Operations | Monitoring | ITSM | DevOps | Cloud

In the course of your day as an SRE, or DevOps, or SysAdmin, your knowledge and expertise are in high demand. You can’t do every task every person in your org needs from you without the help of comprehensive automation. Automation can be tricky. Some systems aren’t built with automation in mind, but assume that a human being will be there to keep an eye on things and fix errors on the fly, and we can’t be everywhere when there’s too much to do. Plus, you want to provide access to automation for the right folks and keep a record of when the tools were used.

Your company’s “digital transformation” will be driven by new application designs and methods, new technology stacks, and new processes. To master it, and delivering next generation services through it, massively complex sets of signals and data need to be leveraged, processed, and acted on. Developers need integrated data and insights through that noise, while being able to leverage their tools of choice. All of this must be managed, even in spite of massive rates of change and innovation.

The Terraform PagerDuty provider is a plugin for Terraform that allows for the management of PagerDuty resources using HCL (HashiCorp Configuration Language). Manage your PagerDuty account with Infrastructure as Code. #infrastructureascode For more info on the PagerDuty provider for #Terraform, see the documentation on the Terraform Registry.

Learn about and see how PagerDuty, Salesforce Service Cloud, and Slack empower collaboration across your organization to accelerate time to resolution. Proactively improve customer satisfaction in real time and break down silos to connect customer service teams with engineering teams to address incidents quickly when seconds matter. Enjoy greater control when resolving issues and anticipating customers' needs through an incident command console that gives customer service agents and stakeholders instant updates on critical, customer-impacting issues.

PagerDuty's Zendesk Integration enhances communication between engineering and support teams by providing visibility to high-impact incidents via the PagerDuty Status Dashboard that is integrated into the Zendesk interface. Automate workflows for a fast-paced support team and provide the right level of information so they can interact knowledgeably with their customers while also reducing time and effort.

PagerDuty's new service profile enhancements allow you to better command and control incidents directly from the Service Profile. Now you can perform bulk actions on incidents like acknowledge or resolve, search by incident ID, add and view change integrations, browse resolved incidents, view related escalation policies from the service profile header, and more.

Learn more about PagerDuty's Collaboration Applications that help you streamline incident remediation. Enjoy these demos of our latest updates to our PagerDuty Slack and Microsoft Teams Applications including the Webhook Migration Tool, Stakeholder Updates, and Resolution Notes.

Learn about how you can speed up resolution times with Automated Diagnostics. Automate away as much manual toil as possible to increase team productivity so teams can work more productively. Learn about how teams across the organization can embrace workflows that help to diagnose and remediate incidents.

Learn how PagerDuty can help an organization manage incidents and get ahead of customer issues that occur with their product website. #IncidentResponse #CustomerSupport