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Operations Management

The latest News and Information on IT Operations Management and related technologies.

pagerduty

Unlocking Automation: A New IDC Report on Automation Standardization

Sep 19, 2024 By Joseph Mandros In PagerDuty
Innovation in automation is transforming what’s possible in operational dynamics at an unprecedented pace. For modern enterprises, this shift is not just a technological evolution; it’s a strategic imperative. C-suite executives and boardrooms increasingly recognize the potential of technologies like GenAI as powerful tools for enhancing productivity, reducing risk, and optimizing costs.
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pagerduty

Revolutionizing Remote-Location Operations With PagerDuty Automation

Sep 17, 2024 By Joseph Mandros In PagerDuty
Consistency is key in today’s ultra-competitive retail environment. Whether a customer walks into a store in New York City, London, or Tokyo, or shops online, they expect the same seamless and personalized shopping experience, regardless of where they are. These consistent experiences are what creates customer loyalty and keep them coming back From an IT perspective, delivering these experiences across multiple distributed locations presents unique challenges.
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pagerduty

Preparedness as a Competitive Advantage: Building Resilience Year Round

Sep 12, 2024 By Jason Flint In PagerDuty
The recent global IT outage is a stark reminder that even the most advanced organizations can have bad days. Major disruptions can have significant downstream impacts that can lead to disappointed customers, lost revenue, deferred processes and even legal action if the downtime is considerable. With the rapid pace of technological change and the continued digital transformation intensified by AI, disruptions are no longer “unexpected.” They are part of the normal course of business.
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pagerduty

4 New Ways to Improve Incident Management with Event Orchestration

Sep 11, 2024 By Hannah Culver In PagerDuty
In an era where efficiency and smart technology integration are key, 71% of technical leaders report their companies are expanding their investments in artificial intelligence (AI) and machine learning (ML) this year. With the sheer volume of data coming into the enterprise and the need for timely response, monitoring every incoming alert around the clock is impractical, and human vigilance alone is too imprecise.
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pagerduty

Modernize your Operations Center and Build Operational Resilience with the Latest Features from PagerDuty

Aug 20, 2024 By Cristina Dias In PagerDuty
Global IT disruptions and outages are becoming the new normal, testing the operational resilience of businesses everywhere. How well prepared your team is to handle major incidents determines how fast the business can return to normal. Operations Centers are relied on to manage these disruptions and ensure quick recovery. They’re the point of entry for incoming data that holds important signals of impending failure that impact customers, the business, and the bottom line.
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pagerduty

Mitigate the Risk of Operational Failure with PagerDuty Advance, GenAI for Every Step of the Incident Lifecycle

Jul 30, 2024 By Débora Cambé In PagerDuty
As organizations increasingly rely on complex digital infrastructure, they must be ready to move rapidly when major incidents occur. The recent global outage has shown just how fragile IT systems can be. With mounting pressure to deliver seamless customer experiences, GenAI and automation present an opportunity to manage risk more effectively, by ensuring responders have the right information to restore services quickly.
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pagerduty

Learning from Major Incidents: The Opportunities We're Missing

Jul 22, 2024 By Nora Jones In PagerDuty
While they are untimely, stressful and likely to highlight communication breakdowns within an organization; incidents can be a powerful tool for learning and growth in organizations. When an incident occurs with a large impact, which it feels like we read about this happening in the news on a weekly basis, oftentimes the focus is on two things: stabilizing the situation, and controlling the narrative. Organizations often miss the opportunity incidents present: learning.
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opsmatters

Revolutionizing IT Operations Management: Strategies for Efficiency and Growth

Jul 8, 2024 By OpsMatters In OpsMatters
In today's fast-paced business landscape, effective IT Operations Management (ITOM) has become a critical factor in driving organizational success. ITOM encompasses a wide range of processes and tools designed to optimize IT infrastructure, ensure system reliability, and align IT services with business objectives. By embracing innovative strategies and best practices, companies can revolutionize their IT operations, leading to improved efficiency, enhanced performance, and sustainable growth.
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pagerduty

Why Your Team Needs an Automation Center of Excellence

Jun 27, 2024 By Joseph Mandros In PagerDuty
Read the full ebook, The Value of Implementing an Automation Center of Excellence, here. Automation has been a proven change-maker for business operations for decades. In this era of technology and innovation, its use is geared towards streamlining repetitive tasks, boosting developer productivity, and reducing operational costs.
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pagerduty

How the PagerDuty Operations Cloud Can Play a Part in Your Digital Operational Resilience Act (DORA) Strategy

Jun 26, 2024 By Lee Fredricks In PagerDuty
Since I wrote DORA vs DORA!, a number of people have asked if I could give more practical advice on how the PagerDuty Operations Cloud can play a part in helping firms in the Financial Services Industry (FSI) to meet their obligations under DORA. Let me try to do that now.
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