SolarWinds Service Desk - Runbooks
See what Runbooks looks like in SolarWinds Service Desk for helping agents follow the right steps to remediating incidents.
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How to Enable the Virtual Agent in SolarWinds Service Desk
For the latest live and on-demand training, go to the Customer Portal: https://customerportal.solarwinds.com/
How to Customize Your Service Desk Portal for Single Tenant
For the latest live and on-demand training, go to the Customer Portal: https://customerportal.solarwinds.com/
How to Get Started With Service Level Management in SolarWinds Service Desk
For the latest live and on-demand training, go to the Customer Portal: https://customerportal.solarwinds.com/
5 Must-Have Professional Services Automation (PSA) Features
The right set of professional services automation features can transform your business operations. Most organizations (97%) believe that business process automation is crucial for digital transformation. 67% of companies use business process automation solutions that improve end-to-end visibility across different systems. While 24% of companies have started implementing low-code process automation systems, 29% plan to implement low-code process automation software shortly.
IT Help Desk Cost: Software Pricing Guide
The cornerstone of any IT department is the strength of its help desk. When your end users have to jump through hoops to resolve their issue or wait an eternity to receive a reply, it doesn’t create a positive experience and could ultimately lead to unhappy employees, poor ratings, or lost sales. It is essential that you have a robust IT help desk system that can seamlessly categorize, prioritize, and assign each ticket to a different technician in just minutes.
Assessing Biden's recent executive order on A.I.
In October 2023, President Biden issued an executive order on artificial intelligence. The order requires developers of dual-use foundation models (LLMs that pose security risks) to perform red team tests and provide regular reports to the U.S. Department of Commerce. Enterprise analyst John Donegan covers the order's nuances, assessing its positive aspects while also highlighting where it falls short.
PAM Masterclass - Episode 1: Privileged account governance and remote password reset
In the first episode of our masterclass series, we will extensively cover how to discover and onboard all your privileged users and resources in PAM360. We will discuss how you can manage granular access to resources based on user roles and privileges. Additionally, we will delve into the password rotation capabilities of the product, ensuring compliance with both built-in and custom policies and demonstrating how it automatically resets passwords for a wide range of remote resources.
Visually replay user-facing issues with Zendesk and Datadog Session Replay
Zendesk provides support teams with an integrated solution for processing all types of customer inquiries and feedback. But as organizations scale, support tickets can multiply, making it difficult to parse customer feedback and investigate issues promptly and thoroughly. Customers often report problems without providing the detailed context needed for effective troubleshooting.