound repetitive, but we can’t overstate that your company’s profitability depends on being able to identify, manage, and control all of your assets. Physical assets are frequently used, sold, repaired, upgraded, removed, or even stolen.

Industrial plant maintenance is not easy as there are lots of assets that need to be maintained. But organizations are unable to keep track of maintenance because they do not have a proper tracking solution. However, for industrial plants, maintenance is essential if assets are not maintained and do not provide good performance then production work is delayed. It not only impacts business but the brand image of a business is also diluted.

Asset management is an evolving process as enterprises face increasing compliance and regulatory requirements. Enterprises also continue to expand their asset inventory as part of their growth and work with multiple vendors and third parties. This diverse range of assets is best managed with a centralized asset management platform that covers asset monitoring, including accurate auditing.

It seems like everywhere you look these days you find a thinkpiece to grimly warn us of the dangers of artificial intelligence. But if you talk to anybody with an interest in the way technology interacts with human life – particularly in the world of service management – and instead of the grim pessimism of dystopian fiction, you’ll find sheer enthusiasm. There is tremendous potential for AI in ITSM.

The SCP port has proven to be a very useful tool for SysAdmins. In short, the Secure Copy Protocol (SCP) is a method for securely transferring computer files between a local host and a remote host, or between two remote hosts. It is based on the Secure Shell (SSH) protocol. In other words, SCP servers help you transfer files to and from servers, computers, and other networking devices using a secure SSH tunnel.

It’s no secret that government agencies are facing increasing restrictions and compliance regulations as they strive to ensure effective data governance and protection. “Agencies have a lot of regulated information that needs to be governed, and they need to make sure it’s not compromised,” says Corey DuBois, senior advisory presales solution consultant at ServiceNow. “There are a lot of checks and balances they need to have in place.”

IT4IT was created as a framework for IT service management, and has established itself as an alternative — or perhaps complementary? — standard to the widely acclaimed ITIL. But since it's been around for a decade now, it's about to change. Lars Rossen — one of the creators of the first version of the IT4IT Reference Architecture, which formed the basis for the standard — told us first-hand what to expect from IT4IT 3.0 on Episode 9 of Ticket Volume podcast.

You’ve probably heard about neural networks being hailed as the next big step in technological advancements in artificial intelligence (AI). Beyond its often exaggerated depiction in fiction and media, neural networks have slowly but steadily become an invaluable asset in the IT world. It is under constant research in data science and computer science.

Quality of Service (QoS) uses methods or technologies on networks to control traffic and ensure the performance of critical applications with limited network capacity. It enables organizations to adjust their overall network traffic by prioritizing specific high-performance applications. Your internet connection is like a highway where different types of vehicles travel to reach their destination. Your car drivers, truckers, average commuters, and emergency services vehicles all share the same lanes.

Every organization is equipped with lots of assets and all organizations rely on some type of maintenance. Organizations that are into production and manufacturing such as oil & gas, electronics, and pharma heavily rely on maintenance. A manufacturing unit utilizes plant maintenance! Don’t know what exactly plant maintenance is? In this blog, we will know about plant maintenance Types & their objectives. So, let's begin with basic definitions first.

What’s your web browser of choice? Ask an office full of workers that question and you’ll get a few answers, sure, but one has emerged as a clear favorite: Google Chrome. Holding a collective 60% of the market share in 2021, Chrome has separated itself as the preferred web browser for the general public and modern employees. Here’s the problem: a majority of businesses still set other browsers (predominantly Safari or Firefox) as the default browsers for their employee devices.

Before the pandemic, healthcare was already experiencing staffing shortages. The patient population was getting older and needing more care. Many healthcare professionals were also heading towards retirement. Unhealthy lifestyles were spreading, and the level of education required to enter healthcare professions was rising. Demand exceeded supply.

Business objectives for IT management have fundamentally shifted. Traditionally, organizations imposed a heavy-hand over the types of IT resources their workers employ and how they will use them. However, over the past decade or so, a growing awareness has supplanted these antiquated approaches suggesting technology should conform to the needs of the workers, rather than the other way around.

