Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Service Reliability Engineering and related technologies.

Building AI SRE Agents, Part 1: Start Local, Break Things, Learn Fast

The first stage of AI SRE maturity is a laptop, a throwaway cluster, and zero production access. Here’s how to set it up, and what to watch for. AI SRE (Site Reliability Engineering) agents are AI-powered systems that automate the most time-consuming parts of incident response: triaging alerts, correlating logs and metrics, generating root-cause hypotheses, and proposing remediation steps.

Build an SRE Agent Harness for AIOps Without Context Blowout

An agent harness for AIOps is the runtime layer that coding agents like Claude Code were never built to provide: context isolation, decision traceability, and gated execution for tools that touch production. Aura is Mezmo's open-source (Apache 2.0) agent harness, purpose-built for operations work rather than software development.

They stopped shipping features for half a year, now they're thriving

When incidents pile up fast enough, every part of the company bleeds: support is fielding angry customers, AEs are on apology calls, and engineering is burning cycles on retrospectives instead of shipping. For Eran Kampf (VP of Engineering at Twingate, Co-founder Monday.com) where the product is the network, that was the moment he made a call most engineering leaders won't: stop all feature work for a quarter and fix reliability.

How SRE Practices Improve Trust in Digital Finance and Healthcare Platforms

Trust used to be a brand problem. Now it's an uptime problem, a latency problem, a data integrity problem, and sometimes a "why is the payment button spinning again?" problem. For digital finance and healthcare platforms, users don't separate the service from the system behind it. If the app fails, the business feels careless. If records lag, confidence drops. If a transaction disappears for even a few seconds, panic arrives fast.

Could vs. Should: The First Year Managing an SRE Team

As of today, I’ve drafted this post upwards of 10 times – it’s old enough that the version I first started working on was called “Reflections on 1 Year of SRE Management” (I’m currently at 2.5 years). But everything I learned during that first year became critical for the next.

High Cardinality in ClickHouse at Scale: What Actually Breaks

ClickHouse swallows high-cardinality telemetry at ingest, then breaks at query time weeks later. Here is what fails, and how we keep it fast in production. Prathamesh works as an evangelist at Last9, runs SRE stories - where SRE and DevOps folks share their stories, and maintains o11y.wiki - a glossary of all terms related to observability.

Klaudia Under the Hood: How We Built an AI SRE That Actually Earns Trust

In reliability engineering, being ‘mostly right’ is a liability. An AI SRE that sometimes misses the root cause or gives a confident, wrong answer at 2:17 AM has no place in an enterprise cloud environment. In this context, silence is better than noise. That’s the bar Klaudia is built to clear: genuine reliability that you can trust in production. The kind of reliability that earns a place alongside your best engineers. Getting there requires more than just a capable model.