Operations | Monitoring | ITSM | DevOps | Cloud

August 2022

How secure tech can improve public service delivery in Australia

Australia’s government has big aspirations to increase public service capability and capacity. By reducing its reliance on external firms and bringing capabilities in-house, the government hopes to boost efficiency, improve spending, and become a more equitable, inclusive employer. This transition won’t necessarily be easy. Manual processes and disparate legacy systems will make it difficult for government agencies to deliver great employee experiences.

Why Is IoT in Asset Management Solution Getting Popular Among Organizations?

These days technology is essential for businesses as their clients only want the best technology. Moreover, competition is high and having the best technology is significant for running daily operations successfully. Therefore, when an organization is equipped with a lot of assets in order to keep them maintained. In the market, there are several technologies available for effective asset management such as Barcode, QR Code, RFID, GPS, BLE, NFC, IoT, etc.

S2E1: Designing flexible custom templates with ServiceDesk Plus - Masterclass 2022

Learn to craft dynamic templates with ServiceDesk Plus to handle various ITSM processes by collecting contextual information. Also, explore how you can build flexible forms using simple no-code mechanisms like field and form rules. Further, configure life cycles, workflows, SLAs, and loop in the relevant stakeholders to manage the complete life cycle of your tickets effortlessly.

S2E1: How to build dynamic templates with ServiceDesk Plus Cloud - Masterclass 2022

In this episode, we'll explore how IT service desk teams can save time and effort by creating customizable templates to handle various ITSM practices including incidents, service requests, problems, changes, projects, releases, and solutions. We'll also talk about simple, no-code techniques like field and form rules to make the templates dynamic and to streamline information collection from different stakeholders. Further, we'll explore how automations, workflows , SLAs and more can be connected to the templates to manage the complete life cycle of tickets effortlessly.

What is Enterprise Design Thinking?

Since IBM introduced its concept in the IT business landscape, enterprise design thinking has been making huge waves and has become a synonym for innovation. We have thoroughly explored the benefits and inner workings of traditional design thinking, but as with all great ideas and concepts, new and boundary-pushing versions tend to crop up with time. Enterprise design thinking takes elements from experience design and experience management to new levels.

The Basics of Vulnerability Management

Vulnerability management is a proactive and continuous process that seeks to keep networks, systems, and general applications as safe as possible from cyberattacks. Vulnerability management is a crucial aspect of security, and it's essential because it can help prevent data breaches that could result in severe damage to organizations. In this article, we'll delve into the definition of vulnerability management, its process, its importance, and some solutions to perform this task.

System Administrator vs. Network Administrator: Which One Are You?

There’s an abundance of career opportunities in IT. It’s hard for newcomers to find their footing in the middle of complicated terminology, with similar job roles but not equal. One of these difficulties is the system administrator vs. network administrator issue. Are they two completely different careers? Today, we’ll help dispel any confusion so you can make an informed choice. The Bureau of Labor Statistics projects a 5% growth for network and system administrators all through 2026.

All you need to know about the Release Management Process

Release Management is one of those processes in software development that most of us would benefit from doubt. However, we think the process is good enough and needs a few tweaks to improve. The release management process combines the release management procedure, the related project management process, and the people involved. The release management process can also be referred to as the release management life cycle or release process.

Automation and low-code: Setting the stage for ongoing innovation

Digital transformation is a term you hear a lot these days, but it’s not always clear what a business means by it. For companies using the Now Platform to reinvent how they work, it has a pretty clear and compelling meaning. ServiceNow customers are using the Now Platform to expand their automation initiatives beyond department-specific, isolated tasks to include processes that cross organizational boundaries. After all, the typical business process doesn’t stay within a single department.

Keeping the lights on - The ITSM challenges conquered by the UK's national healthcare

Learn how the IT services team for National Health Service (NHS) Digital navigated smoothly through several disruptions caused by the COVID-19 pandemic. Attend this webinar to understand the takeaways of NHS Digital's experience through the pandemic.

A Comprehensive Guide to Workflow Integration

Each step in a given workflow triggers another task in the process until you get to the desired result. When it comes to workplace processes such as a trouble ticket, these usually incorporate many steps, multiple applications, and routing to multiple engineers. These multifaceted and time-consuming steps are complex and rely on individuals, and they can be gated by the only people who have the “how to" knowledge.

mRemoteNG: Using the Remote Connections Manager for Windows

mRemoteNG is a simple tool popular among IT professionals for efficiently managing multiple connections. The popularity of password managers has shown how much people don’t like typing in passwords every time they want to connect to a service. And IT professionals are all too familiar with the annoyance of manually typing in credentials every time they want to connect to a remote service. mRemoteNG solves this problem for SysAdmins and IT teams, and in this article, we’ll explore how.

