Operations | Monitoring | ITSM | DevOps | Cloud

BMC Remedyforce Plugin for Pandora FMS

There are more than eight hundred pages of documentation for Pandora FMS. The science – and art, I think – of monitoring is very extensive. The needs of a large company are different from those of a medium or small organization. But even two large companies are not the same and their needs may be totally different.

Uniting Tracing and Logs With OpenTelemetry Span Events

The current landscape of what our customers are dealing with in monitoring and observability can be a bit of a mess. For one thing, there are varying expectations and implementations when it comes to observability data. For another, most customers have to lean on a hodgepodge of tools that might blend open source and proprietary, require extensive onboarding as team members have to learn which tools are used for what, and have a steep learning curve in general.

Anodot vs. Datadog: The Breakdown

We are often asked what’s the difference between Anodot and Datadog. Since both platforms monitor data at scale, using machine learning to detect anomalies and incidents, the differentiation might be unclear. So we’re using the real estate here to quickly clarify what each platform is built for, and why – despite some overlaps in features – these are two fundamentally different creatures.

A Day in the Life: Intelligent Observability at Work with a Super SRE

After we’d fixed Aparna’s network issue, James came to see me at my desk. Masks on, socially distanced and all that, but it was nice to have some face-to-face time. James is cool – that dry British humor and not your classic IT Ops dude. He’s been here forever and mentored me when the CIO, Charlie, hired me as the first SRE here a year or so ago. I lucked out really.

AWS CloudWatch alerts vs. Dashbird alerts

In the 21st century, it’s quite easy to manipulate machines and computers. Our worries are no longer if something is doable, but if something can be perfected. Therefore, we mostly search for new ideas and ways to make our work impeccable. For example, if you’re using a particular software and you realize that the software is excellent, but it could be better in some ways that would allow you to work even faster, you’ll explore the alternatives.

What Is the OSI Model?

As an IT professional, chances are you’ve come across the phrase Please Do Not Throw Sausage Pizza Away while hearing about protocols, network design, and implementation issues. How about Or Please Do Not Touch Steve’s Pet Alligator? If these ring a bell then you’re on the right track: These are smart memory aids linked to the seven layers of the Open System Interconnection (OSI) model.

Introduction to Giraffe

Giraffe is InfluxData’s graphing library, built to use and graph the data coming from InfluxData’s time series database, InfluxDB. Yes, there are other graphing libraries available; but ours is the only one purpose-built to graph line protocol without having to convert it. Plus, we have lots of great features, like legends and colorization, without much configuration. So, how to get started?

Adding Rich Content to Alerts, Work Orders or Service Requests

When you send alerts, work orders or service requests to your workers in the field, on the shop floor or campus it is essential to provide them with all relevant information necessary to solve the task. This prevents misunderstandings, avoids waste work, time for searching information and thus increases productivity and facilities an effective, timely incident resolution.