It's four years into the decade, and ITSM leaders have battled several disruptions already such as remote and hybrid work, managing BYOD policies, and now, AI. In this webinar, Karen Ferris will highlight the top trends impacting ITSM in 2024 and beyond. She will explore how to best position teams and organizations to leverage such disruptions for success. Further, the people side of change has never been as important as it is today, so Karen, an expert in organizational change management (OCM) and service management, will discuss the need for OCM as an integral part of every ITSM endeavor.

Learn how the ServiceNow Integrated Risk Management applications, Policy and Compliance, Risk, and Audit Management can help you gain real-time insights to become more agile, respond more quickly, and make better risk-informed decisions to run your business with speed and confidence.

In this edition of Server Room, we bring in Vishnu Priya Kumaresh, one of the stalwarts of ITSM here at ManageEngine, as she dives deep into providing successful IT service delivery at an enterprise level.

In the third episode of Masterclass 2024, you can learn about the key incident management capabilities available in ServiceDesk Plus Cloud. From configuring role-based templates to designing life cycles on a visual canvas, this episode will cover all the incident management essentials. We will also discuss about knowledge and problem management.

In the third episode of Masterclass 2024, you can learn about the key incident management capabilities available in ServiceDesk Plus. From configuring role-based templates to designing life cycles on a visual canvas, this episode will cover all the incident management essentials. We will also discuss about knowledge and problem management.