Reducing MTTA: Escalation

In an integrated on-call incident management tool, automated and manual escalations built for human workflows become essential. In part 4 of our reducing MTTA series, we’ll talk about how you can create a system for rapid incident response through optimized escalation processes. Being able to quickly reroute an incident and involve the right people and teams from the get-go allows on-call responders to acknowledge and remediate incidents faster.