Operations | Monitoring | ITSM | DevOps | Cloud

Being responsible for the reliability of services people count on every day isn’t easy. Customers expect everything to work, all the time, and when it doesn’t, someone has to answer for it. Whether you need to get yourself out of bed at 3 a.m. or step away from a family dinner, your job is to quickly diagnose the problem and fix it to ensure your operations get back up and running quickly before customers notice. But it doesn’t always go like that.

Today, we’re introducing Paige, PagerDuty’s SRE Agent. Built on over 16 years of operational data, Paige works as a member of operations, engineering, and DevOps teams, coordinating signal intelligence, incident management, and automation. Paige learns from every incident, so every incident improves the next response. Each resolution is written back into shared memory, making every response sharper than the last.

Incidents are inevitable. Spending three meetings arguing over whether your incident management process is actually improving is slightly more avoidable. Either way, avoiding adverse conditions begins with one element: consistent measurement. For most teams, a handful of incident management KPIs provide a reliable picture of performance from the moment something goes wrong through to final resolution.

Configuration Management Databases (CMDBs) have long played an important role in IT Service Management, providing a structured record of technology assets, their configurations and relationships. For enterprises managing complex IT environments, they remain a valuable foundation for understanding infrastructure and supporting operational processes.

For a small practice, choosing an electronic health record system affects nearly every part of the working day: documenting visits, prescribing medications, reviewing results, scheduling appointments, and submitting claims. The right choice should fit your clinical specialty and the way your team operates.

If your company lives in Microsoft Teams, your on-call schedule should live there too. An on-call schedule in Microsoft Teams means anyone in a channel can see who is on call right now, reach that person with one mention, and trust that the answer is correct without opening a separate tool or a stale spreadsheet. This guide covers the options Teams gives you out of the box, where each one breaks down, and a step-by-step setup that works for engineering, IT and support teams of any size.

Building automation systems help facility managers monitor equipment, optimize building performance, and detect potential issues before they become major disruptions. However, detecting an issue is only the first step. Ensuring the right technician receives and responds to a critical alarm is equally important. Johnson Controls Metasys is a building automation system (BAS) that enables facility teams to monitor and control HVAC equipment, lighting, energy usage, and other connected building systems.

The best incident management software in 2026 depends on your team’s response workflow: OnPage for SMB and enterprise IT and digital operations teams prioritizing persistent critical alerts and on-call escalation, PagerDuty for large organizations with complex routing and integration requirements, and incident.io for engineering teams coordinating incidents in Slack.