Do you know what keeps Cloud Administrators up at night? Yes, you guessed it right. Cloud bills!!! These unpredictable cloud bills. With the recent allure of the “pay-per-use” model of the public cloud, organizations over-use and over-spend on cloud resources. Especially with this unrestrained freedom to create new instances on the go, mitigating cloud costs is a daunting task, even for the early and heavy adopters of public clouds.

Have you heard the tale about the blind men and the elephant? A group of blind men who’ve never seen an elephant touch different parts of the animal and try to figure out what it is.

Agencies have taken a siloed approach to deploying technology solutions to meet government digitization and modernization goals. Although this allows them to roll out rich digital experiences for citizens and employees, it’s not a scalable method—nor is it effective in terms of cost and resources. Like many agencies, the U.S. Department of Labor (DOL) had several key platforms in place to drive its digitization efforts, but the management of these platforms lacked centralization.

Ensuring continuity of IT Services through effective incident management process.

Data Privacy Day is an international event observed on Jan. 28 in the United States, Canada, Nigeria, Israel, and 47 European countries. It’s a time to raise awareness about data protection best practices. At ServiceNow, one day is not enough to focus on data privacy. We prioritize protecting personally identifiable information (PII) for organizations and individuals every day of the year. One of the best ways to do that is through data anonymization.

Data security is a major concern for every organization, and all organizations want to put their best foot forward to keep their data secure. Asset Infinity provides cloud-based asset tracking software to organizations & they manage their data as well, that is why we are also asked for data security cautions we are taking. In this blog, we will learn several important aspects related to data security, What Compliance Asset Infinity is complied with. So, without wasting any time let us begin!

The manufacturing industry is a vast industry. There are several components created in a manufacturing firm. Since it is an asset-intensive industry, a manual process can be extremely dangerous for businesses, which is why asset management software is essential for the manufacturing industry. In this blog, we will learn why the manufacturing industry needs Asset Management Software! So, without wasting any time let us begin!

Assets are important for organizations in order to run day-to-day operations, which is why taking care of each asset is crucial. At the same time, it is important to save asset information and all business information from cyber-attacks and data breaches. There are government firms who perform compliance audits to check IT service providing organization following rules & policies. If not, then they might end up paying huge penalties for violating law & regulatory policies. ‍

Enterprise resource planning and asset management software are both used in improving business productivity and optimizing daily operations. They both focus on growing business by integrating data from other applications. So, we can say that there are lots of similarities between these systems. In this blog, we will learn what Enterprise resource planning & Asset management software is, and its benefits.

For many IT organizations, having complete end-to-end visibility of their IT assets as well as a comprehensive understanding of integrations, dependencies and changing statuses is an ideal position rather than a reality. This is especially true for organizations with legacy on-premises systems spread across many environments. Those that were cloud native or successfully migrated to the cloud had the privilege of cloud tools to visualize individual environments.

Almost everyone in the world loves ice cream, which is why its market is huge. According to Grand Wire Research, “The global ice cream market size was valued at USD 79.0 billion in 2021 and is expected to expand at a compound annual growth rate (CAGR) of 4.2% from 2022 to 2030.” Our dairy product-based client provides ice cream across India. Currently, our client is managing around seventy thousand assets. They are one of the huge ice cream brands in India.

As the saying goes, a picture is worth a thousand words. This is especially true when describing your problem to IT support. The good news is that Alloy mobile apps can since now handle attachments, including pictures and documents! Technicians and end-users can attach files when submitting issues or collaborating on tickets—in short, in all their daily operations. The new feature enables uploading an existing file from the device library and taking a picture immediately in the app.

A volatile economy, a disrupted supply chain, a widespread talent shortage, and environmental challenges have left many business leaders wondering how to move forward. In this environment, change is the only constant. Navigating these headwinds requires evolving your relationship with global uncertainty and seeing the creative opportunities it presents. ServiceNow’s Workflow special report, From adversity to advantage, offers an actionable framework for making this essential pivot.

Companies depend on IT services to support their business operations, and to meet the demands of their customers. ITIL (Information Technology Infrastructure Library) and ITSM (Information Technology Service Management) are frameworks to help organizations manage their IT services. While these two do have elements in common, they also have important differences. ITIL is a set of best practices for IT service management which emphasizes the alignment of IT with the needs of the business.

The office manager is a fast-growing profession that is mainly found in small and medium-sized enterprises (SMEs). This versatile person is responsible for ensuring the smooth running of the company by performing a wide variety of tasks: accounting, human resources, administration, management of office supplies, etc.

Mattermost’s core mission is to provide secure collaboration for technical teams. To do so, we concentrate on providing a collaboration layer that powers key technical and operational workflows for our customers. A prime example of this focus is the new ServiceNow integration for Mattermost, which weaves together key ServiceNow ITSM features such as Incident, Change and Problem management with Mattermost’s rich collaboration features.

