Operations | Monitoring | ITSM | DevOps | Cloud

February 2024

How to Simplify ITSM Integrations with iPaaS

Integration is a crucial aspect of modern IT service management. By linking their ITSM platform with external applications, businesses can simplify their IT operations, enhance efficiency and flexibility, and provide better customer service. Real-time integration allows businesses to quickly adapt to changing circumstances and ensure that IT services align with business requirements. However, ITSM integration can be complex and difficult.

Ivanti Discover & Manage - Gain control over your IT investments #shorts

No matter what you’re trying to achieve – from getting IT costs in line to minimizing vulnerabilities to improving service delivery – knowing what you have will always be step one. See why accurate and actionable asset insights are the foundation for just about everything. Asset visibility makes it all possible. Manage – Secure – Service – Save Your roadmap to actionable asset data. A step-by-step guide to building out a big-picture view of your IT estate and turning it into valuable insights.

Enterprise Cloud Security: Safeguarding the Future

Businesses incline toward cloud computing because it offers various benefits, including pay-as-you-go, rapid scaling up, and the ability to utilize resources instantly with downtime. However, everything we do in the information technology business must address cybersecurity. This blog will cover the influence of the cloud in safeguarding enterprises. Enterprise cloud security covers the compliance and strategies to protect cloud-based digital assets.

Hardware asset management: The power of MSPs and IT managers

Hardware Asset Management (HAM) is a serious consideration for fast-growing enterprises that are constantly scaling and evolving. HAM ensures that hardware resources remain aligned with the organization’s evolving needs and budget constraints. It prevents the accumulation of redundant or obsolete hardware, thereby optimizing resource allocation.

How ITSM Automation Improves DEX at Scale

As your organization grows, manual processes that were once convenient become increasingly inconvenient. They’re now cumbersome, slow, plainly inefficient and hinder opportunities for innovation. This is worsened by the rapid onset of digital transformation. Some organizations report that this transformation was accelerated by three to five years since 2020 by the pandemic.

A Complete Guide to Inventory Management Software

In the fast-paced world of business, effective inventory management is crucial for optimizing operations and maximizing profitability. At the heart of this process lies Inventory Management Software, a powerful tool designed to streamline and control the entire lifecycle of a company's inventory. Inventory management, in essence, refers to the systematic approach of overseeing and controlling the ordering, storage, and use of materials, goods, and products.

The importance of accurate inventory valuation

When it comes to insuring their activities, companies need to consider a number of aspects to ensure adequate protection against potential risks. One of the most important is an accurate assessment of inventory value. Indeed, knowing the value of your inventory is essential if you’re looking to protect yourself against potential losses.

Cloud Infrastructure Guide for Businesses

Many businesses use the cloud infrastructure to save on the maintenance cost of physical hardware and other expenses. Further, it provides organizations various services, from computing power to storage, to help them stay competitive and flexible. Too much competition in the market results in the adaptation of more and more technology, eventually leading to excessive data. You can no longer rely only on devices to store large volumes of data as it won’t be enough and can result in fraud and breach.

Streamlining Incident Management With Squadcast and ServiceNow Bidirectional Integration

Revisit our insightful webinar to explore how Squadcast’s latest bidirectional integration with ServiceNow can make the best of your ServiceNow implementation. Discover this powerful bidirectional integration's key features and benefits, designed to streamline incident resolution and enhance collaboration within your DevOps and IT teams. Learn, share, and grow with us as we journey towards a more reliable and efficient digital world..
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AlmaAI - Comprehensive Analysis and Recommendations

AlmaAI®, the family name for the AI features within the Almaden Collective IQ® Business Edition, represents a sophisticated approach to problem analysis and resolution. Driven by cutting-edge technology, such as generative AI, AlmaAI harnesses the power of computer intelligence to detect issue patterns and suggest recommendations for correction. It also helps organize IT priorities to address reported and unreported problems, as well as anticipate needs.

What You Need to Know About ITIL for Service Management

As the person on the front lines, you know that providing the best service possible can be what makes your ITSM organization succeed. Every day, you work to build the relationships that help your organization create value for end-users. However, when you have inefficient processes, you end up having to be the person responding to an upset user.

What Are the Top Network Automation Trends In 2024?

