Operations | Monitoring | ITSM | DevOps | Cloud

Scaling from Setbacks: How Chris Kraiss Built a Thriving MSP

What if getting fired was the best thing that ever happened to your career? In this episode of Now That’s IT: Stories of MSP Success, host Chris Massey sits down with Chris Kraiss, founder of ClearPath Technology, to discuss his journey from corporate IT to building a thriving MSP—and the setbacks that shaped his success.

Lewis Pope- Threats and Solutions for MSPs Security

If Head Nerd Lewis Pope had a nickel for every time an MSP underestimated the cost of building an in house SOC he'd have... well practically enough money to build an in house SOC. Building a 24/7 SOC is costly—but there are other solutions. Adlumin an N-able company offers advanced security operations at scale for a predictable cost. Find out more on the Beyond the Horizons Podcast available on YouTube and Apple Podcasts!

Server Monitoring Explained: How to Outwit Downtime Before it Strikes

Server monitoring is the practice of continuously tracking server health, performance, and resource usage to catch issues before they cause downtime. When a server crashes, it can mean lost revenue, frustrated users, and a mad scramble to fix the problem. The right server monitoring tool helps your IT team stay ahead by providing real-time alerts and visibility into critical metrics. In this guide, we’ll break down how server monitoring works, why it matters, and what to look for in a solution.

7 SaaS Compliance Pitfalls and How Proactive Managed IT Can Prevent Them

MSPs and IT teams are trusted to maintain the security and compliance of sensitive data while also being on the hook for end-user experience. In and of itself, this is a tricky balancing act. When you add SaaS to the mix, compliance gets even more complex. SaaS compliance with regulations like GDPR, HIPAA, and CCPA is more complicated than traditional “castle and moat” style on-prem networks, where data resides squarely within an organization’s control.

MSP Horizons Report - Good Enough is not Good Enough

"Good isn't good enough." Even the big names can get caught off guard if they're not Best in Breed—Jeff Nulsen shares a cautionary tale of a competitor falling prey to a phishing attack. If backup isn’t top of mind, you’re already at risk. Watch the clip from the MSP Horizons Report 2025, and catch the full discussion on the Beyond the Horizons Podcast.

Back Up Isn't Optional- MSP Horizons Report 2025

"Shocked? Amazed?" when MSPs list THIS as an "optional add-on" Head Nerd Stefanie Hammond doesn't know how to feel. MSP Beyond the Horizons Report 2025 is out and bursting at the seams with actionable data to help your business. You can listen to Stefanie Hammond and Jeff Nulsen break it down on the lastest episode of Beyond the Horizons Podcast available on Apple Podcasts and YouTube.

How Global Tech Seamlessly Migrated 30,000 Endpoints to NinjaOne and Scaled for Future Growth

Staying ahead in IT management means embracing innovation. For Global Tech Solutions, a leading managed service provider (MSP), growth came with a challenge: their existing remote monitoring and management (RMM) tool slowed them down.

Beyond the Horizons Podcast- Lewis Pope and Jim Waggoner talk MDR

N-able MDR is a game changer because it doesn’t just tell you what happened—it shows you what’s happening right now. On the latest Beyond the Horizons podcast, Head Nerd Lewis Pope and Jim Waggoner dive into why even the most experienced help desk engineer can’t replace a powerful MDR like N-able’s. Catch the full episode on YouTube and Apple Podcasts—don’t miss it!

MSP Horizons Report - 5 things Mechanisms for Growth

The 2025 MSP Horizons Report HAS Dropped—have you caught up? Alright MSPs, the 2025 MSP Horizons Report is out, and if you're aiming for growth, you need to see what’s inside. Last week, Head Nerd Stefanie Hammond and CMO Jeff Nulsen spilled the tea on the biggest trends shaping the MSP landscape. Missed it? No worries—the full session is on YouTube. But here’s a little teaser taste as Jeff breaks down his Top 5 Growth Mechanisms for MSPs.

MSP Horizons Report - Cyber Security Growth

"The longer you wait, the harder it is to get into this game. My recommendation? LEAN IN NOW." According to the 2025 MSP Horizons Report, 90% of our partners believe that a significant portion of their growth over the next three years will come from cybersecurity. But if you're not planning NOW N-able CMO Jeff Nulsen reckons you're going to get left behind. The same goes for if you've not already got your hands on the 2025 MSP Horizons Report. What you waiting for?!

Understanding GPT vs MBR: Which is Best When Partitioning a Drive?

When it comes to setting up a new hard drive or solid-state drive, one of the first and most crucial decisions you’ll face is choosing between GPT (GUID Partition Table) and MBR (Master Boot Record) partitioning schemes. Whether you’re building a new PC, upgrading your storage, or managing enterprise systems, understanding the differences between these two partitioning methods is essential for making informed decisions about your storage configuration.

Ransomware as a Service- Beyond the Horizon

RaaS vs. DRaaS: The Evil Twin of Cybersecurity Ransomware-as-a-Service (RaaS) is the evil twin of Disaster Recovery-as-a-Service (DRaaS). Both are efficient, scalable, and profitable—just on opposite sides of the cybersecurity battlefield. Threat actors aren’t just hackers in dark basements; they’re running RaaS like a SaaS business, making sure their ‘clients’ get the best ROI possible—at the expense of their victims.

Grow your MSP business without straining your staff

Our previous blog {LINK} explained how managing Microsoft Teams for enterprise clients can be a powerful way to grow your MSP business and boost managed service revenues. But seizing that opportunity requires capacity. For MSPs with tight margins and already maxed-out support analysts, delivering enhanced, high-value Teams services may seem out of reach.