PagerDuty

San Francisco, CA, USA
2009
  |  By PagerDuty
Spending on IT Operations projected to rise in 2024 with focus on security, cloud infrastructure and automation.
  |  By Leigh Shevchik
Organizations must balance the day-to-day needs of the business with large-scale, long-term digital transformation as they continue to modernize their operations in service of growth. For our 2024 State of Digital Operations Report, we asked over 300 technical and business leaders at US-based Enterprise and upper Mid-Market companies about the challenges to their business and the initiatives they are prioritizing this year.
  |  By Hannah Culver
Organizations looking to win the market and drive great customer experiences need to deliver on the promise of exceptional service, meaning fewer interruptions and faster resolution. This can be done by embedding automation across the incident management lifecycle for major incidents, and bringing in humans where it makes sense.
  |  By Leigh Shevchik
As we reach the end of our blog series on the occurrences in 2023 from the fourth installment of our blog series, Restore: Repair vs. Root Cause, the unavoidable truth is that incidents are a universal challenge for organisations, regardless of their scale or field. In the APAC region, there’s a noticeable increase in regulatory bodies imposing strict penalties on major companies for service failures.
  |  By David Ridge
As our exploration of 2023 continues from the third-part of our blog series, Dismantling Knowledge Silos, one undeniable fact persists: Incidents are an unavoidable reality for organisations, irrespective of their industry or size. Recent APAC trends show that regulatory bodies are cracking down harder on large corporations for poor service delivery, imposing harsh penalties as a result of the negative consequences.
  |  By David Ridge
As our exploration through 2023 continues from the second blog segment, “Mobilise: From Signal to Action”, one undeniable fact persists: Incidents are an unavoidable reality for organisations, irrespective of their industry or size. In the APAC region, a surge in regulatory enforcement has been observed against large corporations failing to meet service standards, resulting in severe penalties.
  |  By Inga Weizman
We live in an always-on world, where things move fast and break often. Building stronger resilience is critical for operational efficiency and delivering great customer experiences. CIOs have heavily invested in ITSM solutions, but a centralized, queued approach is no longer meeting the needs of modern organizations when it comes to critical, customer-impacting issues.
  |  By Justyn Roberts
This blog was co-authored by Justyn Roberts, Senior Solutions Consultant, PagerDuty Automation has become an integral piece in business practices of the modern organization. Oftentimes when folks hear “automation,” they think of it as a means to remove the manual aspect of the work and speed up the process; however, what lacks the spotlight is the value and return automation can offer to an organization, a team, or even just one specific process.
  |  By David Ridge
Continuing our series on 2023 learnings from APAC, it’s increasingly evident that incidents in organisations are not a matter of ‘if’ but ‘when,’ regardless of their size or industry. Recently, the APAC region has been witnessing regulatory bodies taking stricter actions against major companies for subpar services, leading to substantial penalties.
  |  By Xenda Amici
Being on-call isn’t likely to be the most enjoyable aspect of a job. In fact, there might be a certain level of stress and fear around engineering teams about going on call: maybe the page will be missed, or maybe a page will come in at 2am and require troubleshooting a production issue for hours.
  |  By PagerDuty
We'll explore how to distribute PagerDuty configuration between multiple repositories leveraging Terraform Remote State feature. You will be able to access the code written during this Terraform Time episode in the following Github repository.
  |  By PagerDuty
Event-driven automation is a set to be a 2024 buzzword, but what does it actually mean and how can teams benefit from it today? Join us for a panel with PagerDuty's product team to hear industry insights, tips and tricks, and what our customers have to say about this ground-breaking initiative.
  |  By PagerDuty
The incident is resolved. The service is restored. Now what? To dig into how teams can learn from incidents and improve resiliency, this episode has author of "Chaos Engineering" (O'Reilly), creator of the "Learning From Incidents" community, and founder of Jeli.io (recently acquired by PagerDuty), the one, the only, Nora Jones.
  |  By PagerDuty
Join us as we kick off the year with our leaders discussing their 2024 predictions. Automation and generative AI will continue to play a big role in everything a CIO and CISO does, so come and learn from PagerDuty’s CIO, Eric Johnson and CISO, Heather Hinton, about their top predictions for 2024 and how to best adopt automation and generative AI into your department’s strategies.
  |  By PagerDuty
Let's open this new year talking about setting up PagerDuty via Terraform and couple of announcements. As We've been doing lately all the Terraform code written during this episode will be available in the following Github repository.
  |  By PagerDuty