It is the time of the year when we revisit our carefully written 2024 New Year resolutions list and frown at how we could not stick to it religiously. Letting the everyday demands of life and work get in its way. It isn’t amusing to realize we are not committed to our boldly written, heartfelt intentions. However, if you are a networking professional, we have the good news. You can ace your job as well as carve out the ‘me’ time to pursue your 2024 resolutions.

Why is Log Monitoring Considered to be Important?

Log monitoring has become crucial nowadays as more than 90% of organizations use cloud services, containers, and other technologies to stay ahead of their competitors. This excessive adaption of the latest technologies and services is great for businesses but it also makes everything a bit more complex. Consequently, the volume, velocity, and diversity of logs rise exponentially as a result of this complexity.

Using AI and Automation to Enrich the Employee Service Experience

Artificial Intelligence (AI) is increasingly becoming integral in the tech landscape, transforming virtual assistants and self-remediating software to enhance user experiences and propel IT automation in the workplace. Most of the tech workforce embraces AI, recognizing the potential advancements and business improvements it brings. In the workplace, smart technology aims to support and elevate the employee experience, not to replace human workers.
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Best Project Implementation Tools for 2024

The best project implementation tools can prevent missed deadlines, plug communication gaps, and prevent resource management nightmares that haunt project managers' dreams. From meticulous planning to flawless execution, the best project management tools will ensure that your team triumphs like a well-rehearsed symphony. One such maestro among these tools is StartingPoint.

SaaS Sprawl: Detecting And Managing The Proliferation of SaaS Apps

The Software as a Service (SaaS) sprawl is a major component of shadow IT. Left unchecked, it can cause duplication, confusion, rework, and risks to your organization's security and compliance obligations. A recent study by Gartner predicts that over 65% of spending on application software by 2025 will be for SaaS services. So, it’s particularly important to learn how to avoid the proliferation of these apps escaping your control.

Beyond IT: Diversifying Services Offered by MSPs

Managed Service Providers (MSPs) have traditionally been focused on IT services, offering solutions like network management, data backup, and cybersecurity. However, the evolving market demands and the increasing complexity of business operations have pushed MSPs to diversify their service offerings beyond traditional IT solutions. This expansion reflects the need to adapt to the needs of businesses. Of course, there are several moving parts to this type of MSP differentiation.

How To Implement Education Workflow Automation

Education workflows are notoriously complex, hindering productivity and efficiency within institutions. The solution? Leveraging workflow automation through software that tackles administrative burdens, communication delays, and repetitive tasks. This transformation frees valuable time for educators and staff, which can lead to a focus on enhancing the overall learning experience for students.

How to Automate IBM Warranty Lookup For Laptops

Hardware warranty checks are very simple since vendors typically offer a way to recognize the device and verify it on their website automatically – that is, if you only have one warranty to review. If, let’s say, you need to run an IBM warranty lookup for a bunch of laptops, the process becomes complex and time-consuming. You’d have to turn on each computer, browse the vendor’s website, and then copy that information to add it manually to your IT inventory.

Network Monitoring Dashboard: Features, Criteria, and Tips

Today, more than 95% of professionals use networks for communications, file transfer, and other business operations. The more a business is dependent on the latest technologies and practices, the more complex their network will be. So, no matter whether you run a small company or a large organization, with modern networking, chances are high that administrators might face network issues with the management of complex networks.

Introducing Squadcast and ServiceNow Integration For Enhanced Operational Efficiency & Faster Incident Management

We are excited to announce our bidirectional integration between ServiceNow and Squadcast, designed to elevate your Incident Management capabilities. ServiceNow provides a robust platform-as-a-service, delivering advanced automation and process workflow tailored for enterprise environments. Through this integration, you can harness ServiceNow's workflow and ticketing features alongside Squadcast's strong On-Call scheduling and SRE-driven incident response capabilities.

How to Handle Software Renewals - And Save Money in The Process

Keeping track of software renewals is a must-do for any business that is dedicated to IT Service Management (ITAM) or IT support in general. It's all about making sure you keep using your software licenses legally after they expire. But it's not always a walk in the park; Software License Management can be overwhelming and time-consuming, particularly as most organizations are juggling with many installations, each with their own dates, terms, and conditions.

How DEX Benefits IT & Security Operations: 5 Top Use Cases

I was recently explaining the importance of digital employee experience (DEX) management to a consultant who is a self-described "digital nomad" and works from wherever he pleases. The connection to DEX may not have entirely been clear, until I explained that his ability to easily do his work remotely using online tools exemplifies what good DEX is all about in the era of Everywhere Work.

