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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

The Unplanned Show, Episode 32: Platform Engineering with Paula Kennedy

Supporting developer velocity AND operational efficiency, stability, and security doesn't happen by accident. In this episode, Dormain will sit down with Paula Kennedy to discuss how platform engineering supports businesses go faster, decrease risk, and increase efficiency.

Elevating Engineering Excellence: The Imperative of Site Reliability for Every Engineer

In the ever-evolving landscape of technology, engineers are the architects of the digital world. Their expertise shapes the platforms, applications, and services that define our daily interactions with technology. Yet, in the pursuit of innovation and functionality, there's one crucial aspect that often takes a backseat—site reliability. Site reliability engineering (SRE) has emerged as a critical discipline in the realm of software development and operations.

SIGNL4 Onboarding: Customizing Alerts and Notifications

The SIGNL4 Onboarding series walks users through the process's of SIGNL4 from Signup to Alerts to Settings. Today's video focuses on using Overrides to enable different alerting options during different dates and times. This video is packed with helpful tips to help you get the most out of your account.

PTO peace of mind: Sync Grafana OnCall with Google Calendar out-of-office events

Sometimes, the little things can make a big difference. We’ve added a new feature in Grafana Incident & Response Management (IRM) that lets you sync your Google Calendar out-of-office events with Grafana OnCall.

Desktop alert during critical events

Our mass notification tool is designed to ensure that you can effortlessly communicate with your team and stakeholders during emergencies or important situations. With just a few clicks, you can instantly send out alerts via multiple channels such as SMS, email, voice calls, and even social media platforms. This allows you to reach a wide audience quickly and efficiently.

Insights of an Observability Advocate: The Challenges and Rewards

At a recent SRE Meetup in Bangalore, we had the pleasure of meeting Akshay Deshpande. During our conversation, Akshay, who manages a Performance/Observability Engineering team at Smarsh discussed his passion for observability and his constant drive to improve the field. Smarsh helps companies gain valuable insights from their communication data, enabling them to proactively identify potential regulatory and reputational risks before they escalate.