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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

First PagerDuty Plugin for Backstage Community Meetup

Watch the first virtual meetup for the PagerDuty plugin for Backstage. This informal gathering is for plugin users and contributors. Learn why PagerDuty continues to invest in this open-source project, which aims to solve significant challenges for software development and engineering teams. Developer Advocate and project maintainer Tiago Barbosa presents success metrics, reviews the work accomplished so far, and discusses the future feature roadmap openly.

PagerDuty Community Live Demo Webinar: Mastering Change Events for Proactive Incident Management

Developer Advocate Mandi Walls and Solutions Consultant Taz Ishraque explore the power of Change Events in the PagerDuty Operations Cloud. Watch and learn: How PagerDuty's Change Events API and integrations streamline the transmission of critical updates How Change Correlations enhance incident triage How to accelerate incident resolutions, reduce context switching and help teams focus on innovative work instead of firefighting.

Clinical troubleshooting with Dan Slimmon

It’s no secret that teamwork is one of those things that, when done right, can make a world of a difference. So sometimes, when responding to a particularly complicated incident, it can be best to bring a team together to figure out what’s going on and work towards a fix. But it’s not enough to just jam a bunch of folks into a room and hope for the best. You need a framework in place to ensure that everyone stays focused, diagnoses the issue and resolves it as quickly as possible.

Navigating the Complexity of IT Operations: A Guide for Startups

Startups are the pioneers forging new paths and disrupting industries. At the heart of every startup's success lies its ability to navigate the complexities of IT operations effectively. In this blog, we delve into the intricacies of IT operations for startups, offering insights, strategies, and best practices to steer through the maze of technology with finesse.

The Importance of Rapid Incident Response

An Incident Response Plan prepares an organization to deal with a security breach or cyber-attack. It defines the procedures an organization should follow if it discovers a possible cyber-attack, enabling it to detect, contain, and resolve problems promptly. Organizations need an IR Plan to safeguard their data, networks, and services from harmful activity and equip their staff to behave strategically.

The Ultimate Guide To Incident Communication in 2024

In the digital realm, incidents such as service disruptions and security breaches are inevitable. Incidents affect your customers and stakeholders. Also, incidents pose significant challenges to IT, Ops, DevOps, and customer support teams. As we increasingly depend on digital tools and services, the demand for seamless performance escalates, highlighting the importance of effective incident communication.

What is clinical troubleshooting? #incidentmanagement #incidentresponse #sitereliabilityengineering

In this clip, Dan Slimmons explains what this clinical troubleshooting framework entails. It’s no secret that teamwork is one of those things that, when done right, can make a world of a difference. So sometimes, when responding to a particularly complicated incident, it can be best to bring a team together to figure out what’s going on and work towards a fix. But it’s not enough to just jam a bunch of folks into a room and hope for the best. You need a framework in place to ensure that everyone stays focused, diagnoses the issue and resolves it as quickly as possible.

Learning is an iterative process #incidentmanagement #incidentresponse #sitereliabilityengineering

In this clip, Viktor Stanchev explains why it's important to remember that learning is an iterative process. Whether you’re a seasoned vet when it comes to incident response, or just getting started out, it can be easy to fall into the trap of doing too much all at once. And it just makes sense. Incident response is one of those things that doesn’t have a single, perfect formula, so teams can be left doing a little bit of everything in an effort to get it right.