In today’s turbulent times, companies big and small are being pushed to do more with less. Budgets are getting tighter and companies are being pressured to serve customers who demand 24/7 availability from their applications and services. To meet these demands and remain competitive, enterprises are adopting cloud-first strategies and developing applications with microservice architectures.

On Thursday, March 9, 2023, something was afoot at our primary bank, SVB. By Friday, March 10, 2023, messages from our investors helped us quickly understand that FireHydrant needed to maneuver through a complex incident that was unfolding. Operational incidents are incidents like every other.

Critical events such as severe weather, civil unrest, and cyber-attacks, have not only become more frequent over the past several years, but they have altered the way many organizations operate on a day-to-day basis. In addition to those events, add in the challenges presented by the COVID-19 pandemic and its clear these situations have the potential to directly affect the well-being of employees and operations, but is enough being done to mitigate or prevent their impact?

Blameless’s comprehensive incident management platform is built to ease the burden of keeping your services up and running. Whether you are in the middle of an incident or trying to better track your response performance, you need access to your incident data on demand. Blameless’s Reliability Insights unifies your Incident, Resource, Task, and IAM data in a single customizable and queryable analytics tool.

In recent years, the adoption of cloud computing has skyrocketed as more and more businesses realize the benefits of this modern IT solution. With its unparalleled reliability, scalability, and cost-effectiveness, cloud computing has become the go-to choice for many organizations. According to recent estimates, around 90% of businesses are already using some form of cloud computing, and this number is only set to rise in the coming years.

Shouldn’t your alerts be doing more of the work for you? A noisy channel with every alert from hundreds of monitors and microservices is a chaotic place to actually find the incidents that are impacting your customers. And it still requires a heck of a lot of human intervention. We think it’s time for something better. Today we’re releasing Alert Routing: the next phase of worry-free automation from FireHydrant.

Agility matters in incident response, and the easiest way to spring into action is by having a well-defined team in place ahead of time. The right people in the right roles will help you respond to and resolve incidents more quickly and efficiently. In fact, we found in the Incident Benchmark Report that incidents with roles assigned had a 42% lower mean time to resolution than those that didn’t. But what roles do you need to fill?

Although the benefits of deploying Critical Event Management (CEM) are becoming widely accepted, organizations can often struggle to demonstrate the tangible ROI to their key stakeholders, and can face an uphill battle when it comes to securing budget. So, is it possible to put a value on Critical Event Management?