Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Managed Service Providers and related technologies.

How Automating Incident Management Can Improve ITSM Workflows

Incident Management is a core use case for many ITSM platforms, but in most cases, there are ways to improve its implementation. One of those is through automation, and that's particularly true if multiple platforms are involved. In this article, you'll learn how automating incident management can speed up your workflows and deliver better service results for you and your clients.

How MSPs Can Offer DNS Monitoring as an Add-On Service

Most MSPs don’t advertise DNS monitoring as a service—but they should. Why? Because when DNS goes wrong, your client won’t blame their registrar or email provider. They’ll blame you. And the worst part? You probably didn’t know anything had changed until the problem reached your inbox.

Beyond the Horizon: Unlocking the Real MSP Value in Microsoft 365

In this insightful episode, we dive deep into the real-world challenges and opportunities facing MSPs working with Microsoft 365 and related Microsoft technologies. N-able Head Nerd Joe Ferla is joined by Ben Lee, the latest to the Head Nerd team who is a seasoned Microsoft consultant with decades of experience in unified communications, Teams, Intune, and Microsoft Co-pilot. During the conversation Joe and Ben discuss the challenges MSPs and SMEs face when implement Microsoft’s powerful but often complex ecosystem.

From Fragmented to Unified: How UEM Transforms IT Efficiency and Resilience

Watch this on-demand webinar to discover how modern UEM transforms IT and security operations by bringing everything together on one centralized platform. Learn core UEM concepts, see how automation saves time and reduces errors, and watch a live demo showcasing real UEM capabilities in action. Perfect for IT professionals looking to streamline workflows, strengthen cyber resiliency, and boost productivity from a single unified solution.

Unleashing Protective DNS: The First Line of Cyber Defense You're Still Underestimating

Many cyber threats - like phishing, ransomware, and shadow IT - start at the domain layer. But too many security stacks only respond once the damage is done. In this on-demand webinar, Mikey Pruitt, Partner Evangelist at DNSFilter, shares insights, practical examples, and a live demo to show why DNS-layer protection is no longer optional - especially for MSPs and IT teams. Watch as Mikey breaks down.

Inside Our Security Masterclasses: Practical Insights for Cyber Resilience and Identity Protection

Explore an overview of our Security Masterclass series led by Stefanie Hammond, designed to help MSPs and IT professionals understand today’s evolving cyber threats and how to address them effectively. This video highlights two key sessions: Ideal for teams looking to deepen their cybersecurity knowledge or organizations aiming to enhance their security offerings with clear, practical guidance.

Threat Hunting Explained: See It in Action, Learn How It Works

Most IT and security professionals have heard of threat hunting – but few have seen it in action or fully understand how it works in the real world. That’s about to change. In this on demand webinar, Jim Waggoner and Kevin O’Connor guide you through a hands-on threat hunting session, showing how they identify, investigate, and surface hidden threats across cloud and endpoint environments. You’ll learn.

Deepfakes, Disguises, & Deliveries: How Rob Shapland Uses Social Engineering to Shape Cybersecurity

Modern cyberattacks aren’t just technical—they’re personal. And Rob Shapland knows how to exploit the human element better than anyone. In this episode, Chris Massey sits down with Rob to unpack the wild world of social engineering—from sneaking into corporate offices disguised as a delivery driver to using AI voice clones to bypass MFA. With over 200 successful break-ins (all authorized, of course), Rob shares what IT leaders and MSPs are still getting wrong—and how to fix it.