Santa Clara, CA, USA
Apr 18, 2019 | By ServiceNow Blog
I once came across a quote by Tim Huval, CHRO of Humana, on how ‘a good employee experience is one where each employee feels that they can fully be themselves, freely contributing their talents, bright ideas and energy, to support the organisation’s mission and success’. This quote echoes with what we are striving to achieve for our own employees at Thames Water. We want to create amazing experiences for our workforce and our 15 million customers and inspire them to become our lifelong advocates.
Apr 16, 2019 | By Paul Selby
When a customer contacts customer service, whatever channel they use or problem they have, they want fast answers. Most expect “now” service within 5 minutes of making contact online and say that valuing their time is the most important thing a company can do to provide good customer service.
Apr 15, 2019 | By ServiceNow Blog
They built it and showed it. Now it’s time to show it again – this time for money – on the big stage at Knowledge 2019. Buckle up finalists, it’s about to get real! We challenged entrepreneurs to unleash innovation on the Now Platform back in October – to take the platform into new workflows in white spaces where ServiceNow isn’t, to think strategically about how to leverage the platform for what it does best – creating digital workflows that unlock productivity and delivering great experiences.
Mar 15, 2019 | By Philip van der Wilt
As ServiceNow President and CEO John Donahoe has said, if all you have is ‘just’ a software platform, then that’s not enough to bring about digital transformation in real terms. For our customers now looking to take their businesses forward and reap the benefits of digital workflows, partners play an essential role in helping to re-engineer processes and ensure any given implementation is carried out in a high-quality manner.
Mar 12, 2019 | By Alex Osborne
65 per cent of civil servants think their existing IT infrastructure is partly to blame for holding back departments’ modernisation programmes. The head of the Government Digital Service (GDS) has warned that departments are guilty of prioritising policy requirements over infrastructure upgrades. The man on the street just wants seamless access to services at a fair cost to the taxpayer.
Sep 1, 2018 | By ServiceNow
Learn how today's CIOs deliver strategic IT while reducing costs, increasing agility and ensuring resources are deployed effectively.
Jan 31, 2019 | By ServiceNow
The Success Navigator saves you time and effort by quickly assessing your digital transformation readiness and providing clear recommendations on the prescriptive actions that can be taken to successfully achieve your business outcomes faster.