How to Create the Perfect Kiosk Mode on Shared iPads

Since the release of the first iPad, businesses have been clamoring to use it as a corporate device. Over the years, more enterprise capabilities have been added to iPads, allowing IT admins to provide protection while fulfilling various use cases – depending on whether the device is corporate-owned or a BYOD deployment.

What Are the Various Benefits of Automation in Manufacturing?

Every manufacturing unit thinks of maximizing its profits, which can be done by enhancing its production or reducing expenses. Asset management software can be helpful in increasing return on investment (ROI). To increase productivity, one must follow a rigid process of good management in the whole system. Automation plays a very important role in this.

Role Of Communication In Increasing Operational Efficiency

Have you ever been in a job situation where you have no idea what to do? You look at the others, and they appear to be just as confused as you are, and you realize that no one else has any clue about what they should be doing either. If you run a business, you quickly learn that good communication is paramount and one of the primary keys to maintaining a productive business. Communication affects every single aspect of your workplace, especially when it comes to your place of operations.

Top 3 IT Operations Costs You Can Reduce Today

Businesses are always on the lookout for cost-efficiencies across their digital workplaces – but in times of economic uncertainty, departments that consume a lot of a company’s budget and resources are placed under the microscope to an even greater extent. IT departments in particular have been subject to scrutiny when it comes to cost-efficiency.

SRE vs. DevOps: Differences and Similarities

Organizations scramble to adopt new frameworks and methodologies to make the software more scalable. Plus, they need to do it in a reliable way that doesn’t cause more problems. Enter Site Reliability Engineering (SRE), a set of practices introduced by a Google engineer. But how does it stack up to frameworks like DevOps? DevOps and SRE both enhance the software development and product release cycle.

What Are the Optimization Points for Asset Management with the Right SaaS Solution?

For any business to excel it must have a set of rules to follow, and a management team to tell what is best for its organization. There are multiple assets in an organization, if they are not being managed well then there is a direct impact on the business’s performance. But thanks to the technology that has grown enough to help the organization manage assets in a very effective manner through the use of software like Asset Management Software.

14 Most Common Types of Cyber Attacks (and How to Prevent Them)

With the digital transformation in general (and the expansion of the digital workplace in particular), the world has experienced increased cyber attacks in many forms and shapes. Simply put, they consist of an intentional act of using a computer to disrupt or damage a system, network, program, or data. They can happen in many ways and can be done by anyone with an internet connection.

Healthcare IT Security Budgets Aren't Keeping Pace With IoMT Threats

The impact of ransomware attacks on healthcare is as alarming as it is under-addressed. These attacks on the United States healthcare system alone are causing an annual burden of nearly $21 billion, including well over $100 million in ransoms. While the financial costs help illustrate the scale of the problem, the true cost is the tragic reality of impacted patient care – including higher patient mortality rates.

What is System Integration? How Your Organization Can Benefit and Implement

Most IT systems don’t operate in a vacuum—they have dependencies on other systems. And as organizations attempt to grow while trying to maximize their bottom lines, they soon discover it leads to a broad expansion of applications across the organization. It becomes especially evident as you look within an organization for any legacy systems hanging around for more than a handful of years. These systems are always considered “critical”—never to be upgraded or migrated.

Implement a Best Asset Management Strategies

Whether you’re working with remote teams or in a hybrid environment, proper asset management is a critical practice in order to manage your company’s assets and accomplish your organizational goals. It is difficult to track and monitor all of your hardware, software, virtual, and non-IT assets from a single location without a solid plan and a practical approach.

3 Reasons to Use Asset Management Software in Real Estate Firms

Every manager in the real estate industry wants to minimize the organization’s expenses and ensure every asset and equipment is available where it is required so that no work operation hindrance occurs. In order to maintain a real state structure, it is important to create a complete list of assets attached to each real estate. However, when all these activities are done manually then it leads to several issues. This is where automated Real Estate Asset Management comes into play!

Turning a vision for better employee engagement into reality

When you visit the About section of a company’s website, you probably expect to find information about the company’s culture and values. In how many cases are those statements more hype than reality? Does the company do the things it needs to do to help its employees be their best? It’s never been more critical to foster employee engagement and productivity.

20+ SysAdmin Tools You Can't Live Without

Being a system administrator is a high-level and demanding profession. Yes, we’re talking long hours (not counting overtime!), unforeseen events requiring attention, and so much troubleshooting. But not everything about SysAdmin life has to be more challenging than it needs to be. That’s why we put together this list of must-have SysAdmin tools so you can optimize your workflow and focus on critical tasks.

