C1 Helps Road Runner Sports Deliver Personalized Customer Experiences
See how C1 aided Road Runner Sports with implementing Genesys Cloud, and the contact center saw an immediate improvement in call volume and handling.
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The latest News and Information on Managed Service Providers and related technologies.
C1 Customer Connections: Helping the Indianapolis Colts Deliver an Optimized Fan Experience
See how C1 helped improve the game day experience for the Indianapolis Colts by designing and deploying the first ever Wi-Fi 6 NFL Stadium infrastructure.
What Are the HIPAA Data Backup Requirements?
The Health Insurance Portability and Accountability Act (HIPAA) enforces how you must retain and protect sensitive user data in a healthcare setting. Compliance is mandatory, and knowingly breaching HIPAA rules (including disclosing health information of individuals) comes with hefty fines and even jail time. It is important that your data practices and infrastructure and the third parties you trust to store and protect sensitive information, recognize and comply with HIPAA regulations.
What Is Full Stack Observability & Why Is It Important?
Full stack observability is not merely about collecting data but about providing actionable insights. It empowers you to see beyond isolated metrics and logs, facilitating a deeper understanding of the interconnected nature of modern software systems. By implementing full stack observability, you can maintain operational integrity, swiftly address performance issues, and ensure a seamless user experience.
Complete Guide: Understanding and Preventing DCSync Attacks
Gaining insights into DCSync attacks is key to fortifying your Active Directory (AD) against these sophisticated threats. By exploiting legitimate AD replication protocols, attackers can discreetly extract sensitive information, such as password hashes and Kerberos tickets. Recognizing these attack vectors enables you to implement more effective monitoring and auditing tools, enhancing your overall security posture.
Ncentral: Calculating TCO and ROI in the On-Premise to Cloud Transition
A few weeks ago, I received a message over Teams from Laura White, one of our Partner Success Managers who works with many of our Super Elite partners. Laura was preparing for an important meeting with a partner to discuss migrating from an On-Premise N‑central server to a Cloud Hosted N‑central with N‑able, and she wanted my input. The move from on-premise infrastructure to the cloud has been a hot topic.
What is MDR and How Can it Benefit MSPs
Staying ahead of emerging threats is paramount for MSPs tasked with safeguarding their customers’ digital assets. However, amidst the broad range of technologies and buzzwords, distinguishing genuine solutions from marketing spin can sometimes be challenging. This blog draws on a recent podcast interview with N‑able Chief Security Officer, Dave MacKinnon, to give insights into Managed Detection and Response (MDR) and its implications for MSPs.
Navigating AI Adoption in MSPs
Explore how AI is transforming the MSP industry, from strategic applications to regulatory concerns, with Nicole Reineke, AI Strategist at N-able. Join Pete Roythorne and Nicole Reineke, AI Strategist at N-able, as they dive into the evolving role of AI in the Managed Service Provider (MSP) industry. Discover how AI is being utilized beyond marketing and code creation, the current opportunities, regulatory challenges, and strategies for MSPs to integrate AI effectively.
How eG Enterprise helps MSPs offering digital workspaces, add value-added services
In a fiercely competitive market, against a background of vendor licensing cost changes that are impacting profit margins, many MSPs offering digital workspaces are modernizing to remain relevant and futureproof. Many managed service providers have historically focused mostly on uptime/downtime, resource monitoring and so on. Automation tools are reducing the value of conventional managed services.
N-central Custom Dashboards: Step-by-Step Guide by Paul Kelly
Discover how to create custom dashboards in N-central with N-able Head Nerd Paul Kelly. In this tutorial, Paul walks you through the entire process, from setting up bespoke filters to displaying critical monitoring checks on your custom dashboards. Optimize your monitoring strategy and get real-time insights into your customer's environments. Whether you're tracking server issues, CPU usage, or disk health, this guide will help you set up dashboards tailored to your needs. Perfect for Managed Service Providers (MSPs) looking to enhance their N-central setup.