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The latest News and Information on IT Networks and related technologies.

8 VoIP Quality Metrics: What They Are and How to Measure Them

A dropped call costs more than the interruption itself. It means a missed deal, a frustrated customer, or a support ticket that shouldn't exist. When VoIP quality slips, the usual first sign is vague: calls "sound bad" or "keep cutting out," with no clear starting point for troubleshooting. That vagueness is avoidable. VoIP call quality isn't subjective at the network level.

Megaport Signs Open Weights and American AI Leadership Letter

Megaport has signed the Open Weights and American AI Leadership letter, supporting open-weight AI, customer choice, and the infrastructure that powers AI innovation. Artificial intelligence is reshaping how organizations build, deploy, and scale digital infrastructure. As AI adoption accelerates, the conversation is evolving beyond model performance alone to the broader ecosystem needed to support long-term innovation.

How SD-WAN Works and What to Monitor at Every Branch

Why does one branch report unusable voice and video every afternoon while the WAN dashboard at head office shows every site green? Most network teams have fielded that escalation. The device responds, the tunnel status reads up, and application performance is still unacceptable. SD-WAN was built for the distance between a connection that responds and an application that performs.

Introducing Megaport Webhooks: Your Systems Act Before Your Team Does

Learn how Megaport Webhooks deliver real-time events to your tools, enabling faster responses, automated workflows, and less manual work. The tools that run modern infrastructure operations, SIEM platforms, IAM solutions, and CI/CD pipelines are built to act on events as they happen. But the problem with this approach is that finding out what has changed on your account has always meant asking by either polling the API on a schedule, or waiting for an email response.

Best Network Performance Monitoring Tools for Modern Enterprise Networks

Enterprise networks have outgrown the flat, predictable topologies they were built on. Traffic now crosses on-premises data centers, multiple public clouds, SD-WAN links, and the home connections of a distributed workforce. When any one of those segments degrades, the business feels it as slow applications, failed transactions, and frustrated users — long before anyone confirms the network is the cause.

The Upsides to Keeping it Boring: How Fiber-to-the-Home Providers Protect Their Investments

What does "good" actually look like for a fiber-to-the-home network? According to two of the people who build them, it looks like nothing at all. No complaints. No support calls. No coffee-talk the next morning about the stream that buffered. Just a light switch that turns all the way on, every time.

ITSM | How to Streamline CAB Approvals in SolarWinds Service Desk

Is your Change Advisory Board (CAB) spending too much time reviewing low-risk changes? In this video, you'll learn three practical ways to improve change management in SolarWinds Service Desk by automating routine approvals while keeping governance in place for high-risk changes.

ITSM | SolarWinds Service Desk Features That Reduce IT Tickets Fast

Are employees waiting too long for IT support? In this video, you'll learn three simple SolarWinds Service Desk configurations that can improve employee experience, reduce unnecessary tickets, and help IT resolve issues faster. We cover: How to optimize your knowledge base so employees actually find answers Why linking asset inventory to Service Desk gives technicians instant context How Microsoft Teams and Slack integrations make IT support easier without leaving chat These are quick, no-code improvements you can configure today. No developers or consultants required.