The ITIL definition of an incident is “an unplanned interruption to or a reduction in quality of an IT Service or unavailability of the service”. An incident could be caused by an asset that is not functioning properly or a network failure, or a human error.
Raise your hand if you enjoy being kicked out of the application you were working on for an unexpected security patch! No one? We can wait … Really, no one? Okay, we figured. And we’re not surprised. Jamie Whalen, host of the Everywhere Workplace Podcast, recently sat down with Steve Brasen, Research Director for Enterprise Management Associates, to talk about the perceived conflict between Digital Employee Experience (DEX) and security.
Mobile device management – it’s been part of your operational technology portfolio for a long time. You’ve been using it for years – or maybe decades – to stage device configurations, push software updates and more. You might be using our Ivanti Avalanche MDM solution to manage your rugged mobile deployments. The device, OS and app management capabilities remain at the center of your mobility management program, and that isn’t going to change.
Stable network connections are your business’s lifeline. Vital elements of your modern workplace—such as hybrid working, SaaS application usage, and online collaboration—depend on good network performance, contributing to employee productivity and satisfaction. But when network problems started to escalate for one of our customers, they realized they needed to look beyond their traditional network performance monitoring tools to solve the issue.
When IT budgets are tight—and they almost always are—pressure comes down to cut costs, streamline technology stacks, and overall do more with less. And when a recession hits, you’re going to see your budget get slashed—unless you can transform your IT department from a cost center to a strategic partner in recession planning and cost efficiency.
In 2004, a joint initiative of the US Department of Homeland Security and the National Cybersecurity Alliance declared October National Cybersecurity Awareness Month to help raise awareness of the best practices to remain safe while working online. Vigilance enables us to maintain privacy and productivity for our own sake and for the organizations we may work for.
Forward-thinking organizations prioritize innovation—and for good reason. “It’s never been clearer that those who embrace a culture of innovation and digital transformation are going to have the best chance to thrive,” notes ServiceNow Chief Strategy Officer Nick Tzitzon, guest editor of the Fall 2022 Workflow Quarterly. Research by ServiceNow and ThoughtLab confirms this insight.
It’s that time of the year again and peak season 2022 feels different. With supply chains and global economies in flux, businesses have a lot to consider. Shipping woes are subsiding in many areas – consider that a year ago, the queue at the Port of Long Beach, California was approaching a peak of 110 vessels, down to eight freighters in September of this year. East coast ports in the US and others around the globe are seeing rising tides.
Laws vary by state. That’s expected. Fairbanks, Alaska, enacted a law prohibiting the provision of alcoholic beverages to moose, so don’t even think about it. In a part of Washington State, good luck trying to kill Bigfoot. (Not because Bigfoot doesn’t exist, but specifically because it’s illegal per a 1969 law.) But what happens when state-specific regulations are used to address a topic that transcends geographic boundaries like, say, the internet?
Have you met anyone in your organization who likes the budgeting process? Probably not. Business areas don’t like to get stuck with allocations granted from guessing the amounts they’ll need long before a solid plan is in place. The finance department gets blamed when the business areas don’t get what they want. Executives dislike the infighting and arguments that result when people seek funding for projects that only somewhat align with the organization’s goals.
The ‘last mile’ is a term used in the logistics and telecommunications industry to characterize the obstacles businesses face trying to deliver products to customers during the very last part of their supply chain. You might have a world-class infrastructure, high-end technology, and the most sophisticated processes and skilled resources, but if your product doesn’t reach the customer at the right time and place, your business suffers.
Financial companies have lots of assets that are valuable and these assets such as laptops, mobiles etc. contain crucial information that is crucial for business continuity and for maintaining SLAs and TATs. Not too surprisingly, even financial sector entities such as banking institutions, lending services, brokerage firms face several issues due to mismanagement of assets. As a result, they suffer from asset misplacement, asset theft, decreased productivity, and unknown asset movement.
Employees are constantly bombarded with pings, bells, and dings announcing texts, chats, and emails—even at night and on weekends. Originally designed to help us, these notifications have become a distracting barrage that's hurting our ears, thought processes, and collective productivity. Delivering a better employee experience offers a competitive advantage. The time is right for a more effective, AI-driven, human-sensitive smart assistant that boosts employee productivity: a nudge engine.
Alloy Software Inc. today unveils a brand-new mobile experience for end-users of its Alloy Navigator ITAM/ITSM suite. The new app offers mobile users the ability to report issues and track their progress, request services from the IT team, search for answers in the knowledge base, reserve equipment for temporary use, and more.
