Operations | Monitoring | ITSM | DevOps | Cloud

A new year means an opportunity to start fresh. Whether you’re determined to succeed in a new service desk manager job or you’re looking to improve your game in an existing role, it’s always good to get some tips from those who’ve been there and done that. Here are eight tips from experienced service desk managers to help you make the most of your fresh start and flourish at your MSP.

2018 was a banner year for the digital workplace as organizations began to see the positive bottom line impact of investing in the digital experience of their employees. Building on this momentum, 2019 is set to be another monumental year. So, let’s ring in The New Year Nexthink-style! We asked some of the greatest minds in the industry one simple question: what will 2019 bring for the digital workplace and employee experience?

It’s the beginning of a new year and when it comes to computing, going serverless is the resolution of many engineering teams. At Stackery, this excites us because we know how significant the positive impacts of serverless are and will be. So much, in fact, that we’re already thinking about its applications for next year and beyond.

In early November, at an event Raygun hosted at Dockside restaurant, we were interviewed and featured by Television New Zealand (TVNZ) about Wellington’s booming tech sector. As part of our contribution and commitment to the Wellington tech scene, we announced at the event that we’d be investing NZD $15 million into the local economy over the next two years.

As a software or IT leader, estimating and planning for growth is critical. We’ve learned a lot from many of our customers’ journeys and wanted to share some recommendations as you develop a strategy for scale.

Modern IT organizations are increasingly using ChatOps to operate critical business systems and move forward faster. ChatOps is a new way of working that brings people, files, conversations and tools (via commands) together on a central enterprise messaging workspace, accelerating decision making and innovation while increasing agility.

We’re happy to announce our Icinga Tour 2019! The Icinga Tour is a series of Icinga Camps on different dates spread all over the globe through the year. We’re organising this series of events in coorporation with our local partners. Through the past years we hosted various Icinga Camps, for this year we decided to start with defined dates to give everyone the chance to plan ahead.

We all know the phrase, “New year, new me.” However, for hackers, this mantra has been long since forgotten. Regardless of the year, malicious parties will continue to find innovative and new ways to target the healthcare industry.

Today we are releasing the first public beta of Graylog v3.0. This release includes a whole new content pack system, an overhauled collector sidecar, new reporting capabilities, improved alerting with greater flexibility, support for Elasticsearch 6.x, a preview version of an awesome new search page called Views, and tons of other improvements and bug fixes.