Operations | Monitoring | ITSM | DevOps | Cloud

April 2024

Sponsored Post

SmartCenter turns an Autodesk audit into a simple chore

Software vendors routinely ask customers - especially big companies - to audit the usage of their products. Autodesk® is no exception so it came as no surprise when they asked one of our customers, a major Brazilian retailer, to conduct an audit. Thanks to SmartCenter™, by Almaden, Inc., they easily passed with flying colors. Large companies such as online and physical retailers are a prime target for such audits. Most large companies allow easy downloading of commercial software products, yet rarely have the necessary controls in place to easily, and cost-effectively, pass a routine audit.

Add ITAM Capabilities to ServiceNow With InvGate Insight's Integration!

The InvGate Insight and ServiceNow integration enables you to add IT Asset Management capabilities to your service desk. Combining ITSM with ITAM functions comes with multiple benefits, including: If you want to integrate the two, just follow this step-by-step guide, and start managing your IT inventory with InvGate Insight from ServiceNow.

Everything You Need to Know About The Digital Operational Resilience Act (DORA)

If your IT department works for a financial institution operating in Europe, you’ve come to the right place, since the Digital Operational Resilience Act (DORA) simplifies compliance and promotes a unified approach to managing IT risks, which is vital in an era of increasing cyber attacks. This legislation introduced by the European Union (EU) aims to standardize and enhance cybersecurity practices across financial entities, ensuring they can withstand, respond to, and recover from IT disruptions.

One Platform. Infinite Possibilities.

CIOs and CISOs and their teams have to pull a dozen or more disparate solutions together to do their jobs. And all of that just to provide baseline services. Not anymore. Ivanti is the only purpose-built platform for IT and Security teams that offers an intelligent, cloud-scaled hyperautomation layer, and we can’t wait to show you how it can add value to your organization.

Vulnerability and DevSecOps: Integrate ITSM + RBVM

Ivanti’s Danny Hong recaps his session at ISS 2024, discussing how ITSM can be integrated with RBVM to streamline security’s role in both service management and application development, reducing friction across the organization. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Optimizing Cloud Center Resource Utilization with Network Monitoring

Cloud computing has completely changed the way businesses operate nowadays. Businesses can now seamlessly scale their operations thanks to Cloud computing’s scalable and flexible features. With the help of cloud computing technology, businesses can easily adapt to changing demands and manage complex operations without any hassle. But in order to process, store, and provide services, the entire cloud computing process demands access to a variety of data center resources.

How To Automate The Continuity Of Your Configuration Manager (SCCM) Client Health With Nexthink Flow

Devices without a Configuration Manager (SCCM) client present or functioning properly represent significant compliance issues. In addition, detecting, troubleshooting, and remediating the root cause of broken clients can be a lengthy process for support agents. When the client goes dark, support agents are often unaware of the issue until a ticket is raised.

Introducing AI by Design: Principles for Responsible AI

Generative artificial intelligence (AI) represents a new frontier for transformative productivity. With over 300,000 customers worldwide harnessing our data-driven solutions, SolarWinds is well-positioned to leverage AI to enrich the lives of the IT professionals we serve. But for this exciting technology to yield real value over time, it’s crucial to build it sustainably.

Navigating the Threat Landscape: Managing Ransomware Vulnerability with RBVM

Ivanti’s Amer Child previews his session at ISS 2024, zeroing in on Ivanti’s RBVM dashboard and how it can be used to manage your organization’s susceptibility to ransomware in a fast-moving threat landscape. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

How To Implement & Utilize A School CRM: A Guide for Educational Leaders

A well-implemented school CRM can streamline communication, strengthen relationships with students and families, and ultimately fuel a thriving school community. However, navigating the process of choosing and utilizing a school CRM can feel overwhelming. This guide will equip you with the knowledge and steps you need to successfully implement and leverage a CRM for your school's benefit.

Introducing single-touch workflow automation in ServiceDesk Plus Cloud

In this video, we will learn what single-touch workflows are and how to build them in ServiceDesk Plus Cloud. Zoho Circuit, Zoho's no-code/low-code workflow automation platform, is now available within ServiceDesk Plus Cloud and helps IT and enterprise teams build single-touch workflows. Single-touch workflows are event-driven workflow automations that complete a set of IT tasks sequentially, in parallel, or as a batch, without requiring human intervention.

NIS2 Directive: Understanding The EU Cybersecurity Legislation

If you're here, it's likely because you're an IT professional who wants to stay up-to-date on cybersecurity regulations and directives, especially if your organization operates within the European Union (EU). One important regulation to be aware of is the NIS2 Directive aka the second take of the Network and Information Security (NIS).

