"CFEngine: The agent is in" is our monthly webinar series, where we show new features, teach best practices, and keep the community informed about everything CFEngine.
The landscape of application development is undergoing a fundamental transformation. Operations teams, traditionally reliant on development resources for building custom tools and applications, are now discovering new pathways to independence through artificial intelligence-powered platforms. This shift represents more than just a technological evolution, it's a reimagining of how modern organizations approach problem-solving in IT operations.
You hear that? It’s the unmistakable, terrifying flood of tickets rolling in! Password resets, VPN issues, access requests, and performance alerts. The numbers climb faster than the team can respond. You’ve added automation, new tools, even a chatbot or two, but the tide surges on. Here’s a plot twist: sometimes, your IT service desk solution isn’t solving the problem. Sometimes, it’s the thing keeping the problem alive.
Here's something most HR leaders won't admit: they're hemorrhaging hours every month on gift logistics. You know the drill: tracking down vendor contacts, wrestling with spreadsheets, chasing approval emails that mysteriously vanish. Meanwhile, strategic projects collect dust on your desk.
AI just powered its first cyber-espionage campaign. Resolve’s Ian Coppock breaks it down in Zero Ticket Minute Episode 1. This is why Zero Ticket IT matters: agentic automation detects and contains threats before alerts and tickets explode. New episodes every Friday.
Running a business means juggling too much; you're dealing with admin tasks, scheduling, finance, and customer management, and they all compete for your time. Many companies find that hiring more staff isn't the right answer, but partnering with a virtual assistant service that keeps daily operations running smoothly is the right choice.
Puppet Edge Workflows, available with Puppet Enterprise Advanced, provide the orchestration tools to define multistep workflows to run against your infrastructure. This allows Puppet experts to create workflows that Ops teams can run without having deep Puppet language knowledge or the underlying infrastructure.
Office work can often become a tedious routine if we don't have effective strategies to streamline our tasks. With the advent of technology, there exist numerous tools that can simplify our daily responsibilities. Implementing the right techniques increases productivity and reduces stress. Here are six practical tips that can make everyday office work easier and more efficient.
Artificial intelligence (AI) is transforming how companies engage with customers. Businesses are increasingly expected to provide instant, accurate, and personalized responses across multiple channels, from websites and apps to social media platforms. AI chatbots have emerged as essential tools in meeting these expectations, enabling businesses to streamline communication, reduce response times, and provide consistent support around the clock.
Sean Heuer and Ari Stowe break down “agent washing,” governance, and what it really means for AI to take action instead of just chatting. In this clip from Agents of IT, they share practical ways to spot the difference between chatbots, scripted automations, and true agentic systems that can plan, reason, and execute autonomously. Watch the full episode to hear their perspective on.