Cloud-Based Asset Management and its Benefits

It is always essential to make sure all your assets and inventory records are accurate and up-to-date. But, the rapid increase of technology such as mobile devices and assets-on-the-go used both within and outside of the office made the asset management process complex. However, with the help of spreadsheets and on-premise solutions, you can manually keep track of your assets. But, these methods are time-consuming and disorganized and don’t provide complete visibility and insights.

Going All In: Why Customer Zero Is the Ultimate Gift to Your Customers - and Your Own Team

Innovation in DevSecOps must keep pace with the speed of the dynamic, volatile modern cybersecurity environment. Yesterday’s solution worked beautifully…yesterday. What has it done for me today? Continual iteration and speed are paramount, but they’re not without risks. As a SaaS provider, how do you know that the latest evolution of your product works at scale? How do you know that it works at all?

Achieving technology excellence to thrive in the digital era

Technology is the catalyst that propels business innovation. It’s the means of ridding inefficiency, delay, and inconsistency from business processes. Technology is the essential element of success for virtually every business in every industry. That’s why technology excellence ranks at the top of every business leader’s list of priorities. Maintaining the level and quality of technology service you need to be competitive comes with many challenges.

How Ivanti Deters Malicious Threats in the Everywhere Workplace

Back in May of this year, Verizon published its 15th annual Data Breach Investigation Report (DBIR) for 2022 which states that 82% of breaches involved the human element, whether it is the user of stolen credentials, phishing, misuse, or an error, people are the biggest contributors to security incidents and breaches. The past several months has also resulted in numerous phishing attacks via corporate email and SMS text messages.

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5 Solutions for a Complex Tech Stack

When you are trying to juggle a complex tech stack, it is often difficult to keep everything running smoothly. Achieving operational excellence can seem like an impossible task, but with the right solutions in your corner, your tech stack can run like a well-oiled machine. Combating the challenges of a complex and convoluted tech stack begins with identifying unifying applications.

The ABC of the Pathping Command

The pathping command is one of the most popular network troubleshooting tools in Windows. Initially released in 2000 along with Windows 2000, it has since been a part of every version. Despite its simplicity, it has become prevalent among network admins and is one of the first tools they turn to when things are not going right. This command combines the functionality of tracert and ping. In this article, we’ll be exploring what a pathping command is, what it does, and how to use it.

5 self-service capabilities you need in your service desk

Self-service is a process by which end-users can find solutions and access resources independently. It was not so long ago that employees had to either write an email or approach a service representative in person to request a product or service or get an issue resolved. However, the modern workplace has evolved in such a way that self-service is key. One of the primary reasons is that offices are not just restricted to physical spaces anymore.

Quantum Computing May Be Closer Than We Think-Is Your Agency Prepared?

As part of President Biden’s $2 trillion infrastructure investment plan, the administration had committed $180 billion to “ R&D and industries of the future.” It’s been made clear if the United States wants to stay ahead of the game, quantum computing must be a part of these investments and integrated into agency infrastructures.

Why is Remote Monitoring & Maintenance Important for Companies?

Many business operations and tasks are carried out in a distributed manner in this remote/hybrid and mobile era. From locations throughout the world, managed service providers (MSPs) and their clients are attempting to accomplish more with fewer resources. Any MSP expansion needs a remote monitoring management (RMM) platform to assist efficient techs, happy customers, and seamless business operations.

What Are the Fixed Asset Management Software Features Useful for Businesses?

An organization is equipped with a lot of assets and inventories, and they are essential for running day-to-day operations. If an essential asset is not found or it suddenly stops working, then it impacts other business operations as well. These types of scenarios are common when asset maintenance work is done manually. What’s the solution? It’s fixed asset management software. This software simplifies daily work and gives stability to work.

Hector - Asset Tracking Software - Back to School Release - Reservations and Loaners

Do you have asset tracking issues? Do you spend hours updating your inventory on an Excel file? Introducing Hector, your ultimate asset manager. This short video will give you an overview of some of Hector's new features for its back to school release and the benefits it can bring to your organization. Our reservation and loaner features are regularly updated with feedback from our users. Choose a solution that fits your needs!

Tech talent management in the digital age

The Great Resignation, recession fears, and a worldwide pandemic have all had a massive impact on organizations' talent management strategies across the globe. Not wanting to settle for less any longer, people are more willing than ever to take risks and look for the most satisfactory opportunities. Nowhere is this more evident than in the tech industry. The rapid pace of IT modernization undertaken by companies in the last 2 years has created a huge demand for skilled tech professionals that is further compounded by rising salary figures in the industry.

