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The all-new Zia Code Generator for Custom Functions, powered by ChatGPT in ServiceDesk Plus Cloud

We are excited to unveil the all-new, Zia Code Generator for Custom Functions powered by ChatGPT, in the cloud version of ServiceDesk Plus! Service desk administrators can now accelerate their work by simply typing out their requirements and letting GenAI create the code for Custom Functions.

Unlocking Automation: A New IDC Report on Automation Standardization

Innovation in automation is transforming what’s possible in operational dynamics at an unprecedented pace. For modern enterprises, this shift is not just a technological evolution; it’s a strategic imperative. C-suite executives and boardrooms increasingly recognize the potential of technologies like GenAI as powerful tools for enhancing productivity, reducing risk, and optimizing costs.

The AI Advantage: How AI is Reshaping Software Development

Widespread adoption of Generative AI has infiltrated nearly every business sector. While tools like transcription and content creation are readily accessible to all, AI's transformative potential extends far deeper. Its influence on coding and software development raises profound questions about the future of this industry.

Enhancing Postmortem Reports with AI

Postmortem reports are essential in incident management, helping teams learn from past mistakes and prevent future issues. Traditionally, creating these reports was a slow, tedious process, requiring teams to gather data from multiple sources and piece together what happened. But with AI and Large Language Models (LLMs), this process can become faster, smarter, and much less of a headache.

The big ideas behind retrieval augmented generation

It’s 10:00 p.m. on a Sunday when my 9th grader bursts into my room in tears. She says she doesn’t understand anything about algebra and is doomed to fail. I jump into supermom mode only to discover I don’t remember anything about high school math. So, I do what any supermom does in 2024 and head to ChatGPT for help. These generative AI chatbots are amazing. I quickly get a detailed explanation of how to solve all her problems.

Introducing KlaudiaAI: Redefining Kubernetes Troubleshooting with the Power of AI

For years, AI in operations was plagued by noise—overwhelming alerts, false positives, and a lack of actionable insights. The tools available promised much, but often delivered little, leading to a loss of trust. However, with the groundbreaking work by platforms like OpenAI and the emergence of trustworthy AI tools like Copilot, the potential of AI in operations has never been nearer and clearer.

Why Reducing Scheduling Conflicts with AI is Essential for Small Businesses

Scheduling conflicts pose a significant challenge, often diminishing productivity, leading to customer dissatisfaction, and resulting in financial losses. Artificial Intelligence (AI) offers a robust solution to streamline scheduling and reduce conflicts, empowering small businesses to optimize their resources and concentrate on growth. This post discusses the necessity of avoiding schedule overlap with the help of AI and its relevance for small businesses.

Put Your Issue Detection and Response on Fast-Forward With GenAI

Most engineers will tell you this: Troubleshooting today feels like trying to find your way out of a wild jungle, in the middle of a storm, at night, while a countdown clock is running. In other words, it’s ambiguous, nerve-racking, and plain difficult. But should this be the norm?