Chat with the PagerDuty Process Automation product management team. Join us to learn more about what's new in the new major release - 5.0 - and what's coming for automation!
  |  By PagerDuty
With limited error budgets and low user tolerance for maintenance window, the ability to execute routine updates without a maintenance window is an increasingly important socio-technical capability. Hear from Todd Whitney, who recently spoke at HashiConf about how PagerDuty performs updates while upholding its promise to customers of taking zero maintenance windows.
  |  By PagerDuty
'Tis the season to reflect back on the year! Join the PagerDuty Advocacy team for a look back at a busy year of live streaming.
  |  By PagerDuty
In the December edition of What's New in the PagerDuty Operations Cloud Demo Roundup, we'll see a flurry of new capabilities in action that accelerate and automate an unplanned incident.
  |  By PagerDuty
Even with the best monitoring in the world, some customer-impacting issues still go undetected and are ultimately reported by customers. In this episode, we'll hear from PagerDuty's Senior Director of Global Support, Arturo Suarez Martin, about the journey that PagerDuty has been on to tighten feedback loops between Customer Support and Engineering and mitigate the risk of poor customer experiences.
  |  By PagerDuty
To meet the rising demands of customers, organizations are being forced to scale their operations in ways that introduce additional complexity and chaos. More people are involved in operations and in incident response, across an ever-increasing mix of systems, applications, tools, and layers of abstraction, resulting in more and more risk to the business.
  |  By PagerDuty
Given the speed at which technology and consumer expectations are changing, there are now significant gaps in existing ITSM approaches. As a result, ITSM and ITIL processes need to be modernized to address needs around integrating legacy processes and tools, to create workflows that are built around people to maximize flexibility and ease of use.
  |  By PagerDuty
This study reviewed a combination of notification statistics and their impact on the well-being and work-life balance of human responders to help answer this question: When does on-call pain lead to employee attrition and how can it be avoided?
  |  By PagerDuty
When your monitoring systems generate too many issues that require your attention, your organization starts to suffer from the phenomenon known as alert fatigue. Once alert fatigue sets in, it impacts the services you deliver to employees and customers. Teams become desensitized to alerts, which can cause them to miss critical notifications.
  |  By PagerDuty
In this e-book, we introduce a new approach to AIOps that eliminates silos between event and incident management, has helped customers reduce noise on average by 98%, and supports both centralized and distributed workflows in harmony.
  |  By PagerDuty
Organizations today require disruption in security management, which means not only modernizing security tools and best practices, but also involving more stakeholders in security ops, streamlining communication about security incidents, and coordinating responses efficiently and rapidly. It means embracing SecOps, a new approach to security management.
  |  By PagerDuty
DevOps best practices can benefit all types of organizations, across all industries. Nearly half of enterprises have already begun adopting DevOps, and most of the remainder have plans to do so. If your org doesn't make the shift to DevOps, it risks being disrupted by others that achieve greater agility, automation, and communication.
  |  By PagerDuty
In order to continue pleasing your customers in today's rapidly changing digital landscape, you need to adapt your customer support operations to meet this new set of expectations. Instant responses, zero service disruptions, and multiple channels of engagement are the new normal for customer relations. Companies that fail to live up to these ideals risk losing customers and falling behind.
  |  By PagerDuty
How critical is incident resolution at your company? When the estimated cost of downtime is $7,900 a minute, how do you ensure you're setting yourself up for success with the right incident management solution?
  |  By PagerDuty
From POS systems to QR systems, building management, mobile devices, IoT, and more, retailers must deliver a seamless omnichannel experience to stay ahead of the competition. But are you equipped to provide reliable digital services while continuing to deliver innovation?

Enterprise-grade incident management that helps you orchestrate the ideal response to create better customer, employee, and business value.

Visualize every dimension of the customer experience with contextual insights and interactive applications, and optimize response orchestration and continuous development and delivery:

  • Event Intelligence: Understand the health and common context of disruptions across your entire infrastructure with actionable, time-series visualizations of correlated events.
  • Modern Incident Response: All teams get the same visibility for technical and business response orchestration, enabling better collaboration and rapid resolution.
  • Continuous Learning: Discover patterns in performance during build and in production for continuous delivery. View postmortem reports to analyze system efficiency and employee agility.