How To Become a Network Administrator: Role, Skills, and Responsibilities

As the demand for specialists in information technology grows, so does the need for network administrators. Future organizations will always need dedicated experts to manage their increasingly expanding computer networks and systems. In this article, we’ll provide an overview of everything you need to know about the role of a network administrator, such as: Computer information technology isn’t going out of fashion soon, and neither are the jobs needed to run computer networks.

Android 13 and Ivanti UEM: What to Know About the Latest Enterprise Features

Android 13, the latest release from Google, is here. For IT administrators, this means making sense of new enterprise features and enhancements: what changed, why should you care – and most importantly, what should you do about it?

Hector - Asset Tracking Software - Back to School Release - Inventory

Do you have asset tracking issues? Do you spend hours updating your inventory on an Excel file? Introducing Hector, your ultimate asset manager. This short video will give you an overview of some of Hector's new features for its back to school release and the benefits it can bring to your organization. Our inventory management software is regularly updated with feedback from our users. Choose a solution that fits your needs!

Hector - Asset Tracking Software - Creating Barcodes On The Fly

Do you have asset tracking issues? Do you spend hours updating your inventory on an Excel file? Introducing Hector, your ultimate asset manager. This short video will give you an overview of how to create a barcode on the fly. Our inventory management software is regularly updated with feedback from our users. Choose a solution that fits your needs! Hector is a SaaS solution that can be customized to your needs. Free yourself from the constraints of inventory management and choose a solution that suits you.

IHS Markit: Centralizing Incident Management With PagerDuty & ServiceNow

In today’s digital world, organizations are constantly undergoing change. They’re moving to the cloud and rolling out DevOps at scale—all in the name of driving innovation. But moving from a monolith to microservices can lead to applications becoming increasingly distributed. When problems arise, customers don’t care how many teams and services you have, or how complex your architecture is. They only care that your services work when they need them to.

Red Team vs. Blue Team: The InfoSec Color Wheel

It is essential to work in teams to strengthen organizations' security. Regarding cybersecurity, in particular, this job is best done from a red team vs. blue team perspective. Red teaming implies mimicking the role of an attacker by trying to find vulnerabilities and avoiding cybersecurity defenses within the network. On the other hand, a blue team has a defensive approach: they take precautions and respond to incidents once they have occurred.

Wireshark: an Open-Source Packet Capture Tool

Wireshark is one of the most popular network packet analyzers available. It has been embraced by network admins worldwide and has become one of the essential network troubleshooting tools for IT teams. Read on to learn more about Wireshark, how to use it, and some relevant cases and alternatives. We will mainly focus on how you can use this tool to maintain a robust network within your organization.

Benefits of Equipment Inventory Management Systems in 2023

Without equipment, you cannot finish the task swiftly. Equipment is the foundation of organizations. Because they are assets that are important to businesses, equipment management is also crucial. Equipment inventory management is the most important aspect of an organization because the equipment needs inventory when it is sent for repair because parts are changed or replaced.

5 Reasons Why Asset Managers Choose SaaS-Based Asset Management

These days Business competition is high which is why choosing the right technology is very important as clients also want only the best for effective asset management. As they want access to the system all the time on their mobile phones as well. This is where SaaS-based asset management comes into play.

3 key ingredients for operational excellence

The definition of operational excellence is undergoing profound change. Instead of an enterprise consisting of multiple islands of expertise and efficiency, operational excellence now means breaking down the operational barriers to improve collaboration across departmental lines. This more holistic approach unites the complementary expertise of different teams to create a whole that’s greater than the sum of its parts.

What is Ansible: The DevOps Tool to Automate IT Tasks

Redhat Ansible is one of the most popular automation platforms in the IT industry. Since its launch, it has earned its place among some of the best DevOps tools. Powered by an open source community of more than 3550 contributors, it occupies more than 50% of the market share in the configuration management segment. This article will explore Ansible and how IT professionals and engineers use it to power their workflows. Read on to learn more about one of the most powerful automation platforms.

Your guide to upgrading field service management

Field service management is a vital part of business operations. It equips employees with the resources needed to deliver exceptional customer experiences. Streamlining communication, making decisions, and predicting issues before they arise are just a few of the challenges facing field service management. At ServiceNow, we understand how crucial it is for businesses to keep work flowing across various business assets and stakeholders. Here are three ways to help do that.

How an Electronic Voting Tech Company Centralized its Inventory and Asset Data into an ITIL-compliant CMDB

By the end of 2020, the IT Support team of Smartmatic - the world's leading company dedicated to the management and modernization of electoral processes - undertook a major transformation of its management of internal processes. It faced a well-known challenge: multiple internal tools dedicated to IT service management (ITSM) that carried high costs and inefficient workflows.

