Operations | Monitoring | ITSM | DevOps | Cloud

Reducing alert fatigue starts from your monitoring platform - setting the right thresholds to trigger alerts and understanding which of these are essential to be sent into your on-call platform is a start. This post outlines some of the best practices that help you reduce alert noise and improve your on-call experience. The word noise implies something unpleasant and unwanted. You combine that with on-call and it adds a factor of annoyance to the already overwhelming process.

Modern hybrid-IT environments are monitored by numerous multi-vendor and multi-domain monitoring tools that generate humongous amounts of alerts and events, most of which are not readily actionable. The Industry term for this is “Alert Noise”. Noisy alerts increase the risk of real alerts going undetected causing service outages. These alerts also carry siloed information missing the application or service context.

The sudden shift to remote work caused by the global pandemic has forced IT Ops pros to quickly adjust in multiple ways to maintain the uptime and stability of critical digital services. Amidst this crisis, AIOps has emerged as a lifeline, as it facilitates remote collaboration, streamlines incident management, and accelerates detection and resolution.

At iLert we are big friends of dogfooding as we love to take our features and check out any way possible to hack or integrate them. We have launched the auto-raise feature for support hours in early 2020 and they really are a fancy way to setup wake-up calls in the morning.

We've added the ability to disable the team-level notification settings on a per-site basis. This allows for even more flexibility in the way you set up and configure your alerts!

We’re extending iLert’s reporting capabilities with detailed incidents reports.

Our April update is BIG. It introduces emergency alerting to reach you entire team. We hope this will be a bit of humble support to your organization in this Covid-19 crisis. The core of this release is the new signl center, the new place to track alerts and their delivery in real-time, to see incoming events and how they are processed. You can now send emergency alert to your entire team with a single click.