DevOps has made a hugely positive impact on the way organizations operate. In essence, it’s a way for different project stages and teams to work. Truth be told, when it comes to integrating various aspects of the IT R&D chain, it’s a godsend. On the other hand, Agile is about emphasizing continuous delivery in software development with a focus on iterative, incremental, and evolutionary development. Today, we’ll learn about DevOps vs.

Like most large software development organizations, SolarWinds uses many programming languages to build our applications, including Go, Java, C++, Python, and more. The predominant language for our Orion® Platform is C#, based on Microsoft’s.NET Framework. As you are likely aware, the directions Microsoft has taken the.NET Framework over the past few years have created exciting new opportunities.

IT4IT is a relatively new entrant in ITSM frameworks and ITIL practices, with the first version released only in October 2015. The past decade has seen rapid innovation, and companies that could change and innovate quickly have had the edge over the rest. The framework arose out of a need to support rapid changes in organizations and, at the same time, manage risk and compliance. Read on to know more about this new standard and how it works.

On this occasion, we’ll talk about something pretty much apropos of our core concerns: Business Process Management System (BPMS) — and the software that lets you get it right. We know streamlining and optimizing operations and processes is very rewarding at the end of the day. Hence, this article will explain why you should care about process management and automation in general. First, let’s briefly examine what we mean by BPMS.

It’s January 1969, and the pressure is on. Paul, John, George, and Ringo have 17 days to write and record 14 songs. Peter Jackson’s epic documentary, “Get Back,” captures their creative process. We witness individual genius at work, but it’s when the Fab Four play together that we experience the magic of the Beatles. I think the same is true of field service. Our industry is full of talented individuals who are often under pressure.

Managed Service Providers or MSPs in asset management, which started as remote IT support and troubleshooting in the 90s, have evolved into one of the most prominent IT business models. According to a Statista’s report, the global MSP market share was valued at 152.02 billion USD in 2020 and is expected to grow close to 274 billion USD by 2026. Rather than just troubleshoot or monitor remote IT systems, MSPs these days offer services that manage the IT infrastructure for organizations entirely.

DevOps is not just a set of practices but a culture that focuses on collaboration. Thus, its primary goal is to foster improved communication between software development and operations teams. There’s, more or less, a perfect DevOps tool for every job. This article will cover the 10 best of them so you can make informed choices.

We’ve said it before, and we’ll say it again: Improving employee experience is the bedrock of modern IT service management initiatives. Managing day-to-day technology operations and user needs has become more and more challenging, compelling technology to modernize its delivery of services.

In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt it was a part of the process. But soon, I grew more interested in how products can help achieve business differentiation.

Some organizations use proactive maintenance strategies for keeping assets in good condition and some use reactive maintenance strategies and other organizations use both these practices. So how will you decide which type of maintenance strategy will work best for your organization that we will cover in this blog! Other than that, we will know the objective of maintenance management, what are the benefits of using reactive & proactive maintenance management. So, let us begin.

Vendor risk ranks alongside cybersecurity, compliance, reputational, and financial risks as one of the top risks to any organization. With any risk, you need to identify, monitor, and mitigate that risk, especially when it comes to your supply chain. The question for someone in my role as a senior manager of compliance management is: What level of risk is being posed and why? Stated another way: Do I really know what my supply chain is doing?

The process of managing software assets has become challenging. It requires a lot of work to track each asset’s lifecycle, from the time it has been acquired and installed until renewal or disposal, given the number of software programs even small-sized businesses utilize. IT, Ops, and business teams are under increased pressure to manage their software applications well as firms step up their attempts to undergo digital transformation.

Having a unified central help desk software has multidimensional benefits for businesses. Helpdesk software offers a robust solution by creating a definite workflow to raise tickets and seek interventions. This is much better than having disparate systems with no role definitions as such. Customer interactions help cement relations, ultimately contributing to brand building in a big way.

