Incident Management


Head in the Clouds: Integrating Oracle Cloud Infrastructure With VictorOps

In tandem with DevOps adoption, the use of cloud computing and infrastructure continues to grow. Teams are using public cloud, private cloud, on-premises and hybrid cloud applications and infrastructure to improve scalability and speed. In a world of CI/CD and rapid deployment, cloud infrastructure offers more transparency in releasing software and greater flexibility in production.


Unplanned Work: The Impact on DevOps Teams

Going on call and being awakened at a moment’s notice to put out fires when reputation and revenue are on the line is incredibly stressful. And with DevOps teams under increasing pressure to simultaneously release new products faster while ensuring reliability and quality, burnout is a rapidly growing problem. It’s why #HugOps and empathy are becoming so central to the culture of DevOps.


PagerDuty: Empowering People in Moments of Truth

Our founders created PagerDuty with the simple goal of making the lives of on-call developers better—and in doing that, we’ve championed a new way of working, inspired by the DevOps mindset. From that starting point, we’ve evolved our on-call product into a platform for real-time operations that enables our customers to grow from on-call rotations, to incident management and response, to full digital operations management.


Making the Most of Machine Learning for Incident Management

With today’s level of automation in software development and delivery, along with continuous improvement to CI/CD pipelines, keeping up with production needs becomes harder and harder. So, how can you improve release management and deploy new features and services at breakneck speeds without hindering service reliability?


Opsgenie's new app is live in the Zendesk Marketplace

Our new app makes it incredibly easy for Zendesk users to escalate customer-reported issues to the proper team, right from the Zendesk UI. Customer service agents can also check on the status of existing alerts without leaving their dashboard. The launch of this app is more critical than ever, as constantly changing customer expectations demand that IT and service companies are high performing and always on.


The On-Call Scheduling Template for DevOps and IT

Incidents are inevitable. Effective DevOps and IT teams aren’t just proactively addressing the reliability of technical systems, they’re preparing for unforeseen circumstances. You can’t continuously deliver new features and services without taking on some unknown risks. So, how can the on-call team ensure full coverage and better prepare themselves for incident response without creating a culture of burnout and alert fatigue?


August 2019 Release Overview: New Mobile Features, Enhanced Security and Analytics, and Amazon EventBridge Integration

PagerDuty is proud to announce our latest release, which provides a new set of product capabilities and enhancements that further enable you and your teams to securely work in real time—anytime and from anywhere. With this release, we continue to respond to our customers’ needs to build a better platform to help them best manage their digital operations. Enhancements include new innovations for our mobile app and increased platform security by adding email domain restrictions.