Mobile Threat Defense: How to Guard Against New Cyber Threats

Ivanti’s Alex Mercer breaks down her session at ISS 2024, explaining the sheer volume of cyber threats targeting mobile devices today and how organizations can go about protecting themselves as those trends continue to develop. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Enhancing Cloud Center Cost Efficiency through Network Monitoring

Today, almost 90% of organizations use cloud computing services to reduce their operating expenses and scale with changing business requirements. With the adoption of cloud computing technology, businesses are able to operate better and more efficiently. However, the whole process of cloud computing demands access to a wide range of data center resources for processing, storing, and providing services. This requirement can indirectly affect our cloud computing expenses.

Computerized Maintenance Management System (CMMS): Everything You Need to Know

In the world of modern industrial management, companies are constantly seeking ways to automate and optimize their operations, improve maintenance efficiency, and extend the lifespan of their equipment. Excel spreadsheets checklists just won’t cut it anymore for maintenance needs and asset health. This is where Computerized Maintenance Management System (CMMS), or Maintenance Management Software, comes into play.

Moving from VPN to SSE: How to Manage Your Migration

Ivanti’s Sachin Natu recaps his session at ISS 2024, covering the paradigm shift away from VPN and how organizations can ensure a smooth migration to an SSE solution instead. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

Enhance Infrastructure Monitoring to Optimize Root Cause Analysis

Today, almost 90% of businesses use highly advanced technologies to deliver the best performance and user experience. However, maintaining infrastructure performance at all times in today’s digital age is quite challenging without the right tools and practices. System failure, security incidents, and other issues can happen at any time of the hour and degrade your performance.

Happy National IT Service Provider Day: Celebrating the unsung heroes

Have you ever wondered how your favorite online store stays operational 24/7, or how your company seamlessly connects employees across the globe? The secret behind these smoothly running digital experiences often lies with a dedicated group: IT service providers. Today, on National IT Service Provider Day, we celebrate these unsung heroes who keep the wheels of our digital world turning. They tackle a multitude of challenges to ensure businesses operate efficiently and securely.
Sponsored Post

How To Increase Productivity In Operations Management

Understanding how to increase productivity in operations management is an important part of developing a robust organization that's firing on all cylinders. Improving productivity in operations management translates to utilizing your resources in the best possible way, increasing your output, and ultimately enhancing your bottom line.

Best Customer Onboarding Software For 2024

The best customer onboarding software will help drive customer success and retention. Acquiring new customers is just the first hurdle. When I'm first introduced to a new service, a smooth onboarding process makes all the difference. It sets the tone for the entire relationship and directly impacts my likelihood of becoming a loyal, long-term user. This is where customer onboarding software comes in, helping businesses like yours turn those initial sign-ups into engaged brand advocates.

Understanding Modern Device Management and Mobile Threat Defense

The focus is on modern Device Management (MDM) and Mobile Threat Defense (MTD) processes. It delves into device provisioning using zero-touch enrollment and various methods. The role of Apple Business Manager in configuring devices, applying security profiles, and installing applications is highlighted. The importance of a secure and highly available user experience, device monitoring, notifications, and support services is emphasized. The discussion also covers end-of-life scenarios and the role of Imperium and Ivanti in securing devices.

The Definitive Guide to ITSM Frameworks [+Free Downloadable Cheat Sheet]

If your organization is looking for guidance on IT Service Management (ITSM), there are many possible sources of help. Though some approaches are more popular than others, several ITSM frameworks can be useful to organizations. These procedures can be used alone or blended, so your organization can take what it needs from one or all of these ITSM best practice guidance bodies.

Dear ITSM - We need to talk...

Dear IT Service Management, After ten years of working in different areas of tech, I've seen a lot of things, from cybersecurity to DevOps to ITSM. I've discovered that no matter what industry you're in, they all have one thing in common: they're overcomplicated to bits (ha, pun intended. Get it? Bits... tech...). ITSM is no exception. When talking to customers and industry experts, the pain points experienced are essentially the same.

Top 10 Change Management Tools

Changes to software are inevitable and fundamental part of growth for any organization, however, change is often not straightforward. It can affect numerous aspects of a company and requires collaboration among all stakeholders. This is where change management tools come in to assist you with this. There’s currently a wide range of change management tools available, each providing benefits to specific scenarios and weaknesses to others.

The Unsolved Challenges of LLMs in Open-Ended Web Tasks: A Case Study on the Future of Work

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

Top 10 Ways to Reduce IT Cost Through Observability

Today, almost every other business is using cloud-native technologies and practices to grow business and increase revenue. No doubt, the modern cloud computing approach offers several opportunities for businesses to grow but it is also creating a new set of challenges. As per a report, SaaS companies spend almost 19% of their total revenue on IT. If not handled these challenges properly, it will erode the anticipated advantages. In fact, many businesses are under high pressure to reduce their IT costs.