RFID has been used for asset tracking for a long time, especially those organizations which are asset-intensive. RFID technology is used in the form of a tag or label. Although there are two types of RFID that are Active RFID & passive RFID. In this blog, we will know what the difference between Active and Passive RFID is & which one is a better option for your business. So, let us begin!

Patch management best practices ensure we do patch deployment effectively and in time to prevent significant data losses, cybersecurity attacks, and other risks when the software is not updated. Patch management is an essential part of IT Asset Management. In short, it consists of distributing and applying updates or software patches. It should be a well-established and thorough process to handle any vulnerability and other issues. This article will discuss these best practices.

Customer success management is designed to optimize customer engagement and encourage them to unlock value from your professional services. What customer success looks like for your professional services business will depend on customer objectives. Customer success managers must work to ensure that customers are in the best position to hit these objectives.

Successful customer service requires connecting the dots across an entire organization’s teams, systems, and data to address customer needs seamlessly and efficiently. A task of this magnitude and facets comes with myriad challenges. Automation, artificial intelligence (AI), and other advanced technologies can help. Let's explore three ways you can use emerging tech to address your customers' needs proactively and effectively.

Remember when you raised a service request and received a delayed solution? The response was so late that you switched to looking for another possible solution. Such delays impact the organization’s overall progress, and we are sure you don’t want to encounter them frequently. This is where Service Level Agreement (SLA) comes to shield organizations from such irregularities.

Integrations to third party ITOM/ITSM solutions have been used by all Avantra customers since the beginning back in 2003. Often this is due to corporate support processes and the customer’s wish that all solutions used to manage the entire IT landscape shall report to one single ITOM/ITSM solution. This is where activities of different departments are coordinated.

LDAP or Lightweight Directory Access Protocol is one of the oldest and most popular protocols used to retrieve information from directory services, authenticate users, and build applications that don’t compare on security or speed. It’s one of the protocols to manage assets and data over a network and provides secure access to them. So what is LDAP? How does it work? What are some of the best practices while using the LDAP protocol? Let’s have a look.

Machine learning has garnered a lot of attention in the past few years. The reason behind this might be the high amount of data from applications, the ever-increasing computational power, the development of better algorithms, and a deeper understanding of data science. We have already talked about artificial intelligence (AI) in a previous blog post. In this opportunity, we will learn about machine learning, what it is and how it works with examples and ITSM applications.

As an IT solution provider, you must walk a fine line between generating revenue and maintaining your team while providing the best possible service for your clients. However, you must have a sufficient budget and develop long-term strategies to attain all of these. Furthermore, when you’re operating on a break-fix model, all these tasks can be challenging.

With more than 7,000 customers and double the number of employees ServiceNow had four years ago, our digital technology (formerly IT) operations team faced increased demand for compute, storage, and bandwidth. At the same time, we had to maintain tight security controls. We embrace a three-zero strategy: zero unplanned outages, zero physical footprint, and zero user-reported incidents.

ISO 20000 is the only internationally accepted standard for ITSM, and it has seen significant adoption since it was first introduced in 2005. In fact, a 2020 survey shows more than a 40% increase in certifications globally. The fact that it has a remarkable ability to work with other ITSM frameworks is one of the main reasons for its widespread adoption. So, here we’ll explore its capabilities, benefits, as well as the extent of the ISO 20000 certification.

Links are the plugs, sockets, cables, and electrical signals traveling through a network. Every link implies a function. At the hardware level, electronic signals activate functions; data are read, written, transmitted, received, checked for error, etc. At the software level, instructions activate the hardware (access methods, data link protocols, etc.). At higher levels, the data transferred or transmitted may request functions to be performed (client/ server, program-to-program, etc.).

It does not matter if your organization is small or huge if inventory is a major part of your organization, then you will need inventory management software. If you are into retail business, production, or manufacturing then inventory management software is important. Why? Because it is helpful in keeping track of inventory and it can provide real-time information on inventory availability so that your organization does not suffer from inventory management issues.

