Operations | Monitoring | ITSM | DevOps | Cloud

Traditional IT operations are struggling under the weight of manual processes, growing complexity, and escalating expectations for employee experience. Without agentic AI driven by an intelligent orchestration engine, organizations risk falling behind. That’s why Resolve and Espressive have joined forces. Together, we’ll deliver the industry’s most advanced AI agents for enterprises, combining conversational intelligence with powerful automation to eliminate tickets end-to-end.

Choosing the right observability tools is critical so ensure your teams get actionable insights. In this video, we explore how to evaluate observability platforms based on their ability to detect anomalies, link causes, and trigger effective responses.

When enterprises run dozens of monitoring and observability tools, performance gaps almost always emerge. By applying the BigPanda Observability Scorecard, our customers consistently see their tool portfolio fall into three groups: In some cases, removing bottom-tier tools can reduce portfolio complexity by double digits while cutting operational noise by as much as 35-40%. This simplification reduces costs while creating a leaner, more reliable monitoring environment that strengthens service availability and operational efficiency.

#itautomation #podcast #automatedsolutions #artificialintelligence

Welcome to the very first episode of Sean and Ari’s Hot Takes! AI agents are everywhere, but are they really ready for enterprise IT? In this episode, Resolve CEO Sean Heuer and COO Ari Stowe sit down with in-house guest Ian, flipping the mic for a hot-take-heavy discussion on the evolution of AI agents, what “production-ready” really means, and why context and guardrails matter more than hype. From real-world automation wins to the misconceptions about AI “black boxes,” we break down.

Ribbon Acumen is an AIOps & Automation platform for voice and data networks. It's comprised of a series of ready-made applications and a Builder capability that enables organizations to combine those applications with AI to create custom workflows. Those workflows can analyze and react to data from devices and applications, enabling Acumen to automate network deployment and operations, as well as provide tools to rapidly resolve issues.

The AIOps and observability market has always been fragmented—and it’s not by accident. Different domain-specific tools, multiple data types, and reliance on supervised learning created complexity and silos. Now, a new approach is emerging. By placing LLMs at the center of decision-making, Agentic AI has the potential to unify this fragmented space and truly transform AIOps. This clip explains the root of fragmentation—and why the agentic approach offers a way forward. For a deeper dive, visit our website to see how the Fabrix.ai platform is architected to solve the real-time data challenge in AIOps.

We hit the floor “man on the street” style at TM Forum’s Innovate Americas Dallas and hit up attendees with two hard hitting questions. Check out what they had to say!#InnovateAmericas.

In this real-world demo, watch how to use Resolve’s RITA Agent to accelerate troubleshooting, reduce resolution time, and capture knowledge without writing a single script. RITA’s Technician Assist works behind the scenes to: With RITA as your AI-powered co-pilot, IT teams can shift from manual triage to intelligent resolution, capturing fixes in the moment and transforming them into future automations.

The future of IT operations is here, and that’s why AIOps is perfect for fast growing businesses. It is 2025 and companies need to scale quickly without sacrificing performance, stability, or customer experience. AIOps (Artificial Intelligence for IT Operations) provides the perfect solution by combining automation, machine learning, and advanced analytics to manage complex IT environments with ease.

The new Suggested Actions feature in BigPanda surfaces relevant historical data to help L1 network operation center operators quickly diagnose and resolve incidents. Request a personalized demo here to see more.

Welcome to the very first episode of Agents of IT, the podcast for IT leaders accelerating the shift to Zero Ticket IT! For our inaugural episode, Sean Heuer (CEO) and Ari Stowe (COO) sit down with Espressive founder Pat Calhoun to discuss why agentic AI and intelligent orchestration are the superhero duo that teams need to meaningfully transform IT. This is a conversation that tech leaders looking to shake things up won't want to miss.

Access requests: they’re one of the most common (and frustrating) tickets clogging up IT service desks. In this episode of the Zero Ticket IT Video Series, we show you how Resolve + RITA handle access requests end-to-end without opening a single ticket. Request access via Teams, Slack, or your portal RITA checks internal policies Grants pre-approved access instantly Notifies the user No manual routing. No delays. No ticket.