Operations | Monitoring | ITSM | DevOps | Cloud

Can enterprises move fast without breaking IT?

In one of our recent webinars we discussed a challenge in digital transformation that is top of mind for many IT Ops leaders: how to actually transform with the least amount of pain… No matter how tired people are of the term “digital transformation”, it still represents an imperative strategy for enterprises wishing to survive in today’s dynamic business environment, let alone see growth and increased market value.

Dispelling 7 SLA Myths That Keep Your DevOps Awake at Night

DevOps fits this odd niche between development and oversight. Like any “Wild West” type of position, pretty much anything goes. Your job is to think of everything including the stuff you haven’t thought of yet. You make the rules, and as long as the lights are on you’re considered a success. But alongside that freedom come the rumors and SLA myths that inspire such dread that you write them off as jokes.

AlertOps Expert Guidance

At AlertOps, we believe our job doesn’t end when you complete the procurement of our software service. It has just begun, our support team is only a call, email or chat away, to guide you toward your goal. Our Customer Success team will also be in constant touch, helping you with your issues at hand, guiding you on your usage patterns, recommending any under-leveraged options and highlighting new features and service that we rolled out.

Cross Company manages IT efficiently using OpManager's push notifications and email alerts

Customer stories are one of the best ways for users to get to know a solution or tool and learn how it can solve their problems. By sharing some of our customers’ OpManager success stories, we aim to help new users and evaluators understand our solution and its wide range of functions. Let’s take a look at how Cross Company used OpManager. Founded in 1954, Cross Company is a 100 percent employee-owned engineering and automation services company.

AlertOps Automation

AlertOps is built for today’s fast paced enterprise. Managing an incident can many times be a chaotic time, so a streamlined workflow, that automatically routes to the next step in your business process, helps resolve the issue at hand quickly. End to end automated workflows, aided by rules engine, allow you to optimize your processes and manage tasks efficiently.

AlertOps Flexibility

We believe that our customers should not have to make compromises in their business process to implement and use AlertOps. AlertOps offers total flexibility, meaning it is highly configurable, legitimately addressing your pain points. One of our core tenets, that we use from our ideation stage of our product roadmap, thinking through the various design aspect to allow the maximum flexibility for the user to configure the software to their needs.

February 2021 Update: Copy duty slots, password change and 2-way integration with ServiceNow and Checkmk

With our February 2021 update, we have added more features to our account management portal. We’ve now added a copy mode to the duty and shift calendar providing an even better shift and duty scheduling experience. You can now also monitor your personal profile and change your password in the account portal. We have now also added 2-way integration capabilities for ServiceNow and Checkmk.

Alert Escalation in Enterprise Alert

Enterprise Alert® is the leading enterprise-class software for automated, targeted, and traceable alerting. But what does “escalation” mean in this case? In the course of my work, be it with new customers, existing customers or even prospects, I repeatedly find that the term escalation is often defined very differently. Therefore, I would like to clarify in the context of this blog what we mean by escalation.