Resolve's Zero Ticket Minute - Ep. 10 #agenticai #itautomation #aiautomation
New Zero Ticket Minute. AI agents are easy to build. Scaling them without chaos is hard. Without a platform, autonomy breaks. With the right foundation, it scales.
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It's Over, ITSM AI
Resolve just dropped a new single: “It’s Over, ITSM AI.” Fast. Loud. Early-2000s pop punk energy. Total breakup anthem. For everyone done with endless tickets and empty AI promises… Autonomous resolution has entered the chat. Watch the video. Press play. Break up with bad ITSM AI.
How to Generate a New Puppet Module with VS Code and GitHub Copilot
Revolutionize your infrastructure by leveraging AI tooling in the Puppet ecosystem. In this technical demonstration, we explore how to significantly reduce the time required to create new Puppet modules using Visual Studio Code, GitHub Copilot, and the Puppet Model Context Protocol (MCP) server.
Resolve's Agents of IT podcast - Ep. 12 - Bob Strong, AVP of Service Operations at Assurant
What does it really take to move from reactive IT firefighting to intelligent, AI-driven operations? In this episode of Agents of IT, Resolve CCO Sean Heuer and COO Ari Stowe sit down with Bob Armstrong, AVP of Service Operations at Assurant, to unpack what happens when a 25-year service operations leader embraces AI, automation, and agentic workflows.
Resolve's Agents of IT podcast Ep. 12 - Bob Strong, AVP of Assurant #itautomation #aiautomation
AI isn’t taking IT jobs. It’s changing them. Bob Strong from Assurant breaks down how automation is becoming a true teammate in IT.
Enterprise DevOps Automation: Moving from Scripts to Platform Engineering
Stop writing fragile scripts. Discover how top enterprises use Kubernetes Management Platforms to automate governance (Policy-as-Code), scale ephemeral environments, and enforce FinOps with Spot Instances.
Resolve's Zero Ticket Minute - Ep. 6 #itautomation #aiautomation #agenticai
More AI agents aren’t the answer. Orchestration is. When agents work together, IT problems get resolved end-to-end. Less noise. More execution.
How to Enhance Service Management for Small Firms
Small firms juggle many tasks at once. They serve clients while managing budgets and staff. Most owners spend their days putting out fires instead of building better systems. Poor service management drains resources fast. Client requests get lost in email threads. Team members use different tools for the same tasks. Bills slip through the cracks. These problems cost money that small businesses can't afford to lose.
The 5 Automation Implementation Mistakes That Derail IT Ops (and How to Avoid Them)
Automation has become more than just a "nice to have" choice. It's an essential part of the modern business landscape, promising increased efficiency, reduced costs, and improved accuracy. However, despite its potential benefits, many organizations struggle when trying to implement automation. In this article, we'll explore some of the most common implementation mistakes we've encountered and how to navigate them effectively.
Resolve Webinar Demo: Building Autonomous Operations #itautomation #agenticai #aiautomation
Autonomous operations start small. Watch a routine IT request go from ticket to resolution in minutes. No noise. Real ROI.