Lightstep participates in AWS Distro for OpenTelemetry

As co-founders and active contributors to the OpenTelemetry project, Lightstep is excited to participate in the GA release of AWS Distro for OpenTelemetry (ADOT) for tracing for exporters supporting Java, .Net, Python, Go, and JavaScript. AWS has validated Lightstep's use of the ADOT OTLP Exporter, OpenTelemetry's native protocol, to send telemetry to Lightstep without requiring any custom plugins or integrations.


Heisenbugs 101: Guide to Resolving Heisenbugs

Welcome fellow developer, I can see you’ve traveled a long road, why don’t you stay a while and listen? I’ve got some fantastic stories to share; Lessons to imbue your debugging skills with power and wisdom, adding at least 1000 XP to take you to the next level and make your future travels much safer. Hmm, now, where should we start? Have you already faced the terrifying Heisenbugs? They are truly fantastic.


How to Monitor Multiple Websites With

Monitoring a website can already mean hundreds of checks on all sorts of different pathways, URLs, and other services. Monitoring multiple websites is an ever growing web that can make you start to feel like you’re trapped in an episode of Law & Order. The format of the show (I am talking about the real Law & Order, not its offshoots) involves the crime from occurrence to trial outcome and every beat and interrogation in between.


What you need to know about the Accelerate State of DevOps 2021

Every year, the Accelerate State of DevOps Report examines the capabilities and practices that drive software delivery, operational, and organizational performance. The 2021 report from the DevOps Research and Assessment (DORA) team at Google Cloud has now been published and provides highlights from seven years of research and data from more than 32,000 professionals worldwide. So what are those highlights? Where should IT teams be focusing their efforts on their journey to DevOps?


5 Best Tools for Log Collection and Archiving With Guide

Collecting and archiving logs is an essential practice for any organization looking to maintain the performance and security of their network. Logs are like a diary for your devices. They record every message sent from any of your network systems. This information can prove essential for everything from understanding the daily activities of your infrastructure, to improving functionality across your platforms, to identifying and troubleshooting issues.


Catchpoint Digital Experience Score Is An Industry-First

Catchpoint recently announced the Digital Experience Score. This score is the first all-encompassing metric to represent all essential drivers of digital end-user experience. With pressure on IT teams ever growing to fix the IT issues of a remote workforce, we wanted to make troubleshooting as straightforward as possible. The score provides IT teams tasked with improving employee experience with a quantifiable measurement of what each employee is experiencing digitally.


Winning on Black Friday - IT Incident Response Made Simple

Even with all the changes in consumer behavior due to COVID-19, Black Friday and Cyber Monday is here to stay. Social distancing measures that limited instore shopping in 2020 has only led more people to shop online, and this trend is expected to continue in 2021. Preparing your e-commerce website and business for the seasonal business surge around Black Friday and Cyber Monday 2021 is crucial.


Why Net at Work employees are sleeping soundly again

Net at Work is a German IT company with over 100 employees that provides its customers with solutions and tools for digital communication and collaboration. Their product NoSpamProxy offers reliable protection against spam and ransomware, legally compliant email encryption and more. Customers of Net at Work are using it as a SaaS solution, and it is being monitored with the agentless network monitoring software PRTG Network Monitor from Paessler AG.


Are Your Employees' Tickets Resolved or Are They on Vacation?

Every year during the holidays, our customer, a multinational professional services organization, has thousands of IT tickets built up due to employees on vacation. As the IT teams reached out and didn’t receive a response, their performance metrics ticked up, impacting their quarterly goals and customer satisfaction. In defense of these employees, we all know what it is like to come back to an overflowing inbox.


Best Grafana dashboard for Graphite Metrics

It is an old cliche adage, but there is no better statement than “a picture is worth a thousand words” that explains the effectiveness of visuals to deliver a message. Especially, in the data domain where a raw message often exists in numbers, visualizing with graphs and charts is the best way to share information. There are a lot of visualization tools in the market at the moment, and each has unique strengths.