Operations | Monitoring | ITSM | DevOps | Cloud

Chris Sunter, Senior Consultant, Interlink Software demonstrates how IT Workflow Automation software can help IT operations people.

How does the world’s largest building society protect IT service availability? As more and more of Nationwide Building Society’s 15 million members turn to online banking to manage their finances any downtime, at any time can be a major frustration. Nationwide’s Enterprise Command Centre (ECC) is the eyes and ears of the IT operation - at the front-line of protecting service availability.

In real time, IT Service Visualisation Dashboards clearly display all the information Nationwide Building Society’s Enterprise Command Centre (ECC) need to efficiently protect the availability of the services their 15 million members need access to – day and night.

Nationwide Building Society’s Enterprise Command Centre discovered they had no clear, repeatable sequence of steps to recover service critical incidents. IT operations workflow and automation software offered the solution to a faster, more efficient means of executing a standard suite of operations - removing previously manual processes.

Nationwide Building Society’s Enterprise Command Centre had been relying heavily on slower more traditional methods of sharing IT operations monitoring and analytics. Building on the success of their IT Service Visualisation dashboards deployment the next logical step was to deliver users with access to real time service status information on any device, on the go.

A 5-minute video featuring Hilary Palmer, manager of the Met Office’s Service and System Monitoring team and technical lead, Eddy Hemmings. Across the world, every single day, people make decisions based on the weather. The Met Office produces over 4 million forecasts every day; providing weather and climate forecasts to help with those decisions - to enable protection, well-being and support the economy. The Met Office’s Service and System Monitoring Team provide the organisation with real time monitoring of application, data and infrastructure components that are vital to the delivery of Met Office services to their customers. IT staff within the Operations Centre, need to have visibility in to the events that occur in their environment, knowing how and when to deal with these events and be able to act proactively and quickly. The consolidated view the Manager of Managers (MOM) provides facilitates this - in a single pane of glass. Without it failures may occur that bring the business to a halt.

Business value dashboards make business sense of IT: cutting through the complexity - bringing you single-pane-of-glass visibility of all the data and metrics you need to get the job done - whatever your role, whatever your requirements