Operations | Monitoring | ITSM | DevOps | Cloud

5 Step Workflow for a Zero-Downtime Load Balancer Reboot

A load balancer reboot is planned maintenance that restarts each device in a high-availability pair without intentionally interrupting service. A safe automated workflow verifies health and synchronization, restarts the standby device, confirms its recovery, performs a controlled failover, restarts the remaining device, validates traffic, and records the outcome.

Why Your Help Desk Knowledge Base Isn't Reducing Tickets

The help desk knowledge base has hundreds of articles. Search traffic looks healthy, and employees are reminded to try self-service first. Yet ticket volume barely moves. That gap appears when a knowledge base is measured as content instead of ticket prevention. Article counts, page views, and searches can rise while the queue remains busy. None proves that an employee received a trustworthy answer before filing a ticket.

How to Build an HR PTO AI Agent with Resolve Agent Lab

See how to build an HR PTO agent with Resolve Agent Lab. In this Resolve Reels demo, we create a purpose-built AI agent by adding automation skills, instructions, conversation starters, and guardrails. The agent can answer PTO questions, check balances, account for calendar conflicts, and submit requests through systems like Workday or ADP. See how Resolve helps teams build AI agents that take action across enterprise systems.

How to automate sending and receiving faxes in IT processes? APIs, webhooks, integrations

It's true that fax in 2026 may seem like a technology out of place in today's DevOps environments. However, it's also true that in many regulated industries - it's still a key part of document workflows. The problem isn't necessarily the communication channel itself, but rather how it's handled. Traditional fax requires devices, phone lines, and manual document processing. API integration allows you to migrate this process to a software environment and connect it with existing systems. Curious? Let's dive in.

How Is AI Changing IT Operations? Building Production-Ready AI Agents with Alex Zinovy

How is AI changing IT operations, and what does it take to move AI agents from impressive demos to production-ready systems? In this episode of Agents of IT, Resolve’s Zack Austin sits down with Alex Cinovoj, Founder and CTO of TechTide AI, to explore what enterprise AI looks like when it has to work in the real world. Alex brings years of hands-on IT, infrastructure, DevOps, and AI engineering experience to a conversation about the shift from experimenting with AI to building trustworthy systems that deliver measurable outcomes.

Major Incident Management: A Playbook for I&O Teams

It's 2 a.m. Monitoring alerts are firing, the on-call engineer is being paged, and customer reports are arriving faster than anyone can triage them. A bridge call opens. Infrastructure, network, application, and service desk teams hop on with different fragments of context. Meanwhile, executives want to know the scope, customer impact, and expected recovery time. This is not the moment to decide who is in command or how often updates should go out.

How Technology Is Reshaping Corporate Documentation

Corporate documentation quietly holds organizations together. Meeting notes, policies, project updates, reports, internal communications, client records, and process guides all help teams preserve information and coordinate work. The problem is that creating those records can consume substantial time, especially when employees rely entirely on manual typing. Modern technology is changing that process through voice input, automation, collaborative platforms, artificial intelligence, and smarter search. Used carefully, these tools can make documentation faster without sacrificing accuracy, security, or human oversight.

5 Compliance Challenges Puppet Customers Are Solving Next

In conversations with customers, compliance rarely starts as a tooling discussion. It usually starts with a practical concern: how do we keep moving, keep modernizing, and still know that our infrastructure is aligned to the policies we are accountable for? That question comes up because the pressure is real. Teams are managing hybrid estates, responding to audit requests, dealing with drift, supporting new platforms, and being asked to move faster without creating more risk.