Panel: Lessons from the front lines of Observability with Nexi Group

Grafana

Nov 11, 2026

Roman, Principal Architect at Nexi Group — one of Europe's largest paytech companies — shares how his team built observability culture from scratch. Covering AI-agent-led investigation, Adaptive Telemetry cost control, breaking down team silos across.NET and Java developers, and the cultural shift from centralised monitoring to team-owned on-call. Plus: the single most important piece of advice for anyone starting the observability journey.

Timestamps:

00:00 — Introduction: Roman and Nexi Group

01:40 — How AI agents replaced manual log and dashboard investigation

03:12 — Dashboards aren't dead: how humans and agents work together

04:31 — Justifying observability costs to finance and leadership

07:16 — The cultural shift: from centralised monitoring to team-owned on-call

09:27 — Self-service observability: developers get instrumented by default

11:42 — Breaking down silos with a shared observability platform

16:57 — Managing data volume and costs before they become a budget problem

20:48 — Closing advice: get a seasoned SRE

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