Unifying Lines of Business with Ivanti: Mark Temple from Univ. Of Glasgow

The University of Glasgow’s Mark Temple joins us at ISS 2024 to recap his session on unifying lines of business using Ivanti. Mark explains how having one common platform provides a central repository of service and information, as well as a powerful hub for time-saving automation. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

To fix customer service in Australia, put AI to work for employees

Australian business leaders can’t seem to crack the customer experience (CX) code. According to the ServiceNow Customer Experience Intelligence Report, customer service has gotten increasingly worse over the past three years. Australians are waiting longer than ever—spending a combined 107 million hours on hold, 11% more than the previous year.

Insights From SolarWinds Day: A Trusted Vision for Government IT

Innovative cybersecurity measures play a crucial role in safeguarding digital assets and critical infrastructure in an increasingly interconnected world. At SolarWinds, we’re passionate about understanding evolving cyber risks and committed to the public-private partnerships needed to combat threats.

The Role of Automation in Incident Management: Improving Response Time and Accuracy

Organizations in the 21st century are growing at a staggering rate, expanding their operations over a global network and dealing with more data than ever before. These widespread operations and processes also mean that there are infinitely more possibilities for businesses to run into problems, have an incident occur, and have to deal with the resulting consequences.

ChatGPT & the Enterprise: Balancing Caution and Innovation in the Age of AI

OpenAI's groundbreaking AI tool ChatGPT was officially launched on November 30th, 2022. However, it wasn't until the early months of 2023 that its impact truly began to ripple through the global consciousness. This transition from a novel technological release to a sensation that captivated the world was both rapid and remarkable. The metrics speak volumes: According to Similarweb, ChatGPT garnered around 266 million visits in December 2022.

Add a New Discovery Source With InvGate Insight's Microsoft Intune Integration

The InvGate Insight and Microsoft Intune integration enables you to add Intune as a discovery source to access more information on the Microsoft assets in your IT inventory right from our ITAM solution. For Microsoft Intune users, this means they can now incorporate all the devices they manage in that system (and their relevant information) into Insight, avoiding having to go back and forth between platforms and centralizing operations.

Upgrade to Windows 11 with Ivanti Neurons for MDM

With support for Windows 10 ending on Oct. 14, 2025, users are faced with deciding how and when they wish to upgrade to Windows 11. Since some old devices won’t be able to upgrade to Windows 11, new devices must be purchased. Administrators should start evaluating the transition to Windows 11 by upgrading their current fleet or evaluating a device refresh that will come with Windows 11.

Ivanti Neurons for EASM in 105 seconds

Through its agentless approach to monitoring, Ivanti Neurons for EASM provides complete visibility of all the internet-facing assets across an organization’s attack surface. It also delivers actionable intelligence on exposures impacting those assets that enables organizations to minimize their attack surface, thereby lowering the risk of data breaches, fines and downtime.. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

How Do ITSM Systems with AI Based Collaboration Workspaces Enhance Productivity and Foster Customer Success?

With the increased demand for the digitalization and automation of business operations over the past few years, IT Service Management (ITSM) has undergone significant transformation. For IT service departments, the accelerated pace of digital transformation has brought new challenges, such as an increased dependency on IT solutions, legal and regulatory compliance, and growing IT complexity.

How AI is a Shift Right for IT, Robert Grazioli, CIO, Ivanti

Find out how AI can help IT reduce burnout and power better Everywhere Work in Ivanti’s latest report: ivanti.com/research. Without data, you are not going to have AI. But the key here is to have a data architecture that will enable AI, says Ivanti CIO Robert Grazioli. Citing Ivanti’s research report, Everywhere Work Report 2024, he covers why remote and hybrid work has increased the burden and responsibility on today’s IT teams, and why AI is seen by many as a solution to lessen IT stress and put the power back in the hands of the end user.

Root Cause Analysis (RCA), Explained

Root Cause Analysis (RCA) is the best way to find out what causes an issue in your IT operations (ITOps). In other words, it is a great versatile analysis method for corrective action that is inherent to the ITIL framework. It’s a comprehensive approach that all managers can appreciate. In the IT industry, this method is invaluable since its ability to swiftly and effectively address problems is what distinguishes proactive IT Service Management (ITSM).

Is It the End of Abundance in Tech?

After 15 years working on SQL Server and believing the world revolved around databases, I came to SolarWinds where I could learn more about operational technology and its role in full-stack observability. I've had fun watching these two industries collide, delivering on the promise of better value for businesses. I recently read “End of Abundance in Tech” by Ben DeBow, and it encouraged me to think about what the next big market shift will mean for my industry.