What Does Ivanti Being Named as a First-Time Leader in the 2022 Gartner Magic Quadrant for UEM Tools Really Mean?

The latest 2022 Gartner® Magic Quadrant™ for Unified Endpoint Management Tools report has been published! Here at Ivanti, we’re excited Gartner recognized us in the Leader quadrant for completeness of vision and ability to execute. 2022 marks the first time we’ve been recognized as a Leader, after Gartner named us their only Visionary in the UEM Magic Quadrant for 2021. But what does being named a “Leader” or a “Visionary” by Gartner really mean?

Manage Service Catalog entries efficiently with the Service Definition JSON Schema

The Datadog Service Catalog helps you centralize knowledge about your organization’s services, giving you a single source of truth to improve collaboration, service governance, and incident response. Datadog automatically detects your APM-instrumented services and writes their metadata to a service definition before adding them to the catalog.

Getting Started With Azure Database for PostgreSQL

Open-source software (OSS) relational database management systems (RDBMSes) are becoming incredibly popular in the cloud computing world. In this article, I’ll discuss one of the most popular OSS relational databases, PostgreSQL, and the options you have for this database in the Microsoft Azure cloud. It’s worth noting these products are large with many detailed aspects, so consider this article a cursory, high-level overview of each offering.

Network Availability Monitoring Tools

For any digital service provider, there’s nothing worse than remaining in the dark and responding to network issues only when a customer rings in with a complaint. However, the planning and management needed to remain ahead of such network issues requires consistent monitoring. Network availability monitoring is a crucial aspect of network management and administration today. Here’s a detailed guide on network monitoring and network availability monitoring tools.

AWS Monitoring Tool

Businesses today know what a cloud migration brings to the table regarding growth and optimization. AWS is the most popular cloud platform for hosting applications of varying complexity. But, with businesses aiming to upscale faster, the deployments tend to become difficult to track. This is one of the many reasons businesses need AWS monitoring tools. This blog will discuss the industry’s best practices for AWS monitoring.

Steps to Implementing ITIL Software for Your Business

A service-oriented approach to automation, ITIL stands for Information Technology Infrastructure Library. Here, a central framework is designed using software solutions that help businesses map, select, deliver, and monitor their IT services more comprehensively. Here is a guide on the steps involved in implementing ITIL V4 software strategies for greater efficiency and higher productivity.

7 Most Important Key Metrics of Server Monitoring Software

Modern-day servers are robust enough to accommodate as many applications and processes as possible. Still, there is a limit to how much load a server can handle. If your business does not heed the server constraints in time, you are bound to suffer from operational loss due to server downtimes. To closely monitor your server health, you must track specific metrics regularly. Here are some server monitoring metrics that every business should report and analyze.

SRE Signals: 3 Types of Metrics for Site Reliability Engineering

Site Reliability Engineering, or SRE, is a widely-used set of interdisciplinary practices that help increase the efficiency of software development. But, aside from that, its purpose is to create scalable, connected, reliable, communicated systems that keep providing better, more reliable results. SRE leads to more connected, efficient organizations that can build resilient, iterable, and scalable software. To do this, SRE engineers leverage their coding expertise.

What Are the Technologies Used for Effective Asset Management?

For effective asset management organizations need to improve their daily operations and business growth is the need of the hour. However, managing assets manually brings new challenges every day which impacts business in every way. That is why organizations need to invest in technologies for effective asset management. So, without wasting any time let us begin! But first, let us cover the basics!

Quick Beginners Tutorial to PowerShell ISE

Since its introduction, Windows PowerShell ISE has become one of the must-have system administration tools for IT professionals. Its robust GUI has served as a close companion to Windows PowerShell, allowing users to test and debug scripts for automation and task management. We hope this article serves as a small intro to the PowerShell ISE. We’ll be covering what PowerShell ISE is and how you can make the best use of it. Dig in to learn the basics of PowerShell ISE.

Comparing DBA, DBRE, and SRE Roles

As I navigate further into my career, I’m finding the scope of my role has shifted over the years. I thought I’d take some time to help relay the differences I’ve seen between traditional database administrators (DBAs), database reliability engineers (DBREs), and site reliability engineers (SREs). Before I start, I want to get a disclaimer out of the way: some of the comparisons here reflect only what I’ve seen and may not match what you’ve experienced.

When Time to ROI Matters

It is often the case with innovation that the return on investment is unpredictable or too long to justify an investment. In a recent study by MHI and Deloitte, "Supply Chain Disruption Fuels Investments in Technology," supply chain industry leaders identify the lack of a clear business case as the number one barrier to adopting innovations. Across all eleven innovative technologies the study examined, the responses were the same.

