Are AI Agents Your Next Security Risk?
What happens when AI agents get employee-level access? In this week's Agents of IT, we discuss AI identities, agent governance, and why "YOLO" is not a security strategy.
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AI Agents Are the New Employees: The Identity & Security Crisis Enterprise IT Must Solve
As AI agents become more autonomous, enterprises face a new challenge: How do you secure a workforce that isn't human? In this episode of Agents of IT, Fran Fernandez, Zach Austin, and Ian Coppock explore the growing identity and security challenges surrounding Agentic AI. From permissions and governance to digital identities and access controls, the team breaks down what enterprise leaders need to know before deploying AI agents at scale.
Why Multi-Agent AI Workflows Need a Control Plane
AI is transforming how infrastructure and platform teams design, deploy, and operate systems. As organizations move from experimentation to production, a clear pattern is emerging. AI can decide what should change, but it cannot safely control how those changes are executed. This creates a gap in modern architectures. That gap is filled by a control plane. That control plane already exists in Puppet Enterprise Advanced.
Building trustworthy agentic AI workflows for high-stakes enterprise environments
Wilson Chan, CEO and Founder of Permutable, explores how enterprises can build trustworthy agentic AI workflows with observability, source traceability, human oversight, audit trails and governed autonomy.
How Small Law Firms Can Compete With Large Firms Using the Right Software
Small law firms lose clients to larger competitors every day - not because they lack talent, but because they look harder to work with. Slow responses, billing confusion, missing documents, unanswered emails. None of these are talent problems. They are operational problems, and nearly all of them are fixable with the right legal practice management software.
8 IT Infrastructure Automation Use Cases to Prioritize
IT infrastructure automation sounds simple enough on the surface, right? You take repetitive infrastructure work, turn it into automated workflows, and give engineers more time for higher-value problems. This may seem easy, but in practice, it gets more interesting. Modern IT environments are spread across cloud platforms, legacy systems, identity tools, ITSM platforms, monitoring systems, network devices, and business-critical applications.
AI Found 18 OpenSSL Vulnerabilities. Now Your Team Has to Patch Them.
On June 9, 2026, the OpenSSL project released patches covering 18 vulnerabilities across its supported releases. The headline flaw, CVE-2026-45447, is rated high severity and has the potential for remote code execution. Not too long ago, a security advisory with 18 vulnerabilities would have been routine. Microsoft’s Patch Tuesday provided a predictable cycle, and organizations operated with the expectation of a meaningful remediation window. That model is under pressure.
Shadow AI: Your Newest Employee?
Shadow AI sounds harmless... Until nobody knows what your AI agents are accessing. In this week's Zero Ticket Minute, we’re sharing why Shadow AI is growing inside enterprises and why AI needs guardrails, not just speed.
How Teams Work Faster with Puppet AI
Can AI actually improve infrastructure operations? Without sacrificing control? In this webinar, see how teams use Puppet AI to understand infrastructure with natural language, reduce operational effort, and move from insight to action faster—all within trusted automation workflows. Watch a live demo of detecting and mitigating a real-world vulnerability, and learn how context-aware AI helps teams scale safely with built-in governance.
What Is Enterprise Service Management (ESM)? Explained
Enterprise service management (ESM) applies the proven model of IT service management, catalogs, workflows, self-service, and SLAs, to the whole business: HR, facilities, finance, and more. Here is what it is and how it works. What is enterprise service management, and how is it different from ITSM? In this explainer we define ESM, show how it works across departments, clarify how it builds on IT service management, and cover the mistake most teams make: copying IT ticket forms instead of orchestrating work across teams.