Every business aims to optimize its profit ratio. If we talk about the food and restaurant businesses, overall profit margins are not high. Therefore, restaurant businesses must utilize assets smartly, and efficiently. Most importantly, assets must be monitored continuously. If these activities are neglected, then business loss can occur. Hence it is important to design a loss-preventing strategy that needs to be applied.

Running a business is a herculean task as you have to keep an eye on all the aspects of the business. When you are into quick service resultant (QSR) it is important that all your assets and equipment are in good condition. However, lots of business owners ignore asset management activity as a result they face asset breakdown frequently asset performance is not up to the mark. The asset is not found when required.

Ever heard of a ServiceNow-powered kegerator? When you have a highly intuitive and powerful platform, it’s hard not to get creative with it. ServiceNow technology empowers noncoders (citizen developers) and coders alike to build new applications that solve real problems—and create real fun. With a global software developer shortage, it’s key for companies to find ways for their employees to build workflows without having prior coding knowledge.

Delight happens when you get what you want – and then a little more. Like rainbow sprinkles on vanilla ice-cream. Or fresh popcorn at the movies. Or uninterrupted services driven by happy ITOps teams.

The best project management software for consultants can play a pivotal role in streamlining service delivery and enabling professionals to get more done in less time. Whether you are a consulting firm or a one-man band, the right project management software can successfully drive operational efficiency and send your productivity soaring to new heights. ‍ Straight off the bat, here are some use cases of project management software for consultants: ‍ ‍

As the person on the front lines, you know that providing the best service possible can be what makes your ITSM organization succeed. Every day, you work to build the relationships that help your organization create value for end-users. However, when you have inefficient processes, you end up having to be the person responding to an upset user.

I’m thrilled to announce that, for the third consecutive year, ServiceNow has been named a Leader in the Gartner Magic Quadrant Enterprise Low-Code Application Platforms.1 We believe this recognition demonstrates our commitment to help customers build low-code enterprise workflow apps fast and deliver them safely and at scale on a single platform. Digital transformation is in full swing, and the market demands a more agile and productive way to build software.

As an IT service manager, you love solving problems and helping your people improve business processes. You thrive on those unexpected moments where your experience adds value, whether providing advice to someone in-house or collaborating with a customer. However, you need to have efficient processes and practices in place. Otherwise, you’re never going to be able to do the things you love the most.

The telecommunications industry led the charge on technology adoption decades ago. Now the industry is facing a severe technology debt. As customers demand faster and better products, companies must somehow update or adapt legacy infrastructure to deliver cutting-edge services. To keep up, executives are making bold choices: investing billions in infrastructure to keep up with demands for digital services and building workflows to eliminate silos between departments.

Mary Johnston Turner is Research Vice President, Future of Digital Infrastructure, at IDC. Cloud-delivered software, often referred to as SaaS (software-as-a-service) or simply as-a-service software allows customers to quickly test, buy and deploy modern business applications while simultaneously improving digital business agility.

From humble beginnings to becoming an enterprise with more than 20,000 employees globally, ServiceNow has been through a lot of changes since its founding in 2004. Although it started as an IT service management company, it's grown to connect people, functions, and systems across organizations.

Around 57% of data breaches are attributed to poor patch management. This stat clearly attributes to the need for patch management to keep the organization safe by mitigating security vulnerabilities. Without the right patch management software, it becomes difficult for organizations to identify critical updates. Only implementing a patch management process is not enough for any organization to win the game.

The second decade of the 21st century witnessed an unprecedented paradigm shift in the educational sphere. With the onset of the pandemic, conventional ideas of an educational institution gave way to a far modernized and on-the-go approach. Joining class and listening to teachers’ lectures on Zoom or through Microsoft Teams is now the new norm.

Executives have a difficult task ahead of them: innovating against a backdrop of global uncertainty. To minimize the possibility of disruption, they’re seeking business strategies that enable them to cut costs while pursuing ambitious projects at scale. This might seem like more of a paradox than a balancing act. However, some executives are meeting their goals with global business services (GBS).

Digital technologies have emerged as the most fundamental tools for the survival of businesses in the fiercely-competitive modern marketplace. Implementation of modern technologies helps achieve the most desirable business objectives. However, the adoption of innovations to facilitate digital transformation also brings cybersecurity challenges too.

Customer relationship management (CRM) is sometimes like a bucket. New customers represent water going into the bucket, and departing customers reflect water flowing out. The water level—or the number of customers—rises and falls depending on the amount of water flowing into the bucket and the number and size of the holes. At ServiceNow, we recognized we had a leaky CRM bucket, thanks to rapid customer growth.