Automation, is it just a buzzword?

When you hear Opmantek refer to ‘Automation’, it’s not just a buzzword – it’s kind of a big deal! But..what exactly is it, and why should you care? Let’s get to the nuts and bolts of it. Robotic Process Automation (RPA) focuses on automating human processes and functional tasks. Operational Process Automation (OPA) is the next evolution of RPA, which delivers specifically to IT and network operations teams and carries out advanced analysis and troubleshooting tasks.


How Puppet Enterprise gives you the tools to scale your infrastructure - and your success

This is the second post in a four-part series on why Open Source Puppet users have made the decision to move to Puppet Enterprise. If you’re considering making this change, read on for pros and cons! As more and more businesses are moving from Open Source Puppet (OSP) to Puppet Enterprise (PE), they are experiencing multiple benefits. In this blog series, we’re exploring the biggest benefits we hear from customers about their experience moving from OSP to PE.


StackStorm announces Partnership Program with the 5 founding Partners

Earlier this year StackStorm established a partnership program with some first partners that supported StackStorm in its Open Source journey when the project joined the Linux Foundation. The Partners Program was created to recognize companies and organizations that provide ongoing assistance to the StackStorm Open Source project. Because of the substantial support provided by these partners, we have been able to expand and improve StackStorm.

Incident Resolution: From Alert to Resolved

Ever have an incident resolve itself? Not mysteriously, but deliberately, by design? By understanding the concepts of runbook automation, you can use your existing operational toolchain to recognize a fault, diagnose the issue and resolve it before you can say, "Excuse me, I have to take this." We will demonstrate a full self-healing automation cycle using alerts, PagerDuty and Rundeck - and after this webinar, you’ll be able to do the same!
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Customer Service Management (Picking The Right Software)

Customer service management can make or break the growth of your organization. If you're failing to deliver incredible customer experiences that prioritize clear communication, your organization is vulnerable to low customer retention rates. According to Gartner, more than two-thirds of businesses are now competing primarily on the basis of customer experience. This is up from only 36% in 2010. Customer experience is critical to your organization's future success. If you're delivering exceptional customer experiences that result in high levels of customer satisfaction, this will naturally drive up your customer retention rate. You can only deliver incredible experiences with the right customer service management tools in place.


5 Security Automation Myths Debunked

It has been argued that automation in the workplace tends to be misunderstood. Analysts are keen to point out that, despite myths to the contrary, automation isn’t going to put most people out of work, for instance. Nor is AI going to become a real substitute for actual human intelligence. These are compelling arguments for rethinking the way we think about automation in general.


The Appian Cloud Security Advantage

Appian has been a recognized leader in cloud-based enterprise software platforms since delivering Appian Cloud in 2007. From the outset, we built our software to integrate with and complement the cloud’s unique advantages, and to protect it from vulnerabilities. We did so with a unique design philosophy, employing cloud-native and globally recognized frameworks like NIST for optimal security protection, business continuity, and enhanced support.