Today, the cloud impacts all departments of the organization, not just the IT crew. Here’s how cloud centers of excellence drive cloud success.

For many businesses, especially large enterprises, contact centers are a key contributor to revenue and customer satisfaction. While “omni-channel” (voice, chat, email, social) is how many if not most contact centers operate, calls are the still the most critical element of their communications.

The Kubernetes networking landscape is shifting. The traditional Kubernetes Ingress approach is being complemented and, in some cases, replaced by a more powerful, flexible, and extensible standard: the Kubernetes Gateway API. Kubernetes has become the go-to platform for orchestrating and managing containerized applications. A key aspect of Kubernetes that's crucial for the functionality of these applications? Networking.

A webhook, or web callback, is a user-defined HTTP callback used to alter the behavior of a webpage or application. It is triggered by specific events in a web application, such as receiving an SMS message or phone call. When the webhook is triggered, the source application sends an HTTP request, usually in the form of a POST or GET request, to the URL configured for the webhook.

SD-WAN is a reliable, fast, and secure WAN network. In this guide, you’ll learn some best practices for planning, monitoring, analyzing, and managing modern SD-WANs.

With the latest suite of integrations between Megaport and Oracle Cloud, boosting performance and reducing costs across your cloud suite is easier than ever.

Threat actors use a number of different techniques to gain access to company networks so that they can deliver ransomware payloads. In this blog, we look at four of the most common techniques currently being used to attack networks. The intent is to help MSPs and IT admins understand where the threats are coming from, and then where to focus their attention in order to protect their (or their customers’) networks.

Voice over IP (VoIP) is a fairly old technology, brought into prominence during the 90s as an alternative to the hegemony of public switched telephone network (PSTN) telephony providers in the market. While VoIP was an alternative to normal telephone at that time, it soon led to a cascade of technological developments that changed the IT landscape. In a modern IT organization, VoIP-based technologies are indispensable.

There’s no end in sight for the more-than-fair share of technological advancements the telecommunications sector has seen. And with change, comes challenges. The infrastructures that establish digital communication and connectivity that nearly everyone depends on are in regular, ongoing need of upgrades, which calls for significant investments in building and maintaining them. Much of the relevant decision-making comes from Communication Service Providers (CSPs).

Your organization depends on reliable network and endpoint security to ensure that all data is handled, stored, and protected properly. Generally, a comprehensive network security plan includes anti-virus software, access management, zero-trust policies, and endpoint security tools, among other things. A Firewall is considered to be one of the most important components of a network security plan.

Learn about website performance monitoring, why you need it, and how to set up automated transaction testing using Kentik’s network observability platform in this step-by-step tutorial. You can even follow along using the free trial version of Kentik.

SysOps teams know how crucial observability is to maintaining around-the-clock infrastructure health. And while HAProxy already provides reliable logging and stats (for diagnostics and monitoring), what if you could supplement those with a real-time alerting system? That idea inspired our initial inclusion of mailers in HAProxy. Since then, users have been asking for deeper mailer customizability—and we’re thrilled to deliver that with Lua-based email alerts in HAProxy 2.8.

You may have heard the term “network observability” regarding solutions that offer a deep and contextual view into the network. You’ve likely heard other terms, such as ‘network visibility,’ “network visualization” and of course “network monitoring.” But, experts argue, what these terms each truly means is still open for debate.

Discover how Kentik’s network observability platform aids in troubleshooting SaaS performance problems, offering a detailed view of packet loss, latency, jitter, DNS resolution time, and more. Phil Gervasi explains how to use Kentik’s synthetic testing and State of the Internet service to monitor popular SaaS providers like Microsoft 365.

In Kubernetes, networking holds immense significance as it enables seamless communication among various components and facilitates uninterrupted data flow. To allow pods within a Kubernetes cluster to engage with other pods and cluster services, each of them requires an exclusive IP address. Consequently, networking solutions in Kubernetes encompass more than mere interconnecting machines and devices.

Kyndryl is the world’s largest provider of IT infrastructure services, serving thousands of enterprise customers in more than 60 countries. The company has 4,400 customers, including 75 of the Fortune 100. The company designs, builds, manages, and modernizes the complex, mission-critical information systems that the world depends on every day. Kyndryl was formed when IBM spun off its Global Technology Services division in 2021.

It's a typical day at work, and you're at your productive best. Just as you think you'll complete your task before the deadline, the network goes down. Sound familiar? However, at the other end are waiting customers who have items in their shopping cart, but are unable to complete transactions; potential prospects who want to try out a demo of your app, but now have doubts; and long-time loyal patrons who find the all-too-frequent interruptions frustrating..

Why did the packet get lost in transmission? Because it didn't have its GPS (Good Packet Sense) turned on! Any IT pro or Network Admin knows that, when large amounts of Packet Loss start plaguing your network, it’s a clear indicator that your network isn’t performing as it should be. In this article, we’re teaching you how to identify and measure packet loss in your network using Obkio Network Monitoring.

Customers implementing AWS connectivity are presented with a range of choices, including PrivateLink. So when is PrivateLink most suitable? We detail the uses and benefits of this private connectivity method.

