Operations | Monitoring | ITSM | DevOps | Cloud

The Unplanned Show, Episode 11: Donnie Berkholz on ITIL, DevOps and Platforms

Aug 29, 2023 By PagerDuty In PagerDuty
In this episode, Donnie breaks down where ITIL came from and where it’s starting to go, and why that’s useful for teams that are trying to adopt DevOps practices in ITIL-oriented organizations. Donnie gives some great examples of building empathy and bringing the ITIL teams along for automating changes and decentralizing Sev 2 incident management. He also lays out his core philosophies on Platform Engineering and how to justify the effort.
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Three Teams That Can Use AIOps to Work Smarter, Not Harder

Aug 28, 2023 By Hannah Culver In PagerDuty

There isn’t a boardroom today that isn’t asking what AI and generative AI in application can help drive efficiency and accelerate their business. For organizations looking to capitalize on ML and automation to improve their efficiency during incidents, AIOps is a tangible, proven application thatproves to be an exciting opportunity for ITOps teams. As we’ve seen across market landscape evaluations, there are a number of ways that solutions can be implemented.

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The Unplanned Show, Episode 10: Mitra Goswami on Generative AI

Aug 25, 2023 By PagerDuty In PagerDuty
In this episode, Mitra shares a bunch of valuable insights in how to successfully adopt generative AI, from selecting use cases that deliver value, having foundational data infrastructure in place, to having design and privacy guidelines. Grab a paper and pen and take some notes!
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