You’ve probably heard the terms ITIL and ITSM, but the distinction between the two can be a little unclear. Throw incident management into the mix, and the whole thing can feel pretty confusing. This article aims to explain what they are, the differences between the three, and importantly how they fit together. First, let’s establish what each of the terms actually mean.
The pandemic has forever changed the workplace, especially for my support and product success team at ServiceNow. One thing that hasn’t changed is our commitment to operational excellence, which starts with a great employee experience. My goal is to improve employee satisfaction for our technical support engineers (TSEs). If our TSEs are satisfied, then our customers reap the benefits. When TSEs feel valued and appreciated, they build greater trust with customers.
FMCD Sector is one of India’s largest growing sectors. The rate at which it has been growing is tremendous and with that comes a different set of hurdles for the industry, if we try to summarize them it can be a low level of management and increasing competition. FMCD Sector is the one which always grows up, as the consumers for Packed foods at relatively low costs attract the consumers.
In our quest to make the world work better for everyone, ServiceNow updates the Now Platform every six months. To pull that off, we’re constantly working on many innovations. Our latest Tokyo release introduced scores of new solutions and modules to boost productivity, accelerate value, and ramp up organizational trust. Bringing those innovations together and ensuring they’re aligned with customer needs is a mindful and purpose-driven undertaking.
Asset auditing is usually a long procedure especially when an organization has lots of assets. It becomes more hectic when you know some assets such as vehicles are in different locations and some vehicles are out making deliveries to clients. That is why it is important to plan asset audits in a way so that you have assets available at the time of audit. However, it is not simple as it seems that is why auditing is a complicated procedure!
It’s Cybersecurity Awareness Month. For a CIO, this is like the holidays, and there’s lots to celebrate and lots to do. By reading this, you’re helping me check something off my list: I want everyone in the IT and security landscape to know how these two teams can work together for a more efficient, productive and secure enterprise. To those outside the departments, IT and security teams are often conflated.
Every enterprise needs to look at the assets to supervise and see which ones are available for allotment and which one need to be managed, all this is done for better results throughout the enterprise. Management of these assets has a direct relationship with the growth of any enterprise. It is very important to keep a good track of all the vital information of the asset.
Alloy Software released a new cumulative update to the Alloy Software ITSM/ITAM platform. This update (2022.1.1) includes quality improvements, improves stability, and resolves a number of issues reported in earlier versions. The update involves Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise.
In the past three years (post-covid-19), we have seen a major decline in manual processing. Technology is on a boom, there is a major shift in how work was previously done and the way it is done now. If we talk about Financial Institutions, there is a major shift in how the tasks are now performed. Previously they used to rely on their employees for Asset Tracking and Management as they did not have a lot to focus on.
Managing technology services and operations can be like trying to jockey around road hazards in a vehicle that doesn’t have all the features you need for the drive. Just as your navigation technology helps keep your journey on track, full visibility into IT issues is vital. That’s what automated service operations offers. When different teams use different tools with different views of data, it can be a struggle to see if there’s a problem.
Today, I’d like to tell you about a new community-contributed integration that connects Honeycomb to your ServiceNow workflows. My new integration reimagines what’s possible when connecting observability tools with ITSM systems. This post explains how it works and how to get started with it.
Workday is a cloud-native solution for enterprise management. With its multitenant architecture, which supports a wide range of integrations and enables centralized administration of multiple Workday instances (i.e., tenants), Workday provides a unitary framework for managing human resources, financials, payroll, recruiting, analytics, and more. Along with Workday’s cloud-based delivery model, this multifaceted support offers flexibility that can be critical at enterprise scale.
Digitalization is a strategic business objective in 80% of organizations, according to OCEG research sponsored by ServiceNow. Digitalization can have a significant impact on all areas of business, from risk and service operations to customer service. No matter where your organization is in its digital transformation journey, here are four resources that can help.
Okay, I’ll admit it – I probably get more excited for Cybersecurity Awareness Month than most people. It’s a professional hazard. It has been 18 years since the first Cybersecurity Awareness Month, but this one feelsparticularly important.
There is a very major change in the way organizations work now. Previously their work was not technology oriented but now with this rapidly changing environment they are making their way through technology and that allows them to stand out and act in a way that they never thought that they will. Now that the scenario has already changed enough the technologies that came up to track the assets are backed by tracking software.
