In the past, when an issue occurred in operations, it was chaotic as the IT team needed time to understand and resolve the issue. However, with the use of a ticketing system, organizations can streamline their IT processes and resolve issues more efficiently. In this blog, we will discuss what a ticketing system is, its purpose, and how it benefits customer support-based organizations. ‍

If you’re in the market for a new inventory management solution, you need to ask yourself a few questions before making a decision. How can you evaluate your options to ensure you’re getting the best tool possible? Here are the 6 questions to ask yourself when choosing an inventory management solution.

In any organization, managing and controlling expenses is crucial for maintaining financial stability. Purchase requisitions are an essential part of this process, as they enable businesses to track and control their purchasing activities. A purchase requisition is a formal request made by an employee to their supervisor or purchasing department to purchase goods or services.

A hodgepodge of point and legacy tools can hamper IT service and operations teams. Disconnected, outdated systems that depend on manual processes cause IT to falter on incident response times—or not even know when issues exist. Relying on a patchwork of antiquated tools and systems is like expecting your services and operations teams to run the daily IT sprint as a three-legged race—tied together by the need to collaborate but lacking the agility to do so successfully.

In a rapidly changing economic environment, business growth comes with challenges. As organizations grow, some processes become complex and unwieldy, which makes it hard to be agile. Siloed processes create inefficiency and risk. Optimizing processes through purposeful automation can improve employee productivity, boost efficiency, and accelerate time to value—as well as enable a company to change direction rapidly.

What are the best ClickUp alternatives? There is no shortage of project management software solutions available on the market today. If you are looking for ClickUp alternatives, you should consider project management platforms with the following features: ‍ ‍ It’s tough to find a solution that ticks all of these boxes. However, you’re in luck. This guide will explore the best alternatives to ClickUp on the market.

In the face of macroeconomic challenges, the tech strategy has in many cases become synonymous with the business strategy. Organizations need to do more with less, transform their business models to grow revenue, and gain a competitive advantage to weather this storm. Ultimately, those that can find ways to accelerate the business impact of their technology investments will be best positioned for long-term resilience.

The digital workplace has evolved dramatically over the past decade, both in terms of the increased reliance on technology for daily operations and the complexity of that technology. In order to manage an improve the digital workplace, service desk teams need more than just a comprehensive view of their IT environments — they need to be able to analyze that data in real-time to make faster, more continuously effective decisions. Enter: digital workplace observability.

IT professionals, because of the massive shift to Everywhere Work, have been tasked with blazing the trail for a fast-tracked automation and AI process at their organization – as well as a move to the cloud. With constantly expanding IT environments, automation has moved from a luxury to a priority for IT professionals. But for your automation processes to be successful you need to consider investing in IT asset management (ITAM). Why?

We’re at a unique moment in business history. Organizations face mounting pressure to streamline their processes and improve productivity and performance, often with tighter budgets and fewer resources. Business leaders must drive uninterrupted innovation and enable their teams to do great work—despite economic uncertainty. My team and I are passionate about developing innovative solutions to customers’ pressing needs.

Legacy enterprise resource planning (ERP) systems are good at executing transactions and producing document-based outputs, such as purchase orders. But they fall short when it comes to connecting the work of users across departments and functions. Prebuilt ERP workflows can help. Having spent more than 25 years in the ERP space, I’ve seen only a handful of customers with a single ERP instance.

Windows updates are important for device health, performance, and security patches. Yet no update happens without issues. Sometimes, Windows fails to update on some devices within your ecosystem. When a windows update does not happen, devices miss critical patches and updates, which can ultimately lead to performance issues down the line. Hence, it’s always recommended to perform a windows update in a timely manner.

East Hanover, NJ – March 10, 2023 — Alloy Software, a leading provider of IT Service Management and IT Asset Management solutions, announced that it had been presented with a Bronze Stevie® Award in the 17th annual Stevie Awards for Sales & Customer Service.

Supply chain business leaders around the world have been taking a close look at their resilience, agility, and supplier relationships. They’re saddled with a multitude of legacy systems, enterprise resource planning (ERP) systems, supply chain applications, and point solutions. This combination results in a fragmented view of the supply chain and supplier relationships and ultimately leads to delays and elevated operating expenses that are passed on to customers.

It’s ironic, but exceptions happen all the time. We all can relate to these in supply chain operations: the crushed package, the barcode damaged to the point it can’t be decoded, the misplaced or abandoned tote. When these errors occur, what happens? The person who discovers it is responsible for reporting it. How long does that take? Who do they report the incident to? Should they address it themselves?

Understanding the role and function of IT Support.

Organizations today are becoming more reliant on technology to provide quality services to their employees. As a result, there is an increased need for Enterprise Service Management (ESM).