Team Update: Recent Software Updates and Vulnerabilities

Todd shares important updates with the team, covering a range of topics. These include the Chrome update, vulnerabilities found in Windows 11 and Windows 10, known issues and errors, SharePoint server update, updates on click-to-run apps, dotnet framework updates, and monthly roll-ups for T net. The holiday season has resulted in limited releases.#ChromeUpdate, #WindowsVulnerabilities, #SharePointServer, #DotnetFramework, #HolidaySeason.

5 Must-Have Professional Services Automation (PSA) Features

The right set of professional services automation features can transform your business operations. ‍ Most organizations (97%) believe that business process automation is crucial for digital transformation. 67% of companies use business process automation solutions that improve end-to-end visibility across different systems. While 24% of companies have started implementing low-code process automation systems, 29% plan to implement low-code process automation software shortly.

How Better DEX Benefits People + Performance: 3 Key Use Cases

Adopting a digital employee experience (DEX) solution delivers benefits for everyone in an organization, from the C-suite on down. A DEX solution provides contextual insights and intelligent automation capabilities that allow an IT team to proactively detect and resolve security vulnerabilities and other IT issues. This improves IT operations and an organization's cybersecurity and compliance posture.

Assessing Biden's recent executive order on A.I.

In October 2023, President Biden issued an executive order on artificial intelligence. The order requires developers of dual-use foundation models (LLMs that pose security risks) to perform red team tests and provide regular reports to the U.S. Department of Commerce. Enterprise analyst John Donegan covers the order's nuances, assessing its positive aspects while also highlighting where it falls short.

PAM Masterclass - Episode 1: Privileged account governance and remote password reset

In the first episode of our masterclass series, we will extensively cover how to discover and onboard all your privileged users and resources in PAM360. We will discuss how you can manage granular access to resources based on user roles and privileges. Additionally, we will delve into the password rotation capabilities of the product, ensuring compliance with both built-in and custom policies and demonstrating how it automatically resets passwords for a wide range of remote resources.

Optimizing the Retail Returns Process

January often means the longest lines in the retail store are for returns. And, maybe ironically, those returns are regularly processed at the Customer Service desk. That right there — that’s an annual challenge. Consumers entering a store to make a return or exchange are already feeling inconvenienced. They bought or received an item they can’t use, and they’re at the store to resolve that problem.

Understanding IT discovery for ITSM and modern IT stacks

IT discovery is the process of systematically identifying all existing IT components within a tech stack. It involves discovering hardware and software, understanding their configurations, and mapping their interdependencies. Much like your annual doctor visit can proactively identify potential health issues, your IT discovery process can also flag problems and deliver insights to ensure improved operational well-being.

Unlock the power of the Cloud with App Distribution in Ivanti Neurons for UEM (updated video 02/...

Ivanti Neurons simplifies application deployment from the cloud in UEM, offering technical support, compliance tracking, and an intuitive interface. It allows users to create and manage app packages, configure stages, and execute operations. On-demand installation reduces manual efforts, while software compliance tracking ensures successful installations. Ivanti neurons leverage cloud technologies to provide efficient and up-to-date software.

The Key Role of Cloud Observability in Ensuring Security

The utilization of cloud-based technologies developed to optimize and streamline business operations is far from a novel idea. In fact, research suggests at least 90% of modern organizations currently use cloud platforms and related technologies to oversee essential processes.

Executive Summary Podcast Ep. 4 #goivanti

See all Ivanti’s original research at ivanti.com/research. Ivanti's recent research showed that IT workers are significantly more likely than other office workers to be anxious about the impact of AI on their jobs. IT workers are eight times more likely to say that the main beneficiaries of AI are employers rather than employees! Yet, IT workers also report record levels of burnout, which AI and automation have the potential to alleviate.​

Creating and Editing Custom Patches #ivanti #patch

This instructional video provides information on how to use the Custom Patch editor within Security Controls, and how to create and edit custom patches for initial installation and updates. The information contained within this video is not a 'best practice' and is intended for educational purposes, not for architecture or design. Viewers of this video should always test their custom patches in a safe, development environment to ensure that their intended actions are being performed by the patches to prevent any unwanted behaviour from affecting live or production services.

