Does anyone really enjoy being on-call? That looming dread over what could go wrong? The alarms in the middle of the night when everything does in fact go wrong? Of course not! But that doesn’t mean on-call shifts need to be a giant bundle of anxiety and exhaustion. This is something near and dear to our hearts at Grafana Labs, since the majority of our engineers participate in on-call shifts.

Data has become the lifeblood of businesses, empowering organizations to make more informed decisions, drive innovation, and gain a competitive edge. McKinsey touts the benefits of adopting data-supported capabilities, referring to the various ways data is utilized to enable and enhance the functioning of an organization.

Operational efficiency is as critical within the IT and engineering teams as any other part of the business. Automating repetitive tasks and reducing escalations within and to these teams is of immense value. While automation saves time and boosts productivity, the complexity of developing automation can be a limiting factor and bottleneck. Generative AI is a paradigm shift here, in that it brings consumer-style simplicity to assisting in the development of enterprise-grade automation.

Gartner recently published its Hype Cycle for Site Reliability Engineering, 2023, (July 2023) report. OnPage was inspired by this report to share its prediction about the future of site reliability engineering. In this blog, OnPage will review evolutionary tools that can improve site reliability engineering practices.

Grafana Incident, the powerful incident response tool that is part of the Grafana IRM suite in Grafana Cloud, comes with a range of integrations out of the box, including Zoom and Google Meet spaces, GitHub and JIRA issues, and even a Google Doc template for post-incident review documents. One of the key features in Grafana Incident is the chatbot integration, which previously only supported Slack.

There isn’t a boardroom today that isn’t asking what AI and generative AI in application can help drive efficiency and accelerate their business. For organizations looking to capitalize on ML and automation to improve their efficiency during incidents, AIOps is a tangible, proven application thatproves to be an exciting opportunity for ITOps teams. As we’ve seen across market landscape evaluations, there are a number of ways that solutions can be implemented.

In the ever-evolving world of software development, incidents are bound to happen. Whether it's an unexpected server crash, a critical bug impacting user experience, or a security breach, handling incidents swiftly and effectively is crucial for maintaining a seamless user experience and preserving business reputation. That's where incident response tools come in — to help you automate, document, communicate, and mitigate.

In my last blog post, I wrote about the explicit costs of incidents — the ones you can easily track based on dollars lost. But the cost of incidents goes beyond the time spent resolving them. While we’re spending our time managing incidents (that includes mitigating and retrospectives), we’re incurring a large opportunity cost in terms of releasing the next big thing.

Our August update brings the ability to export shift scheduling from SIGNL4 to other calendar apps. In addition, video attachments are now supported for Signls. As always, all the details are in this blog article.

It is time to sum up the product updates that we introduced during summer 2023. As always, our focus has been on minimizing limitations in the incident response process and accelerating the workflow from acknowledgment to resolution. We invite you to contribute to the ilert roadmap by submitting your feature and improvement ideas here.

Let’s be honest. When you see an alert pop up on your phone, you aren’t thinking “according to section 12 of our most recent SRE handbook used at training 6 months ago I need to keep in mind who should be Incident Commander and who should be Ops Lead”. You’re an engineer at heart.

The OnPage team is pleased to inform you that we’ve been acknowledged in the Gartner® Hype Cycle™ for Real-Time Health System Technologies, 2023 report, as a Sample Vendor in the Clinical Communication and Collaboration category. As per the Gartner report, “This Hype Cycle includes technologies pivotal to the real-time health system vision.

With the acceleration of cloud and digital transformation initiatives, enterprises are under pressure to adopt more agile, DevOps practices to be responsive to the business. But the increased complexity of digital systems and reliance on digital business only makes the cost of incidents more expensive.

In the dynamic landscape of IT operations, incidents are bound to occur. Incident management is a structured and proactive approach to address and resolve these unexpected events promptly and effectively. It forms a crucial component of IT service management (ITSM), ensuring smooth operations and minimizing the impact of incidents on an organization’s productivity and customer experience.

Understanding what's happening within your systems is a necessity. Have you ever wondered how experts keep an eye on systems to make sure everything's running smoothly? That's where observability tools come in! Observability tools are like helpers that give you a peek inside your tech. In this blog, we will talk about observability tools and how they can be used in different situations so it's easier for you to choose the right one for your organization.

While most of the world knows us for on-call management, we’ve been hard at work expanding the PagerDuty Operations Cloud to other areas like AIOps, Process Automation and Customer Service Operations (CSOps). Underscoring our commitment to redefining digital operations management for our customers, our commitment to R&D and delivering the best products and platform has resulted in PagerDuty being recognized in 12 distinct 2023 Gartner Hype Cycle reports across nine unique categories.

A cold fact of SaaS Life™ is that you can’t make money when your product or website doesn’t work — and those lost dollars add up fast. Downtime, SLA breach paybacks, compliance fines, and other explicit costs are the easiest to quantify and they’re what most people think of when they think about incidents.

