Every day the world is changing in terms of technology. A new innovation happens every second, and software and websites are becoming more and more advanced. We can now access almost every service on the internet, and software needs to be maintained as a top priority so that customer service will not get hindered. Software monitoring, however, is not an easy task. It is a 24x7 business because any user can face an issue at any time.
Customer satisfaction is about meeting customer expectations, customer delight is about exceeding them. Building customer delight into your product means going above and beyond simple customer satisfaction in ways that build a long-term emotional connection and loyalty towards your company. And customer delight matters.
There is no doubt about it that the events of 2020 triggered a huge surge in the use of unified communication products. In the consumer space, everyone and their grandmother became familiar with Zoom; in the enterprise space though, many took advantage of their Microsoft licensing to leverage Teams meetings and calls as a primary communication mechanism. This, in turn, has focused a lot more attention for system administrators on how to monitor Microsoft 365 (O365) and Teams in particular.
IDC's new white paper delves into full-stack observability — what it is, why it’s different from traditional monitoring and the value that it can provide.
New Relic and Appdynamics were the two most dominating APMs in the software industry some years back. But after the advancement of technology, software monitoring tools started capturing the market. Due to some lack of functionalities, customers have begun switching to different tools because now they have a perfect solution for their particular use case.
Checkout optimization can increase conversions by 36% (according to Sleeknote). And if your company struggles with a high cart abandonment rate, you’ll have to work on enhancing your user experience by removing blockers that lead to your customers abandoning their shopping carts. And for that, you will need to leverage qualitative and quantitative user research.
Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides secure, resizable compute capacity in the cloud. It is designed to make web-scale cloud computing easier for developers. Amazon EC2’s simple web service interface allows you to obtain and configure capacity with minimal friction. It provides you with complete control of your computing resources and lets you run on Amazon’s proven computing environment.
Earning customer loyalty is in the interest of both shareholders and management. Companies at the top of their industries in NPS or satisfaction rankings for 3+ years, grow revenues roughly 2.5x as fast as their industry peers and deliver 2-5x times the shareholder returns over the next 10 years. And here are 4 strategies that can help your company achieve consistent growth in customer value:.
Application Performance Monitoring (APM) is the process of setting SLAs for the various performance indicators of your applications along with monitoring and measuring those SLAs to provide the end-user experience that your company requires.
Here’s a myth that needs to be debunked – the cloud will take care of my performance problems! Our experience shows that cloud architecture usually introduces new layers of complexities that did not exist in the on-premises world. You need a modern AI-powered full stack monitoring solution to find the needle in the multi-layered haystack that is the cloud. Sometimes, it’s the cloud vendor who has to fix the issue.
Migrating to Broadcom’s next-generation DX APM will provide you with the benefits of a modern architecture, high scalability, and comprehensive observability. With its advanced capabilities, the platform can support your organization’s monitoring needs long into the future. For your convenience, below is a summary of frequently asked questions and answers on migrating to DX APM.
I recently talked with James Kao, Head of Engineering for APM at Broadcom. James leads the global development team to deliver the AIOps and application monitoring solutions that power the world's most successful businesses. He has had a diverse background in application development and monitoring across development, product management, and solution engineering roles over the last 20 years at both large enterprises and startups such as Oracle, ClearApp, and The Middleware Company.
As an update to.conf’s announcement of our continuous code profiling preview, we’re excited to share that today Splunk APM’s AlwaysOn Profiling is generally available for Java applications, included in APM with no additional cost. Here’s a quick walkthrough of the feature, and how you can get started now.
If you are trying to compare all of the best solutions for application performance monitoring and management you may have found that it can be highly complicated to compare all of the available observability tools whilst also trying to keep within a reasonable budget.
Scout APM, a leading provider of Application Performance Monitoring (APM), announced the release of Scout External Services Monitoring for Ruby, Python, and PHP applications on December 1, 2021. Scout APM provides developers, engineers, and application administrators software performance insights by delivering key web application performance metrics.
Customers no longer base their loyalty on price or product, but on the experience they receive. 86% of buyers are willing to pay more for a great customer experience (according to Super Office). So, to help you get started in actioning what your customers really need, here are 8 templates that address every part of the customer journey.