Standardization (treating everyone the same) may work for IT, but it does not work for employees. If IT gave each employee the same device and tech stack, what would be the result? Some employees wouldn’t have the tools they need, others would have too many. Every employee would be confused and unsatisfied with their work setup. Not exactly the recipe for a productive enterprise with cost effective IT, is it?

The past several years have proved that productivity and business growth do not rely on employees going into the office every day. But are the more intangible benefits of in-person work being lost in today’s remote/hybrid workplaces? That’s the question on the minds of a lot of business leaders, particularly as they weigh the pros and cons of a “back to the office” policy.

In today’s highly competitive world of SaaS solutions and B2B services, the phrases “Customer Success” and “Customer Support” are tossed about like cards on a poker table. Both are necessary for a company’s or brand’s success. Customer success and customer support differ in their approach: one is proactive, while the other is reactive. Using these phrases interchangeably might lead to misunderstandings outside and inside your company.

Patch management is the process of acquiring and applying updates to software. This is an essential part of IT Asset Management. A patch manager controls the deployment of updates to operating systems and other applications on the network. In this article we will cover the following topics: If you want to learn the key aspects of patch management and the benefits it brings along to organization, then this is the article for you.

Lionel Ritchie thinks Sunday morning is easy. Ella Fitzgerald thinks living is easy when it’s summertime. Loving is easy too, according to Rex Orange County. I haven’t heard anyone sing about customer experience just yet (Alexa?). But every time I preorder my Starbucks latte so it’s waiting for me at the store on my way to work, I’m reminded just how important easy is. If easy is the on/off switch for great experience, then speed controls the volume.

You’ve heard about artificial intelligence everywhere. It’s been represented and discussed in popular media like films and television, as well as in extensive and potentially fearmongering think-pieces saying that its sentience could spell the end of our times. But one thing is for certain: artificial intelligence is very real and — despite what certain sci-fi films might tell you — a really helpful tool for us humans.

It’s no secret that you’ll need a solid product and a good sales and marketing team for your company to expand. However, to maintain this growth, one must stay ahead of the game in this constantly evolving industry. In SaaS and B2B worlds, Customer Success is the avant-garde and for all the right reasons. Customer Success is evaluated by adjusting one’s business to evolving customer expectations, social trends, and economic realities.

As the pandemic pushed businesses online overnight, companies quickly scaled automation and self-service technology like chatbots and knowledge based FAQs to deflect and resolve employee support issues. However, IT teams have a big opportunity to go beyond resolving tech requests and make it a delightful exchange that deepens relationships across the business.

These days competition is so high everyone wants to utilize technology to its full potential which is why a mobile application for business is essential. Every businessman knows that nowadays every adult owns a smartphone. That is why almost all businesses have their own mobile application. However, for asset management, organizations utilize traditional asset tracking methods. As a result, lots of errors occur in data and work delays occur because no proper planning is done.

COBIT is one of the most widely used frameworks for IT governance. Among ITSM frameworks, COBIT is best known for aligning IT strategy with the overall business goals of the organization. Initially released in 1996, the framework has become popular among organizations for managing their IT risks, ensuring compliance, and keeping ITSM on track for achieving organizational goals. With this article, we hope to introduce you to the COBIT framework.

How a Northern-European car manufacturer dramatically reduced incoming tickets related to low disk space using 4 key automations. Incident tickets are an unavoidable, routine aspect of working in IT. But failing to identify and solve the root cause of the issue behind repeated tickets will cause unresolved tickets to pile up, creating a huge disruption for IT and employees.

Enterprise service management (ESM) is the extension of IT service management (ITSM) principles and capabilities to other areas of an organization. This will typically include not only using the same processes or practices used in ITSM, but also the same technology (for example, tools such as a Service Desk) as a means of work enablement. As a starting point for better understanding of what ESM is, there’s a need to first understand what ITSM is...