Each year, more than 296 million packages are shipped around the world via DHL and their premium service, Time Definite International. And at DHL Express Switzerland, a local unit of the international logistics and shipping company, the IT team provides solutions for tracking customs clearance progress, analytics, mobile and optical character recognition (OCR) scanning, and warehouse management on every package that moves through Switzerland.

CloudOps, or Cloud Operations, is quickly becoming the standard for managing IT operations in the cloud computing ecosystem. By transforming traditional IT operations to harness the full potential of the cloud, businesses are experiencing greater automation, collaboration, agility, and resilience. This article is a deep dive into the concept of CloudOps, its core components, the advantages it offers, and the steps necessary to implement it effectively within an organization.

Very few SaaS products exist completely independently. Between cloud service providers, payment processors, content delivery networks, and more, chances are you rely on external systems to keep your product working. When these systems fail, it can leave you feeling pretty helpless. In some cases you might have fallback options, but oftentimes all you can do is wait for recovery and clean up the fallout.

Writing a public postmortem regarding an outage is essential to maintaining transparency and accountability when things go wrong in a service or system. The purpose of writing a postmortem is to analyze and document an incident or event that has occurred, usually with a focus on identifying its root causes, understanding what went wrong, and outlining steps to prevent similar issues from happening in the future.

We are excited to announce that we have raised a $12M round of financing led by Renegade Partners with participation from Google Gradient Ventures (Google’s AI-focused venture fund) and XYZ Ventures. This brings our total funding to date to $15.2M ($20M CAD) alongside our other existing investors Y Combinator and 8VC.

🎵 Gotta give the people, give the people what they want! 🎵 You've been asking. And we've been listening. Over the past few weeks, we've been shipping frequently requested features to help you bring your incident management to the next level. It may be the dog days of summer, but let's ignore that, yeah? Just take a look at this recent changelog. Note that this is the biggest one we've ever published.

Gartner recently published its Hype Cycle for Site Reliability Engineering, 2023, report. This blog reviews the future of site reliability engineering based on Gartner’s Hype Cycle. Additionally, the OnPage team is pleased that Gartner mentioned OnPage as a sample vendor in the Automated Incident Response category.

Recently in our Better Incidents Slack channel, there’s been some chatter around how people structure dedicated incident commanders at their company: distributed or centralized. The way I see it, there are two types of commanders: the temporary, distributed role — a hat that an on-call engineer or an engineering manager puts on during an incident. Then there’s the centralized, full-time role, where someone is the designated incident commander (or one of a few) for all incidents.

AI has revolutionized the way we engage online in 2023. From Chat GPT and AI Art Generators to healthcare, finance, and business, you can hardly read the news without reading the latest proclamation of how AI is poised to change every aspect of our lives. AI has brought fundamental changes to how we live and work, and we’re still scrambling to understand the impacts of these changes. Especially where their work is concerned, change can be difficult for people to embrace.

As the post-pandemic world finds its footing again, a resilient spirit drives the revival, propelling businesses to embrace a new era of technological innovation. Notably, IT teams are swiftly adopting the digital transformation of their processes, particularly in incident response. From virtual collaboration tools and remote IT support to automated incident management, teams have found innovative ways to ensure seamless business continuity while delivering IT services with minimum downtimes.

Any organization that’s keeping up with today’s sharp rise in business demands (or better yet, getting ahead of the game) is doing so by getting innovative and jumping at the chance to do things differently. They’re not relying on the old ways or trying to use their existing toolbox. Instead, organizations are looking to the newest technologies and means of adding efficiency to as many day-to-day functions as possible.

For enterprise businesses, a lot is riding on the efficiency of their incident response. These organizations have large customer bases, complex products, and many incidents. They also have loads of incident responders across various roles, making it difficult to coordinate internally.

Every day, BigPanda is transforming the way our customers operate. Our advanced AIOps technology redefines incident management, prevents service disruptions, and elevates customer satisfaction – and I couldn’t be more thrilled to see industry experts take notice. I’m particularly proud to see BigPanda mentioned in nine of the highly esteemed 2023 Gartner Hype Cycle reports.

Creating just any infrastructure on Kubernetes is not enough. There are so many basic configurations you could apply and create the infrastructure for your application for the time being and it might work just fine. The incident responses won’t always remain 100% reliable. You will run into newer potholes, and that’s okay.

Personalized Service Health sends custom granular alerts about Google Cloud service disruptions, and integrates with incident management tooling.

Progress often accompanies unforeseen challenges and mishaps in organizations. Traditionally, these setbacks resulted in pointing fingers, hindering progress, and creating a negative work atmosphere. However, a "Blameless Postmortems" approach transforms how organizations respond to failure. In this blog, we will delve into the importance of cultivating a blameless postrmortem culture when faced with setbacks.

Transnetyx is an automated genotyping company dedicated to providing biomedical researchers with faster, easier, and more accurate results worldwide.

When we launched incident.io Status Pages a few months ago, we stressed the importance of communicating clearly with your customers about ongoing issues. To help with this, we spent a lot of time carefully designing a status page that’s easy to understand for everyone - whether they come from a technical background, work in a different area, or just want to get on with their day.