The Community and Advocacy Team here at PagerDuty recently spruced up our library of ops guides, and we’re excited to share them with you. If you’re not familiar with the ops guides, they are an open-sourced collection of long-form documents that cover a variety of topics related to real-time operations and incident management. We’ve given them some spiffy new headers, cleaned up some sneaky errors, and added a new section titled “Next Steps.”
Incidents happen. They’re disruptive, they can be stressful, and if they aren’t managed well, they can cause chaos on your team. How your team manages incidents is only half the battle. How you let other stakeholders know what is going on is the other half. Alina Anderson from Smartsheet joined the Community team in our booth this year at PagerDuty Summit to talk about Incident Communications, and we’ve shared that conversation as an episode of our Page It to the Limit podcast.
Building Site Reliability Engineering (SRE) teams is hard! There are so many articles and explanations of what SRE means, it’s easy to get lost. Going beyond understanding what the individual SRE role is into building and scaling a team of SREs is more of a challenge. It’s important to find the right information that will help you take your SRE team to the next level.
We knew that the most loved feature in our ServiceNow 7.0 release would be the CMDB features. And in our ServiceNow 7.5 release (available now), we’ve expanded our CMDB capabilities even further—based on your feedback—around the importance of reducing the effort it takes to re-create the same services within PagerDuty.
Digital initiatives are on the rise, with spending on the public cloud expected to increase by 18% in 2021. These initiatives are also driving customer service teams towards operational excellence with a focus on customer advocacy and engagement. As more companies embrace the cloud and digital-first operating models, customer service organizations are finding they need to be more proactive in order to create great customer experiences.
At PagerDuty, our 13,500+ customers are the reason we come to work every day.
We recently surveyed 700 DevOps and IT practitioners around the world and found that more than 80% of organizations have experienced a significant increase in pressure on digital services since the start of the pandemic. Compared to 6 months ago, respondents reported a 47% increase in the number of daily incidents, and 62% of DevOps and IT responders work at least an extra 10 hours per week resolving incidents.