Our Elite and Enterprise customers currently using the Fastly CDN can now strengthen the protection of their web applications against a variety of different cyberattacks with our next-gen Fastly web application firewall (Next-Gen WAF) feature. But what exactly is Next-Gen WAF?

When it comes to the relative merits of hybrid work approaches, there can be a range of opinions; some are strong advocates, some see significant downsides, and many fall somewhere in between. About the one thing pretty much everyone can agree upon is that the rise in hybrid work has made the jobs of IT operations teams much more challenging. On any given day, a user may be working in the office, from their home kitchen, a neighborhood café, or just about anywhere else.

TLS certificates are crucial for the secure flow of web traffic, but managing these digital certificates can pose a challenge. Using an ACME-based certificate authority like Let’s Encrypt can automate and simplify the management of issuing these certificates. Certificate management in HAProxy has steadily improved over the years, allowing it to become more flexible and load certificates without restarting.

No matter how much prevention you have, serious security incidents will inevitably occur. Read the next article in our security series that covers how to understand cyberattacks as quickly as possible so that your organization can respond swiftly.

Many organizations manage a hybrid infrastructure spread over on-premise and multiple public cloud platforms such as AWS, Azure and Google for specific business applications. The hybrid cloud approach has advantages but adds more complexity for IT teams responsible for keeping IT systems safe and secure. The monitoring tools system administrators use for on-premise infrastructure are often unsuitable for monitoring public cloud platforms.

If you have ever worked in a kitchen, you know how tough it is to be short-staffed. Cooks have to work twice as hard and their performance suffers, leaving not-so-happy customers and comped meals for the complainers. It’s similar to how applications operate. Maybe an application is glitching out from poor coding on the backend or bogging from an influx of data coming in. In either case, the end-user application experience suffers.

When your business is all about providing cloud services at the edge, optimizing the quality of your network connectivity is paramount to customer success. Learn how StackPath saved $3 million and optimized their network performance by using Kentik.

Running a hybrid network requires a deep understanding of how data is transmitted, received, and processed, as well as knowledge of different hardware, software, and security protocols. Additionally, as technology evolves, new challenges and considerations arise, such as the integration of IoT devices, SaaS, containers, and the increasing importance of cybersecurity. Overall, computer networking is a constantly evolving field that requires ongoing learning and adaptation.

Elasticsearch® recently released time series data streams for metrics. This not only provides better metrics support in Elastic Observability, but it also helps reduce storage costs. We discussed this in a previous blog. In this blog, we dive into how to enable and use time series data streams by reviewing what a time series metrics document is and the mapping used for enabling time series. In particular, we will showcase this by using Elastic Observability’s Nginx integration.

Your IT infrastructure needs the best router monitoring software and tools. Are you using an option that helps employees and end-users succeed? Router monitoring software and tools have become essential for administrators to observe their IT infrastructure's traffic, prevent bottlenecks, and improve availability by predicting serious challenges before they occur. The right network monitoring tools give you insight into the overall health of your on-site infrastructure.

In today's digital landscape, where websites and applications are expected to handle increasing traffic loads, ensuring optimal performance and reliability is of paramount importance. Load balancing, a technique used to distribute incoming network traffic across multiple servers, plays a critical role in achieving these goals. Load balancers which are the key components in this process, help optimize resource utilization, enhance the scalability functions, and improve overall system efficiency.

In today's interconnected world, network performance is critical for businesses of all sizes. Whether you are a network administrator, a system engineer, or an IT professional, ensuring the smooth operation of your network is vital to maintaining productivity and delivering a seamless user experience. However, diagnosing and troubleshooting network issues can be a complex and time-consuming task. That's where Visual Traceroutes come into play.

In recent years, the adoption of SD-WAN technologies has taken off, and shows no signs of slowing. As enterprises become increasingly reliant upon these technologies, it grows ever more critical to ensure optimal availability and services levels are delivered. Most SD-WAN technologies feature monitoring capabilities. However, as outlined in one of my prior posts, there are several key limitations to these offerings.

In today's fast-paced digital world, keeping up with the latest technology advancements is crucial for businesses to stay ahead of the competition. This is especially true in the world of IT infrastructure management, where technology is rapidly evolving and new solutions are being developed to meet the changing needs of enterprises, government agencies and managed service providers.

Large cloud providers and ISPs offer service level agreements (SLAs) that guarantee uptime and help seal the deal with enterprises that value uptime. These same enterprises often ask IT to make the same guarantees for the performance and uptime of the internal network, its many varied connections and even the applications. At the same time, IT may have myriad SLAs from all kinds of vendors—including the aforementioned ISPs and cloud providers—it must manage.

We are proud to announce that we have released HAProxy Data Plane API 2.8, available on our GitHub page. This release follows the recent HAProxy 2.8 release and incorporates its changes, along with some improvements and changes specific to the API. HAProxy Data Plane API 2.8 adds new keywords focused on QUIC, OCSP stapling, and tuning options that allow you to customize your HAProxy process using the HTTP REST API programmatically.