Bring Your Own Stack to Work - An Employee Dream or an IT Nightmare?

Today’s employees enter the workplace with a new expectation: they expect to use the technology they want to use. But can IT really manage a workplace where you can bring your own stack? Ten years ago, the concept of employee experience conjured images of well-decorated, comfortable offices, with ping pong tables and beer on tap. It’s a construct of employee engagement that now feels almost painfully out of touch.

5 Reasons Why Organizations Should Implement EAM Solutions?

All organizations aim to grow their business and reduce their other expenses such as operational costs, equipment maintenance cost, and so on. However, it is not an easy process as organizations have lots of assets. For this process organizations require assistance. This is where EAM comes into play. It is helpful in reducing expenses and helps in optimizing business activities. In this blog, we will know what EAM is and why organizations should invest in EAM solutions. So, let us begin!

14 Network Troubleshooting Tools Network Administrators Can't Work Without

Solving network issues is one of the main aspects of a network admin’s job description, and every admin will have a collection of network troubleshooting tools. The simple reason behind this is that they are essential for maintaining a robust network, fixing network issues quickly, making network resources available, and keeping business processes alive.

Demystifying AIOps for IT practitioners

If your organization is looking to improve its IT service management (ITSM) and/or IT Operations Management (ITOM) capabilities, then it’s probably considering Artificial Intelligence for IT Operations, which is commonly called “AIOps.” But what is AIOps, and how will it help your IT organization’s IT management capabilities and, ultimately, business operations and outcomes? Let’s start with an AIOps definition.

Importance of Data Warehouse Automation

The enterprise data warehouse (EDW) provides access to business data stored in a denormalized structure called a star schema, which makes it easy to analyze, visualize, and forecast essential business metrics. Business intelligence (BI) reporting makes use of the data warehouse for real-time self-service dashboards, custom visualizations, data marts, decision-making reports, and machine learning (ML).

What Are the Top Reasons to Use RFID in Manufacturing Industry?

The manufacturing industry is one of the biggest industries in the world as almost all other industries are dependent on the manufacturing industry. It plays a crucial role in countries' growth and each manufacturing unit is equipped with lots of assets and equipment that are valuable to the organization. However, lots of manufacturing units do not keep track of their assets and as a result, their assets are lost, and operation delays occur frequently.

How to Become a Site Reliability Engineer: Job Description, Roles & Responsibilities

Site Reliability Engineering (SRE) is still going strong in the world of software development. As a bridge between developments and operations, it’s a necessary part of any organization that wants to work like a well-oiled machine. Simply put, SRE tries to fix a widespread problem in organizations: siloing. But not much is known about the job requirements of becoming a site reliability engineer.

ERP modernization: Working toward a clean core

Enterprise resource planning (ERP) modernization is a huge undertaking. ERP environments are laden with customization that can increase technical debt and impede maintenance. Organizations need to achieve a clean core while delivering a consumer-grade experience that bridges various systems of record without missing a beat. ERP environments are complex and always evolving. They’re messy and busy. They require many manual processes and span multiple, siloed systems.

How Usage Data Fast Tracks Your Software License Optimization

It can be tricky for large organizations to track employee software licenses given the multitude of applications and activities that continuously take place across the business. On a given day, a typical organization with 10,000 employees using only a dozen applications still results in more than 100 thousand application interactions. Each of these employee experiences has the potential to create IT issues that IT needs to stay ahead of without going over budget.

How Customers Drive Our Continuous Innovation

With more than 300,000 customers, a thriving community of 185,000 THWACK® users, frequent SWUG™ events, and some 650,000 developers certified on SolarWinds® products, we have a unique ability to keep our fingers on the pulse of what our clients need to better manage, monitor, and understand their complex environments. We’re reminded every day how these customer interactions collectively serve as a crucial competitive advantage.

6 features to improve your IT service delivery and profitability

In this session our product experts will showcase six key MSP-oriented features in ServiceDesk Plus MSP. Learn how features like request life cycle, resource management, and billing can help you increase your ITSM operational efficiency. Download this presentation to learn more about how ServiceDesk Plus MSP helps you deliver efficient managed services and get a higher ROI. Follow us on social.

The relationships between ITOM and DevOps

As explained in the earlier “What’s ITOM?” blog, there are various definitions of IT Operations Management (ITOM). This variation has a knock-on for everything related to ITOM, including the relationship between ITOM and DevOps. This issue is further complicated when people and organizations have different views of what DevOps is and isn’t. Hence, we must start with a single definition for ITOM and DevOps.

IT Inventory Management System: Why Choose Asset Infinity?