The importance of corporate clothing inventory management

The use of corporate clothing is a common practice among companies that want to create a consistent brand image. However, managing corporate clothing inventory can be a challenging task for businesses of any size. Between ordering new ones, paying attention to overstocking and understocking, clothing upkeep, and many other tasks, this becomes time-consuming and can actually decrease the productivity of the employees who can meanwhile concentrate on other more important operations.

Facility management best practices: Everything you need to know

The task of facility management is of utmost importance as it guarantees the effective and efficient functioning of a building or facility around the clock. The facility manager shoulders significant responsibilities as their job requires them to not only ensure smooth operations and manage budgets proficiently, but also to cultivate a work environment that promotes both operational excellence and inclusivity.

Construction asset management: Effectively track your assets!

In the construction industry, cranes and lifting equipment are essential assets that enable workers to lift and transport heavy loads, install structures, and perform other critical tasks. However, the management of these assets can be complex, particularly on large construction sites with multiple cranes and work areas. So why is efficient management of these construction assets important?

Why you should use fixed asset inventory and management software?

As businesses rely on equipment and assets to operate effectively, it is critical to ensure that they are maintained and replaced as needed. The key to successful asset management is the ability to predict future needs before they arise. This is where reports and data analysis come into play.

Software license management: 5 best practices

Software license management has become a major issue for companies. Whether it’s for finance, human resources, sales, production, communication, or any other department, the software is used in every department. However, with the proliferation of license types, it is increasingly difficult to manage them efficiently. Here are 5 best practices to improve software license management.

Understanding the Critical Role of Infrastructure Monitoring

In today’s business landscape, where everything is connected through computers and networks, the Role of Infrastructure Monitoring has become paramount. If we go through the previous year’s reports, around 76% of organizations became victims of ransomware attacks in 2022. It was also predicted that the year 2023 might experience a security breach of 33 billion accounts.

10 Best IT Audit Software Options For 2024

Most organizations (if not all) have needs related to IT audits to stay protected and compliant with industry standards. As a result, they can benefit from fit-for-purpose IT audit software. These tools automate the auditing process, streamlining data collection, analysis, and reporting, thereby increasing efficiency and accuracy while reducing manual effort and human error.

SOP Example: How to Build an Asset Management SOP

Standard Operating Procedures (SOPs) are a great way to standardize your workflow process and make the end-user experience more cohesive. Here, we decided to provide you with an SOP example for ITAM so that you can streamline your ITAM strategy and monitor your IT assets throughout their lifecycle. An IT Asset Management SOP helps you: See how to create standard operating procedures for your ITAM processes in this video!

Demystifying CMMS Software: Your Comprehensive Guide

‍ CMMS, an acronym for Computerized Maintenance Management System software, is a pivotal tool used by organizations to streamline their maintenance operations. This innovative technology is more than just maintenance software; it represents a comprehensive solution designed to manage, analyze, and optimize the maintenance activities within an organization.

Why enterprises need MSPs equipped with advanced asset management expertise

In modern IT ecosystems, Managed Service Providers (MSPs) ensure the smooth operation of organizations’ technology infrastructure. Among their responsibilities, asset management is a key component. MSPs leverage advanced technology to automate tasks such as inventory tracking, software updates, and license management. This automation reduces manual workload and enables MSPs to allocate resources while dealing with asset management.

The Complete Guide to IT Procurement

Every successful IT strategy begins with IT procurement. You can't manage IT assets within an organization without purchasing them first, and this process involves a set of well-designed steps. The activities involved here are part of the broader framework of IT Financial Management (ITFM), and play a pivotal role in aligning financial decisions and planning across departments within an organization. Also, companies around the world are ready to keep increasing IT procurement.

Reducing Data Breach Incidents Recap

The conversation highlights four key takeaways, with a focus on risk-based prioritization and faster remediation. It emphasizes the limitations of traditional models like vendor severity CVSS and the need for better metrics to reduce data breach incidents. The importance of speed in resolving vulnerabilities is also discussed, along with the need to improve time to patch and automate resolution processes.

Monitoring as Code: Everything you Need to Know

Everywhere businesses are growing and adapting new technologies to stand out from their competitors. In fact, 91% of companies are working on a digital initiative as per a report by Gartner. It has also been concluded that 89% of all businesses either already have a digital-first business strategy in place or intend to implement one. With everything on the cloud and complex form, detecting issues can be quite challenging.