If ServiceNow had a robotic process automation (RPA) fan club, I’d run for president. After seeing firsthand how an RPA-driven bot can improve productivity, I’m a firm believer in this technology. Not long ago, I was assigned a new project for my team: Use RPA to enhance data integration and management of our highly complex configure, price, quote (CPQ) system and processes, which our sales team uses to generate product configurations and pricing.

Managing a data center traditionally requires entering the same information multiple times into disparate tools. This is a manual effort that is time-consuming and error-prone. Leading data center professionals don’t waste time swiveling between different tools. Instead, they implement “automation via integration” that saves time and increases the accuracy of data.

What are the best Basecamp competitors? When it comes to project management software, there is no shortage of options on the market for you to choose from. If you are looking for the best project management software, pay close attention to those with these features: ‍ ‍ Those looking for Basecamp alternatives have come to the right place. This guide will break down the best alternatives to Basecamp on the market.

I’m incredibly thrilled to share that, in our very first year of entry, ServiceNow has been named a Strong Performer in The Forrester Wave™: Robotic Process Automation, Q1 2023. We believe this validates the impact of our product vision and current capabilities in this market. More importantly, we think it’s proof that our customers are reaching their business goals.

Maintenance is a critical aspect for organizations, especially those that possess a considerable number of valuable assets. The primary objective of maintenance is to enhance the longevity of assets and prevent unexpected failures. Unanticipated equipment failure can be more costly than scheduled maintenance, which is why regular maintenance is essential. Equipment downtime negatively impacts the productivity of the organization.

With the rise in Everywhere Work, IT professionals have become burdened with managing their growing IT infrastructure. In fact, some organizations have reported their digital transformation being accelerated by three to five years as they look to build their IT environments. The volume of assets used for work has grown significantly – averaging 2.6 devices per person.

Once there was a time when Barcode was the only option for asset tracking but now as the technology has evolved so much there are several asset tracking technologies available. Now the client wants only the best, here RFID comes into play. RFID has acquired a big market and lots of business verticals use this technology. Several other organizations are thinking of using RFID technology.

We’re humbled and honored to announce that, for the fourth consecutive year, ServiceNow made the Fortune World’s Most Admired Companies list. This year, we ranked No. 3 in the Computer Software category, moving up two spots. The list is based on peer reviews by executives, directors, and analysts to identify the large U.S. companies that hold the strongest reputations within their industries.

As the dependency on fast, easy-to-use technology continues to grow, it’s crucial for organizations to provide their employees with the best digital experiences possible. Workers are unable to successfully do their jobs if they frequently encounter disruptions and outages. Simply put, your IT infrastructure is critical to effective service operations. Technology optimization can help you make better use of the tools you already have and streamline the way your IT department functions.

The technology behind OpenAI’s new ChatGPT service could change how humans interact with applications and machines. Tech giants such as Microsoft and Google are racing to catch up by launching their own AI-powered chatbots, realizing this technology can improve their search capabilities and enhance their product offerings. As new AI technologies and applications flood the market, strict governance will be critical.

Deliver DEX Insights Anywhere With Nexthink Amplify Nexthink recently announced the launch of Amplify, a browser-based solution to deliver Nexthink insights into any browser-based platform. For years, Nexthink has innovated with the aim to reduce the complexity of managing digital workplaces and to improve the digital experience of employees (DEX).

As businesses now rely on technology to carry out most, if not all their operations, the volume of IT issues that arise on a daily basis has grown significantly. From large corporations to small startups, operations are primarily run via a digital workplace that encompasses a huge variety of technology, such as Microsoft Office, Zoom, Google Meet, MS Teams, Salesforce, and many more.

Digital transformation is complex, and software license costs can balloon your IT budget. Nexthink helps your team track adoption of SaaS applications, so you can make data-driven decisions to lower costs or speed digital transformation. In this blog, you’ll learn how Nexthink helps IT teams like yours evaluate application adoption and increase usage.

When devices are not rebooted frequently, it can adversely impact the Logon and Extended logon duration and affect device memory and device performance. This can lead to missing critical patches and Windows updates causing performance and security issues, Hence, scheduled restart of the device once in 7 days is a recommended best practice. Let us look at How to Improve Device Performance by doing a scheduled restart with Nexthink.

What are the best ServiceNow competitors? If you are searching for ServiceNow alternatives, you’ve come to the right place. This guide will break down the best alternatives to ServiceNow on the market. When it comes to managing workflows for enterprise operations, there is no shortage of tools for you to consider taking for a test drive. Let’s take a closer look at five.

Business leaders continue to face new pressures and challenges—from ongoing global uncertainty and increased geopolitical instability to tightening budgets and having to do more with less. To thrive, enterprises must invest for the future while simultaneously finding ways to operate more efficiently. At ServiceNow, we believe partnerships are the answer.