PagerDuty together with ServiceNow empower teams to transform the way they work today and embrace real-time digital operations for hybrid IT environments.
Join PagerDuty DevOps Evangelist Matt Stratton to learn how the very DNA of an organization can evolve through the use of actionable communications from all levels - management, strategy, and practitioners. The “virus” of humane ops will infect your organization, providing a more sustainable approach to on-call, incident resolution, post-mortems, and more.
Every new user should have the opportunity to learn PagerDuty best practices to ensure that they’re set up for success. We recognize that having a live training — a place to ask questions as they come up — to assist you as you get started with PagerDuty can be very helpful.
Many organizations have some kind of incident response process to coordinate during a major service outage. Some operationally mature companies incorporate a formal Incident Commander role in their process for a faster, more effective response. The Incident Commander serves as the final decision-maker during a major incident, delegating tasks and listening to input from subject matter experts in order to bring the incident to resolution.