Stock is one of the biggest costs for some associations, which is the reason most organizations are aware of stock levels. Before PCs, monitoring stock included single-stage estimations done by hand per thing, per area. This made it troublesome or almost impossible to accomplish complete visibility across huge supply chains. That is why an inventory-intensive organization must invest in an automated inventory management system.

What is ITOM and how is it different from ITSM?

This is an increasingly popular question for IT professionals. In part, this is driven by the need for organizations to use IT Operations Management (ITOM) in conjunction with more traditional IT service management (ITSM) because of the ever-increasing reliance on technology to enable business operations and outcomes. To help with your understanding, this blog explains what ITOM is, why it is needed, and what it entails.

An Introduction to VeriSM

VeriSM is one of the latest among the many different ITSM frameworks and approaches for service management. The system realizes that many organizations and departments use various frameworks for managing their IT and business. The approach is not limited to managing just IT but covers all the other aspects of a company, such as finance, HR, marketing, and others.

Cloud certifications for the security of your data

More and more companies around the world are using cloud solutions to run their applications, software or to store their data. But what about cloud compliance? The democratisation of the cloud is not surprising as it provides access to virtual data storage where companies no longer need to buy or maintain their own IT infrastructure. However, with cloud solutions, the security of user data should not be overlooked. There are cloud certifications and regulations that can help you in your choice.

The ABC of the Value Stream Mapping (VSM)

Value Stream Mapping (VSM) is a lean technique that has become deeply ingrained in the practices of IT service management (ITSM), DevOps, IT4IT, and Agile (Scrum, SAFe, Kanban). Over a century old, VSM is the best technique to obtain a customer-focused agreement on improving a cross-departmental flow of activities. It’s a simple concept but difficult to begin and sustain in practice. In this article, we will: Let’s begin!

System Administrators: Everything You Need to Know to Become a SysAdmin

Having a reliable IT infrastructure is crucial to the health of your company or organization. And while this is generally true, it’s doubly so in our current times, where practically everything is digital. So, who is the lucky one to make general decisions about how to run a system efficiently — and keep it going? That would be the System Administrator. But what does a SysAdmin actually do? That's what we'll answer here!

Making Sure the Future of Federal Work Is Secure and Enjoyable - Why We're Partnering with NIST on Its Zero Trust Project

Last year, we announced our partnership with the National Cybersecurity Center of Excellence (NCCoE) at the National Institute of Standards and Technology (NIST) to work on the Implementing a Zero Trust Architecture project. After a year of collaboration with its industry partners, including Ivanti, NIST recently released its preliminary draft, NIST Cybersecurity Practice Guide SP 1800-35 Vol B, for public comment.

What Are Red Team Scenarios? Methodology and Examples

Red team scenarios are frameworks companies use to evaluate their level of security from an adversarial approach. Red teams look for vulnerabilities or security holes in the system by simulating a cyber attack. This helps identify what needs to be improved so that the organization is well-prepared to defend itself against a real-life cyber threat.

Types of asset management in 2022

For your business to be profitable, you should be able to invest in modern technology and tools. Asset management is a compelling investment for any business, but it can be confusing to know where to begin. In this article, we’ll introduce you to the different types of asset management that will be popular in 2022 so that you can start making important business decisions now.

All you need to know about Agentless Vs. Agent-based asset discovery

Investments in advanced technology and superior assets are made for a reason, that being, better products and service delivery, all to retain their market position in times of digital transformation. However, getting a solid ROI will prove that the investments were worth including in your budget. Getting the expected returns will mean that each asset demonstrates its worth, achievable only through optimizing asset usage. And the first step towards managing your assets is accurate inventory.

What Are the Benefits of Tracking Consumables with an Inventory Management System?

Inventory is an important part of asset management. In order to perform maintenance efficiently, it is crucial to have inventory available. Otherwise, not only the time of the maintenance team will be wasted, but they will also have to repeat the process again. However, there are consumables that are the hardest to keep track of, because they are small and frequently used. These consumables are nuts, bolts, helmets, gloves, etc.

Shaping an Observability Journey for the Future

The world of IT has gone through a significant amount of change in the last five to 10 years, and the rate of digital transformation can be challenging for organizations of all sizes. Keeping up with new and evolving capabilities alongside an increasingly distributed talent pool can be tough. That’s why it has always been my goal to keep up with the latest trends and provide the best tools for professionals working in the IT trenches. One of those emerging trends is observability.

Active Directory: Everything you Always Wanted to Know (But Were Afraid to Ask)

Microsoft Active Directory is one of the most popular directory services. As of November 2017, it was being used in 12.8 million organizations with 950 million users, as stated by Alex Simons, director of Program Management for the Microsoft Identity Division. Initially previewed in 1999, Active Directory (AD) became so ubiquitous that it was later a general term for other similar services.

