PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

It's late at night, and your entire family is asleep. Suddenly, your monitoring tool sends out a critical alert. With ilert, you can get these alerts directly on your Apple Watch in a vibration-only mode. Check this video to learn how to enable notifications for your device.

The last year and a half has seen a massive uptake in using and building with #generativeAI, powered by large language models (LLMs). In this episode, we'll learn more about what it takes to deploy those LLMs into production with efficient and reliable monitoring and maintenance.

The real secret to mastering engineering operations is putting engineers in the driver's seat. On March 26th at 10 am, Chris Karper, Sr. Director of Engineering at MyFitnessPal, joins Chief Reliability Officer, Lee Atchison to discuss how MyFitnessPal is overcoming incidents by giving power back to the engineers. They'll explore how Chris has navigated MyFitnessPal through its technological advancements, growth of the team, and the maturity of its incident management program.

Recently, we introduced our very first VP of Engineering, Norberto Lopes, to incident.io. As with all of our new joiners, we thought it would be helpful for folks to get acquainted with who exactly he is! So in this episode of The Debrief, we'll do exactly that. We sat down with Norberto to ask about his background, what he was doing before incident.io, what motivated him to join the company, and a whole lot more.

Because digital services can experience thousands of changes per day, it’s critical to intelligently surface change information in a way that’s meaningful and actionable for resolvers. By presenting relevant changes within the context of an incident, resolvers can identify recently changed services, gain greater insight into potential root causes, and immediately take action to mitigate and resolve the issue. Let’s take a look at Change Management in xMatters.

ilert's maintenance windows feature allows users to schedule downtime for alert sources and services. This ensures that on-call responders won't receive alerts from alert sources during maintenance and service, and status page subscribers will be informed about planned and ongoing service maintenance. In this video, you will learn how to use this feature on ilert mobile app.

We're about to drop a major revamp to one of your most used Zenduty features. Get ready to experience scheduling like never before! Join our YouTube Premiere Live to see the new on-call schedules that'll make your on-call life smoother and better! P.S. Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.

This video showcases the new items included in the February 2024 release of SIGNL4. Including where the new items are located and how they function.

Eliminate digital event disruptions by leveraging AI, analytics, and workflows to automate and accelerate response times all the way to resolution. Only with xMatters.

Watch this brief introduction to learn how Statuspage can halt the flood of support requests during an incident with proactive customer communications.

Build more resilient systems with Cross-Incident Insights. Jeli helps organizations connect the dots between incidents to identify patterns across tools and teams and surface actionable recommendations for continuous improvement.

Check out Mattermost in action with this demo of using Playbooks to address a P1 incident raised by ServiceNow.

Everbridge xMatters automates workflows to eliminate business-impacting digital events, leveraging analytics, automation, and AI to improve response time and resolution. We keep digital businesses running, reducing the frequency, duration, and associated cost of critical service disruptions. Build operational resilience and automate all the way to resolution with Everbridge xMatters.

The Service Catalog lets you add and define your services to match your organization's infrastructure and architecture and then assign a group to take ownership of each service. This makes sure that when you identify the service at the root cause of an incident, there's no question about exactly who is responsible for that service.

PagerDuty Incident Management drives accountability with automated workflows and guided remediation, ensuring clear communication and action at all phases of the incident lifecycle.

Today, incident management is a core part of organizations, both big and small. But what if you don't have an established incident management program, where do you start? Or what if you already have a program, but you're looking to optimize it a bit? Where do you start in that case? Consider another situation: What if you're an established organization with years of incident management experience—what are some things that you can do to take things to the next level?

Join us for an exclusive webinar designed for IT Operations leaders, SREs, DevOps & software engineering leaders, featuring Jim Gochee, CEO of Blameless, Ken Gavranovic, COO of Blameless, and Nick Mason, Principal Sales Engineer at Blameless. Uncover the technical scaffolding essential to propel your incident management strategy forward, faster. Dive deep into the core technical components vital for a robust incident response framework, and discover firsthand how Generative AI can dramatically save hours for your team during critical incidents.

This is on-call as it should be. The secret's out. The world can finally know. incident.io On-call is here. Naturally, a lot of you may be wondering: why and why now. So to help answer those questions, we sat down with Chris and Pete, two of our co-founders here at incident.io to get a bit of background on this project: This episode will not only get you excited about this huge week, it'll get you pumped for what's ahead for on-call.

🔍 Unlock the secrets behind IT incidents with our latest video, "The Usual Suspects of IT Incidents and Why Status Pages Help"! 🚀 In the fast-paced world of technology, encountering IT incidents is inevitable. Join us on this insightful journey as we delve into the common culprits behind these disruptions and explore why having a robust status page is the key to maintaining transparency and efficiency.

👋 Say Goodbye to Alert Noise with a Status Page! 🚨 Tired of being bombarded by endless alert noises whenever a system goes down? Look no further! In this video, we're diving deep into the world of status pages and how they can be your ultimate savior in managing and mitigating alert overload.

What do new requirements to document and disclose security compliance mean for organizations? In this episode, we'll sit down with Andrés Vega, Technical Leader for the Security Technical Advisory Group at the Cloud Native Computing Foundation to hear about what's changed... and what's always been a good idea.

We started with Response to help with coordination and communication, then we launched Status Pages to keep internal and external stakeholders up to date. Today, we’re delighted to announce the final piece of the puzzle: On-call.

In this snippet, we explain what a software bug is. You can read more about this in our blog post—Incident vs bug.

In this snippet, Rob explains exactly what our latest Suggested Follow-ups feature is all about.

In this snippet, Rob explains why product spec sheets for AI builds are very different from everyday projects.

Noting follow-up actions is really important at the end of the incident response process. The problem is that it can be really easy to overlook certain actions or forget to do them entirely. With Suggested Follow-ups, this is now a thing of the past. In this episode, you'll hear from Rob, the project lead for our latest Suggested Follow-ups feature, to get a peek behind the curtain.

Want to deliver better customer experiences and meet your SLAs? PagerDuty for Customer Service Operations helps organizations connect the right teams at the right time, address urgent tickets, efficiently scale their 24-7 customer support model, and enhance cross-functional collaboration.

Looking for greater innovation velocity, improved operational efficiency, and better customer experiences? Learn how event-driven automation uses AI and ML to power major incident workflows end-to-end.

Learn tactics to keep your business running smoothly in the face of IT outages.

Brandon Alberd, Public Safety Notifications Coordinator for the state of Texas Department of Public Safety, explains how Everbridge streamlines communications when the DPS activates its Emergency Operations Center during a critical incident.

Not all incidents are created equal. How do you handle major incidents so that they don't spiral into a chaotic mess, incinerating productivity across too many teams? How do you prevent major incidents and learn from the ones you've had? "Major Incident Management" has been a practice for a long time, but as companies depend even more on digital services and revenue channels, while trying to do more with the same or less, something has to change.