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April 2024

Beyond the Hype: Understanding the Real Value of AI for Service Providers

I recently wrote about how AI can support unified communications in the enterprise, but its applications are much broader than that, and communications service providers also have the opportunity to benefit. In a recent Gartner survey, 95% of telecom CIOs said they plan to implement AI/ML technologies by 2026 and 79% said they plan to increase their AI/ML investments.

Broadband Architecture for the Future

The pace of technological innovation, user demand, and the sophistication of new applications are all rapidly increasing. Will your network be able to keep up? If you build today, will the network support what your customers will require in 5 years? What about 10 years? Join us to discuss the latest developments in utilities-based middle-mile architecture and how you can confidently meet tomorrow's requirements. Learn how to create a customized and secure OT network while delivering high-revenue services to premium broadband customers.

AI + PSTN = Changing the UC Landscape

While last month’s Enterprise Connect 2024 (EC24) show seemed a bit light in terms of headline news, it did offer one high impact storyline around the integration of AI services with the PSTN. EC24 showcased the addition of AI services, including transcription and meeting minutes, to PSTN call using popular UC services (Teams, Zoom, Webex, Ring Central). While these have been in place for conference calls for almost a year, AI for one-to-one calls via the PSTN is new in 2024.