The Great Regret: Why Are Employees Leaving New Jobs So Quickly?

What happens when employees leave jobs they’ve had for years in order to pursue new opportunities – and then realize they’ve made a mistake? That’s the question many workers are faced with in 2022, as the Great Resignation has paved the way for a new trend in the labor market: the Great Regret. In 2021, when the job market restabilized more than a year after the pandemic began, we saw a massive uptick in workers leaving their employers for new jobs.

Blameless Demo: Streamline ServiceNow Incident Ticketing Workflows

Our Director of Product, Nicolas Phillip, shows you how to create ServiceNow incident tickets from your preferred chat tool or the Blameless interface. Watch his step-by-step tutorial and begin leveraging Blameless to create incident tickets in ServiceNow today.

CMMS Vs. EAM: What is the Main Difference in 2023?

An effective computerized maintenance management system (CMMS) or enterprise asset management (EAM) solution can be a game-changer for any enterprise that relies on its physical assets to do business. A CMMS/EAM can help reduce costs, improve efficiency and equipment uptime, and enable better decision-making across the enterprise by automating and streamlining maintenance operations. But with so many different CMMS/ EAM solutions on the market, it can be hard to know where to start.

A Complete Guide to Asset Management Compliance

Businesses in each industry abide by the laws and regulations established by governments and regulatory agencies. In addition, the organization may also adopt policies for its internal operations. Failure to comply with responsible asset management compliance can adversely affect an organization. Asset management compliance may be described as the management of assets under the necessary standards of the specific business sector.

The key differences between Active and Passive asset discovery

IT asset management (ITAM) is a strategic process that encompasses the proactive and reactive management of an organization’s physical, virtual, and cloud-based information technology assets. ITAM aims to optimize the cost, performance, and security of an organization’s IT infrastructure while maximizing its return on investment (ROI). To achieve these objectives, ITAM programs must be designed to align with an organization’s business goals and objectives.

All you need to know about Asset Management in Healthcare

As a key decision maker in a healthcare organization, you have to deal with a lot of expensive assets to deliver quality care on a daily basis. From ECG equipment and pacemakers to MRI machines and laboratory microscopes, all these assets can impact the way your doctor/nurse/physician assistant provides the treatment. But how do you manage these huge amounts of assets, consumable inventory, and a long list of expiration dates and warranties?

5 ways to propel customer digital transformation

One of the great promises of digital transformation is its ability to vastly enhance the customer experience. By empowering your workers with the tools and information to deliver extraordinary customer service, you create increased value for your customers and your business. However, driving customer digital transformation requires a shift in mindset and approach.

Publish New Cloudify Blueprints to ServiceNow ITSM Service Catalog via Cloudify "Create Environment"

Newly created blueprints can be made available in a ServiceNow ITSM Service Catalog request. The new blueprints appear as options which can be selected from a pull down menu of Certified Environments inside of a Cloudify request type in ServiceNow ITSM Service Catalog. It is also possible to expose new blueprints as selectable items directly in the ServiceNow ITSM Service Catalog.

Survey says: Total experience-focused companies outperform

Now, more than ever, the employee experience (CX) and customer experience (EX) are intertwined. Improving CX has a positive impact on EX, and vice versa. “Companies that excel at experience delivery don’t think of the two as separate,” notes Dave Wright, chief innovation officer at ServiceNow, in the Summer 2022 issue of Workflow Quarterly. “Instead, they align EX and CX to multiply the effects of each.

Importance and Tips of Condition-Based Monitoring Maintenance

Usually, maintenance is performed based on two factors first is when asset failure has occurred and second is scheduled maintenance. In both cases, asset maintenance is done when the asset is in good condition or when it is too late. This is where condition-based monitoring maintenance comes into play. This maintenance is proactive, and maintenance is given to assets when it is required. For this purpose, assets are inspected regularly, several asset tracking techniques are used such as IoT.

An overview of Azimuth, an open source tool for systematic error analysis for text classification.

Thank you for watching this short video where we present Azimuth, an easy-to-use open-source tool that helps AI practitioners analyze AI models and datasets to check for errors in text classification. In this video, we walk you through a high-level overview of using Azimuth. The description below provides a summary of what is covered in the video.

Employing DEX in the Public Sector to Attract and Retain Top Talent

A recent news report shows the federal government is struggling significantly more than the private sector when recruiting new employees. Axios reporter Emily Peck writes: “While the number of private-sector jobs surpassed its pre-pandemic level, there are 664,000 fewer people employed in the public sector, according to the government jobs report released .” Peck speculates this disparity can be attributed to the inflexibility of government work.