5 Best AI IT Support Tools in 2024

In the world of IT support, artificial intelligence (AI) has become a game-changer, revolutionizing how organizations handle tech issues. From streamlining ticketing systems to providing instant chatbot solutions, AI for IT support has proven its worth. We’ve already explored the various applications of ChatGPT for IT support, such as writing SOPs or quick email responses. Since then, AI has evolved non-stop, widely expanding its offering and capabilities for IT Service Management (ITSM).

InvGate Insight, Included in Gartner's Voice of the Customer For Software Asset Management Tools

InvGate Insight was added to the latest version of Gartner’s Voice of the Customer for Software Asset Management Tools Report. The inclusion is a recognition of the tool’s usefulness for this particular practice. The Voice of the Customer is based on peer reviews and currently features eight vendors. Keep reading to learn more about this report.

Finding the Sweet Spot Between Innovation and Optimization

Balancing growth and performance optimization is a constant tension in all aspects of business. This is particularly true in DevOps, where there’s a drive to release more features faster to out-pace the competition and a need to stabilize and optimize existing system performance to deliver the best user experience. Yet most DevOps budgets and resources are shrinking. With each release, teams are forced to make difficult trade-off decisions.

Best Software For Operations Management: Finding The Right Solution

The best software for operations management will come with a range of in-built workflow automation solutions and task management tools, helping to radically streamline your operations. ‍ Are you… ‍ ‍ As a senior business executive and consultant with more than 20 years of experience leading global organizations of all sizes, I understand the complexities businesses face in choosing effective operations management software solutions.

Helpdesk Redefined: Beyond Tech Glitches to Customer Delight and Happiness

The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard.

Barcodes trends: The Future of Inventory Management

With an increasing emphasis on real-time data and streamlined operations, businesses are constantly seeking innovative solutions to stay ahead. One technology that has been a linchpin for decades and continues to evolve is barcodes. Today, the trends surrounding barcodes are not only enhancing their traditional applications but also redefining the future of inventory management.

How to Build a Multidisciplinary ITSM Project

The process of building and maintaining an IT Service Management (ITSM) project looks different for every organization. There is however something that all robust initiatives have in common; they combine and adapt different concepts and frameworks within teams to maximize value and operation maturity. The benefits of this approach are clear. You get to tailor your ITSM project through multiple perspectives that can help achieve different aspects of your goals.

What is OpenTelemetry? The Definitive Guide to Modern Observability

Imagine having total awareness of your apps: observing the effects of code on efficiency, identifying bottlenecks, and predicting crashes. The open-source observability platform OpenTelemetry makes this possible. OpenTelemetry, designed to collect telemetry data, provides you with the knowledge necessary to enhance your systems and provide a flawless user experience.

Introducing Squadcast and ServiceNow Bidirectional Integration For Enhanced Operational Efficiency

Discover everything about the powerful ServiceNow Squadcast bidirectional integration, its key features and benefits, designed to streamline incident resolution and enhance collaboration within your DevOps and IT teams. Key takeaways:​Accelerate Incident Response: Streamline incident response and accelerate resolution directly through Squadcast and ServiceNow ​Enhanced Learning and Retrospectives: Simplify tracking, retrospectives, and learning for your engineering team, ensuring a more efficient and productive incident management process.

Agnostic AI: How to Not Choose an AI Provider

Artificial Intelligence (AI) technologies are evolving at breakneck speed. Today's cutting-edge model may become obsolete tomorrow. This rapid evolution, while exciting, presents a challenge – how to leverage the current best AI capabilities without being tied to a single model or provider. At InvGate, we apply a strategy that we call “agnostic AI” (as in platform agnostic).

Introduction to Endpoint Management: Definition, Benefits, and Tools

Endpoint Management is so inherent to IT that it is canon in this industry, especially now that remote work is the new normal. Setting a robust system is paramount for any organization that relies on digital devices. These devices are connected to the corporate network and can access its resources, so the goal is to ensure that these devices are secure, compliant with company policies, and operating efficiently.

New: Real-Time Remediation with Nexthink Flow's Event Trigger

Some issues can’t wait. When it comes to compliance or employee experience issues, time matters. Now with Nexthink Flow’s real-time event trigger, you can instantly trigger an automated workflow based off an event like an alert, employee login or application crash. When setting up a new workflow, you can select “Events” in the “Trigger” section and use a NQL query to identify the event to track.

Analytics Plus webinar: How do you measure the business benefits of IT initiatives?

IT is often viewed as an indispensable but challenging expense for a business. Despite continued efforts to resolve issues, streamline operations, and contribute to the organization's overall functionality, IT teams often fail to receive the recognition they deserve. The struggle lies in shifting the perspective of IT from a mere cost center to a significant contributor to business productivity. By leveraging analytics-driven insights, IT managers can effectively communicate and substantiate the value of IT operations in terms of business impact and ROI.