Operations | Monitoring | ITSM | DevOps | Cloud

Are you a practitioner looking to attend the speaking sessions at PagerDuty Summit 2019 and want to get into the weeds with the PagerDuty developer community? This year, the PagerDuty Community Team is drumming up many special activities that puts users at the front lines of real-time operations.

Imagine this: An airline encounters a major IT incident in a data center that affects their ticketing system. Behind the scenes, technical responders are scrambling to diagnose and fix the issue. However, because today’s systems are so complex, this issue is taking longer than expected to resolve, and hours have passed since the system went down. Meanwhile, passengers are stranded and taking their anger out on customer service agents and sharing their frustrations on social media.

Nearly two years ago, I joined PagerDuty as an Agile Coach with limited experience working with Kanban delivery teams. I started coaching two Scrum teams, but as soon as my teams got word that their peers using Kanban were happier and higher-performing, they pushed for the switch. Today, nearly all delivery teams here have transitioned from Scrum to Kanban.

Many organizations are transitioning to DevOps, a software practice where developers both write and operate their code. This transition is often driven by digital transformation and the need to innovate faster while being always on, 24/7. But what does DevOps have to do with diversity, inclusion, and belonging?