Waterloo, ON, Canada
Apr 16, 2019 | By Annette Hynes
One of the most frustrating service calls you’ll receive is from a client experiencing a network performance issue. The issue could be caused by any number of different things and typically would require you jumping into your car and driving to the client site. The hours drag on while you manually trace wires and test ports to troubleshoot the issue. The longer it takes you to figure it out, the longer you’re interrupting your client’s business.
Apr 9, 2019 | By Steve Petryschuk
I’ve just finished getting through security at O’Hare—what an adventure! There were crowds at the check-in, a long security line (luckily I had TSA pre-check), and what seemed like 500 gates I had to pass to get to my gate at the far end of the terminal. We all understand why there are security checkpoints at the airport. They ensure that only those people who belong at the gate are at the gate, and also that there are no malicious actors on airplanes. But why are there so many gates?
Apr 2, 2019 | By Gary Pica
Recurring revenue is the Holy Grail for managed service providers. Unfortunately, it’s an area of the business that most MSPs struggle with. They can’t sell enough new clients, don’t attract the right types of clients, or can’t command the right price. I’ve devoted the last 20 years of my life to understanding, mastering, and teaching others the keys to growing recurring revenue and increasing profitability. Here’s where I see most MSPs falling off the rails.
Mar 26, 2019 | By Sarah Cunningham-Scharf
It would be ideal if every network device you managed across all your client sites was from the same manufacturer, but for most MSPs that’s not the case—over 75% of MSPs manage four or more network vendors for their clients, and some manage upwards of 20. Even though taking care of diverse networks is standard procedure for most service providers, managing gear from multiple vendors is still, well, complex. It means handling different operating systems, different languages, and more.
Mar 19, 2019 | By Steve Petryschuk
To fully understand what NetFlow is and why it’s used for network monitoring, we first need to know what a flow is. When computers need to talk to one another they establish communication channels, commonly referred to as connections. (Technically speaking, these communication channels can only be called connections when the TCP protocol is involved.) A flow refers to any connection or connection-like communication channel.
Sep 1, 2018 | By Auvik
As a network administrator, it’s vitally important to have a detailed understanding of your topology. Whether you’re troubleshooting, building out a network expansion, or showing management how your network design protects the business, an accurate and readable map is a must.
Mar 26, 2019 | By Auvik Networks
Alex Hoff, Chief Product Officer at Auvik Networks, announces the launch of Auvik TrafficInsights, Auvik’s new NetFlow feature.
Mar 25, 2019 | By Auvik Networks
As an MSP, your clients want you to take full responsibility for keeping their networks running smoothly—and for diagnosing network issues like loops or bottlenecks that can impact employee productivity. But in the invisible world of networking troubleshooting, how do you shine a light on the value of your service?
Mar 14, 2019 | By Auvik Networks
Is your service desk struggling to manage daily workflows? When your MSP is stuck in operational mode, your technicians are spending valuable business hours fighting with competing priorities, undocumented processes, and unclear escalation practices instead of ticket resolution.
Feb 22, 2019 | By Auvik Networks
Auvik AVP of product management Patrick Albert talks with Tayler Feigl, Channel Development Manager, APAC at Datto to discuss key findings in Datto’s annual State of the Channel Ransomware Report, the result of interviewing 100,000 small to mid-sized business (SMBs) around the globe. You’ll hear what your MSP peers are doing to prepare, protect, and recover against ransomware, and investigate how you can use these findings to sell cybersecurity as part of your managed services offering.